Carrier Partner Incident - AT&T 10DLC SMS Latency
Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 13, 2026 - 15:24 PST

About This Site

Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API v5 - HTTPS Operational
Message Delivery Degraded Performance
RCS Services Operational
Platform Management Portal Operational
10DLC Registration Services Operational
10DLC Registration Portal Operational
Conversations (Engine and Portal) Operational
Messenger Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Unplanned Carrier Maintenance - 10DLC Registration & Provisioning Feb 15, 2026 21:00 - Feb 16, 2026 05:00 PST

Carrier partner will be performing unplanned maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Sunday, February 15, 2026 at 9:00 PM PT and to finish February 16, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent {{other impact}} impacting registration & provisioning via 10DLC with subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Feb 12, 2026 - 08:42 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS Feb 18, 2026 20:00 - Feb 19, 2026 00:00 PST

Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada.

The maintenance is scheduled to begin Wednesday, February 18, 2026 at 8:00 PM PT and to finish February 19, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Jan 09, 2026 - 15:51 PST

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS Feb 25, 2026 20:00 - Feb 26, 2026 00:00 PST

Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services for US and Canada.

The maintenance is scheduled to begin Wednesday, February 25, 2026 at 8:00 PM PT and to finish February 26, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Feb 25, 2026 - 20:00 PST

Scheduled Carrier Maintenance - MMS Feb 26, 2026 21:00 - Feb 27, 2026 03:00 PST

Update - Our carrier partner will be performing scheduled maintenance impacting MMS services.

The maintenance is rescheduled to begin Thursday, February 26, 2026 at 9:00 PM PT and to finish February 27, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 26, 2026 - 02:04 PST
Scheduled - Our carrier partner will be performing scheduled maintenance impacting MMS services.

The maintenance is scheduled to begin Sunday, February 22, 2026 at 9:00 PM PT and to finish February 23, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 21, 2026 - 02:43 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar 4, 2026 20:00 - Mar 5, 2026 00:00 PST

Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada. The maintenance is scheduled to begin 04 March 2026 at 20:00 PST and to finish 05 March 2026 at 00:00 PST. During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Feb 11, 2026 - 18:44 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar 11, 2026 20:00 - Mar 12, 2026 00:00 PDT

Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada. The maintenance is scheduled to begin 11 March 2026 at 20:00 PDT and to finish 12 March 2026 at 00:00 PDT. During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Feb 11, 2026 - 18:46 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar 18, 2026 20:00 - Mar 19, 2026 00:00 PDT

Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada. The maintenance is scheduled to begin 18 March 2026 at 20:00 PDT and to finish 19 March 2026 at 00:00 PDT. During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Feb 11, 2026 - 18:54 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar 25, 2026 20:00 - Mar 26, 2026 00:00 PDT

Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada. The maintenance is scheduled to begin 25 March 2026 at 20:00 PT and to finish 26 March 2026 at 00:00 PST. During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Feb 11, 2026 - 18:42 PST
Feb 13, 2026
Incident - SMS & MMS Traffic
Resolved - Monitoring for the issue impacting Aerialink SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 13, 15:20 PST
Investigating - There is incident currently impacting Aerialink SMS and MMS services.

Customers may experience intermittent traffic impacting inbound (MO) SMS and MMS.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 13, 07:05 PST
Feb 12, 2026
Mobile Carrier Incident - Verizon SMS Delay (US region)
Resolved - Monitoring for the issue impacting Aerialink SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 12, 14:02 PST
Investigating - There is a carrier-side incident currently impacting Aerialink SMS services - US region

Customers may experience intermittent delay impacting outbound (MT) SMS via with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 12, 10:26 PST
Scheduled Carrier Partner Maintenance - At&T Toll Free SMS
Completed - The scheduled maintenance has been completed.
Feb 12, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 07:00 PST
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting AT&T toll-free SMS services.

The maintenance is scheduled to begin Thursday, February 12, 2026 at 7:00 AM PT and to finish February 12, 2026 by 8:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting AT&T inbound (MO) and outbound (MT) SMS messaging via toll-free.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 30, 07:10 PST
Carrier Partner Incident - SMS Delays Malaysia
Resolved - Monitoring for the issue impacting Aerialink SMS services for Malaysia has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 12, 03:40 PST
Investigating - There is a carrier-partner incident currently impacting SMS services for Malaysia.

Customers may experience intermittent delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts impacting inbound (MO) and outbound (MT) SMS towards TuneTalk Malaysia.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 11, 20:46 PST
Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA
Completed - The scheduled maintenance has been completed.
Feb 12, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 PST
Scheduled - Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada. The maintenance is scheduled to begin 11 February 2026 at 20:00 PST and to finish 12 February 2026 at 00:00 PST. During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 11, 19:09 PST
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Feb 12, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 PST
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services for {{specific countr(y/ies) or regions}}.

The maintenance is scheduled to begin Wednesday, February 11, 2026 at 8:00 PM PT and to finish February 12, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 10, 07:00 PST
Feb 11, 2026
Carrier Partner Incident - AT&T 10Dlc SMS Latency
Resolved - The issue impacting Aerialink 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 11, 21:41 PST
Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 11, 17:33 PST
Carrier Partner Incident - AT&T SMS Delivery Receipt Delays Mexico
Resolved - Monitoring for the issue impacting SMS services for Mexico has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 11, 11:37 PST
Investigating - There is a carrier-partner incident currently impacting SMS services for Mexico.

Customers may experience intermittent delivery receipt delays impacting inbound (MO) and outbound (MT) SMS via with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 11, 10:34 PST
Emergency Carrier Partner Maintenance - Aerialink Toll Free SMS delivery receipts - US & CA
Completed - The scheduled maintenance has been completed.
Feb 11, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 21:01 PST
Scheduled - Our toll-free carrier partner will be performing emergency maintenance impacting toll-free SMS delivery receipts services.

The maintenance is scheduled to begin Tuesday, February 10, 2026 at 9:00 PM PT and to finish February 11, 2026 by 2:00 AM PT. During the maintenance window, customers may experience partial DLR loss impacting SMS delivery receipts messaging via toll-free.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 10, 19:48 PST
Emergency Carrier Maintenance - Small U.S. carriers - SMS
Completed - The scheduled maintenance has been completed.
Feb 11, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 21:00 PST
Scheduled - Small U.S. carriers will be performing emergency maintenance impacting SMS services.

The maintenance is scheduled to begin Tuesday, February 10, 2026 at 9:00 PM PT and to finish February 11, 2026 by 01:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 9, 17:28 PST
Feb 10, 2026
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free MMS
Completed - The scheduled maintenance has been completed.
Feb 10, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 02:01 PST
Scheduled - Small U.S. carriers will be performing scheduled maintenance, impacting toll-free MMS services.

The maintenance is scheduled to begin Tuesday, February 10, 2026 at 2:00 AM PT and to finish February 10, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) MMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 6, 09:34 PST
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Feb 10, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 02:00 PST
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, February 10, 2026 at 2:00 AM PT and to finish February 10, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 1, 15:25 PST
Unplanned Carrier Maintenance - 10DLC MMS
Completed - The scheduled maintenance has been completed.
Feb 10, 02:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 20:45 PST
Scheduled - Our carrier partner will be performing unplanned maintenance impacting 10DLC MMS services.

The maintenance is scheduled to begin Monday, February 9, 2026 at 8:45 PM PT and to finish February 10, 2026 by 2:45 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 6, 11:51 PST
Feb 9, 2026
Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Carrier Partner Incident - Toll-Free SMS Delivery Delays for US region
Resolved - Monitoring for the issue impacting Aerialink toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 6, 17:48 PST
Monitoring - A fix has been implemented by carrier partner teams for the issue impacting Aerialink toll-free SMS services for US region.

At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Feb 6, 16:19 PST
Investigating - There is a carrier-partner incident currently impacting Aerialink toll-free SMS services for US region.

Customers may experience intermittent delivery delays impacting outbound (MT) SMS via toll-free for US region.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 6, 11:08 PST
Emergency Carrier Maintenance - Small U.S. carriers - SMS
Completed - The scheduled maintenance has been completed.
Feb 6, 00:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 19:30 PST
Scheduled - Small U.S. carriers will be performing emergency maintenance impacting SMS services.

The maintenance is scheduled to begin Thursday, February 5, 2026 at 7:00 PM PT and to finish February 6, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 5, 19:29 PST
Feb 5, 2026
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Feb 5, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 19:00 PST
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Thursday, February 5, 2026 at 7:00 PM PT and to finish February 5, 2026 by 8:00 PM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 4, 16:08 PST
Emergency Carrier Maintenance - Small U.S. carriers Short Code SMS
Completed - The scheduled maintenance has been completed.
Feb 5, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 19:00 PST
Scheduled - Small U.S. carriers will be performing emergency maintenance impacting short code SMS services.

The maintenance is scheduled to begin Thursday, February 5, 2026 at 7:00 PM PT and to finish February 5, 2026 by 8:00 PM PT. During the maintenance window, customers may experience minor latency impacting SMS via short code with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 5, 08:31 PST
Carrier Partner Incident - SMS Delivery Receipt Delays
Resolved - Monitoring for the issue impacting SMS services for Brazil has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 5, 17:57 PST
Investigating - There is a carrier-partner incident currently impacting SMS services for Brazil.

Customers may experience intermittent delivery receipt delays impacting inbound (MO) and outbound (MT) SMS.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 5, 12:33 PST
Unplanned Carrier Maintenance - 10DLC Registration & Provisioning
Completed - The scheduled maintenance has been completed.
Feb 5, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 21:00 PST
Scheduled - Our 10DLC registration partner will be performing unplanned maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Wednesday, February 4, 2026 at 9:00 PM PT and to finish February 5, 2026 by 4:00 AM PT. During the maintenance window, customers may experience delay with registration & provisioning messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 4, 16:24 PST
Scheduled Carrier Maintenance - (Route 1) MMS For all types of numbers
Completed - The scheduled maintenance has been completed.
Feb 5, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 01:00 PST
Scheduled - We will be performing scheduled maintenance impacting (route 1) MMS services For all types of numbers.

The maintenance is scheduled to begin Thursday, February 5, 2026 at 1:00 AM PT and to finish February 5, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) MMS via route 1) with subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 23, 07:47 PST
Feb 4, 2026
Emergency Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Feb 4, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 19:00 PST
Scheduled - Small U.S. carriers will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Wednesday, February 4, 2026 at 7:00 PM PT and to finish February 4, 2026 by 8:00 PM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 4, 13:10 PST
Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 4, 14:13 PST
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1)Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 4, 13:43 PST
Carrier Partner Incident - SMS Delivery Receipts Latency
Resolved - Monitoring for the issue impacting SMS delivery receipt services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 4, 13:35 PST
Investigating - There is a carrier-partner incident currently impacting SMS delivery receipts services.

Customers may experience latency impacting inbound (MO) and outbound (MT) SMS delivery receipts.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 4, 07:12 PST
Emergency Carrier Maintenance - T-Mobile SMS - US & CA
Completed - The scheduled maintenance has been completed.
Feb 4, 00:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 21:00 PST
Scheduled - T-Mobile will be performing emergency maintenance impacting SMS services.

The maintenance is scheduled to begin Tuesday, February 3, 2026 at 9:00 PM PT and to finish February 4, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting SMS with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 3, 19:36 PST
Scheduled Carrier Maintenance - T-Mobile Short Code MMS
Completed - The scheduled maintenance has been completed.
Feb 4, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 21:00 PST
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code MMS services.

The maintenance is scheduled to begin Tuesday, February 3, 2026 at 9:00 PM PT and to finish February 4, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS via short code with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 1, 16:05 PST
Feb 3, 2026
Emergency Carrier Partner Maintenance - At&T- SMS - US & CA
Completed - The scheduled maintenance has been completed.
Feb 3, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 22:00 PST
Scheduled - A carrier partner will be performing emergency maintenance impacting AT&T - SMS services.

The maintenance is scheduled to begin Monday, February 2, 2026 at 10:00 PM PT and to finish February 3, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting AT&T SMS messaging via AT&T.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 2, 20:15 PST
Feb 2, 2026
Unplanned Carrier Maintenance - Small U.S. carriers (Route 2) SMS
Resolved - This incident has been resolved.
Feb 2, 13:53 PST
Update - We are continuing to investigate this issue.
Feb 2, 10:30 PST
Investigating - "Small U.S. carriers will be performing unplanned maintenance impacting (route 2) SMS services.

The maintenance is scheduled to begin Monday, February 2, 2026 at 6:01 AM PT. During the maintenance window, customers may experience intermittent latency impacting outbound (MT) SMS via (route 2) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 2, 06:13 PST
Vendor Incident - Small U.S. carriers SMS Delay
Resolved - The issue impacting SMS via Small US Carriers has now been RESOLVED
Feb 2, 10:50 PST
Investigating - There is a carrier-partner incident currently impacting SMS services for US region.

Customers may experience intermittent delay impacting outbound (MT) SMS via Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 2, 10:36 PST
Scheduled Carrier Maintenance - T-Mobile Short Code SMS & MMS
Completed - The scheduled maintenance has been completed.
Feb 2, 02:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 22:01 PST
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code SMS and MMS services.

The maintenance is scheduled to begin Sunday, February 1, 2026 at 10:00 PM PT and to finish February 2, 2026 by 2:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 1, 14:55 PST
Scheduled Carrier Maintenance - T-Mobile Toll Free SMS & MMS
Completed - The scheduled maintenance has been completed.
Feb 2, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 22:00 PST
Scheduled - T-Mobile will be performing scheduled maintenance impacting toll-free SMS and MMS services.

The maintenance is scheduled to begin Sunday, February 1, 2026 at 10:00 PM PT and to finish February 2, 2026 by 2:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 30, 07:22 PST
Vendor Incident - SMS Delivery Receipt Delay Ireland
Resolved - This incident has been resolved.
Feb 2, 01:57 PST
Investigating - There is a carrier-partner incident currently impacting SMS services for Ireland.

Customers may experience intermittent delivery receipt delay impacting inbound (MO) and outbound (MT) SMS.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 1, 15:47 PST
Feb 1, 2026
Jan 31, 2026
Vendor Incident - Short Code (Route 1) SMS Latency
Resolved - This incident has been resolved.
Jan 31, 10:03 PST
Investigating - There is a carrier-partner incident currently impacting Aerialink short code (route 1) SMS services for {{Greece - Wind Hellas}}.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jan 29, 05:51 PST
Vendor Incident - AT&T 10Dlc SMS & MMS Latency
Resolved - This incident has been resolved.
Jan 31, 09:36 PST
Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC SMS and MMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS and MMS via 10DLC with AT&T.

The cause of this issue is under investigation at this time.

Please contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jan 30, 18:01 PST
Jan 30, 2026
Emergency Carrier Maintenance - T-Mobile SMS
Completed - The scheduled maintenance has been completed.
Jan 30, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 06:00 PST
Scheduled - T-Mobile will be performing emergency maintenance impacting SMS services.

The maintenance is scheduled to begin Friday, January 30, 2026 at 6:00 AM PT and to finish January 30, 2026 by 12:00 PM PT. During the maintenance window, customers may experience minor latency impacting SMS via with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 28, 17:02 PST
← Incident History Powered by Atlassian Statuspage