Emergency Carrier Maintenance - T-Mobile Short Code (Route 1 &2) - SMS & MMS
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 2026 - 19:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 12, 2026 19:00 - Aug 13, 2026 05:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1&2) SMS and MMS services.

The maintenance is scheduled to begin Wednesday, Aug 12, 2026, at 07:00 PM PT and to finish Aug 13, 2026, by 05:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 12, 2026 19:00 - Aug 13, 2026 05:00 PDT

About This Site

Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API v5 - HTTPS Operational
Message Delivery Under Maintenance
RCS Services Operational
Platform Management Portal Operational
10DLC Registration Services Operational
10DLC Registration Portal Operational
Conversations (Engine and Portal) Operational
Messenger Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Emergency Carrier Maintenance - SMS (Route 1) - China Aug 12, 2026 21:00-23:00 PDT

Our carrier partner will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Wednesday, Aug 12, 2026 at 9:00 PM PT and to finish Aug 12, 2026 by 11:00 PM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 12, 2026 - 14:06 PDT

Scheduled Carrier Partner Maintenance - All Sender Types MMS - United States, Canada, & Australia Aug 13, 2026 01:00-03:30 PDT

An all sender types carrier partner will be performing scheduled maintenance impacting all sender types MMS services for United States, Canada, & Australia.

The maintenance is scheduled to begin Thursday, August 13, 2026 at 1:00 AM PT and to finish August 13, 2026 by 3:30 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via all sender types for United States, Canada, & Australia.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 05, 2026 - 06:51 PDT

Scheduled Carrier Partner Maintenance - 10DLC - SMS Aug 17, 2026 21:00 - Aug 18, 2026 03:00 PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Monday, August 17, 2026, at 9:00 PM PT and to finish August 18, 2026, by 3:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 07, 2026 - 16:51 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS Aug 19, 2026 21:00 - Aug 20, 2026 03:00 PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, August 19, 2026 at 9:00 PM PT and to finish August 20, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 03, 2026 - 21:33 PDT

Scheduled Carrier Partner Maintenance - All Sender Types MMS (Route 2) - United States, Canada, & Australia Aug 20, 2026 01:00-03:30 PDT

Our carrier partner will be performing scheduled maintenance impacting all sender types (Route 2) MMS services for the United States, Canada, & Australia.

The maintenance is scheduled to begin Thursday, August 20, 2026 at 1:00 AM PT and to finish August 13, 2026 by 3:30 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging (Route 2) via all sender types for the United States, Canada, & Australia.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 12, 2026 - 15:10 PDT

Scheduled Carrier Maintenance - SMS (Route 1) - Americas - Canada Aug 26, 2026 19:00 - Aug 27, 2026 03:00 PDT

Our carrier partner will be performing scheduled maintenance impacting short code (route 1) SMS services for Americas - Canada.

The maintenance is scheduled to begin Wednesday, Aug 26, 2026 at 7:00 PM PT and to finish Aug 27, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 12, 2026 - 15:02 PDT

Scheduled Carrier Partner Maintenance - All Sender Types MMS - United States, Canada, & Australia Aug 27, 2026 01:00-03:30 PDT

An all sender types carrier partner will be performing scheduled maintenance impacting all sender types MMS services for United States, Canada, & Australia.

The maintenance is scheduled to begin Thursday, August 27, 2026 at 1:00 AM PT and to finish August 27, 2026 by 3:30 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via all sender types for United States, Canada, & Australia.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 05, 2026 - 06:47 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Sep 2, 2026 20:00 - Sep 3, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Sept 2, 2026 at 8:00 PM PT and to finish Sept 3, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 12, 2026 - 14:54 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Sep 9, 2026 20:00 - Sep 10, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Sept 9, 2026 at 8:00 PM PT and to finish Sept 10, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 12, 2026 - 15:12 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Sep 16, 2026 20:00 - Sep 17, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Sept 16, 2026 at 8:00 PM PT and to finish Sept 17, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 12, 2026 - 14:53 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Sep 23, 2026 20:00 - Sep 24, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Sept 23, 2026 at 8:00 PM PT and to finish Sept 24, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 12, 2026 - 14:48 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Sep 30, 2026 20:00-21:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Sept 30, 2026 at 8:00 PM PT and to finish Oct 1, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 12, 2026 - 14:49 PDT

Aug 12, 2026

Unplanned Carrier Partner Maintenance - 10DLC Provisioning
Completed - The scheduled maintenance has been completed.
Aug 12, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 20:00 PDT
Scheduled - A 10DLC carrier partner will be performing unplanned maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Tuesday, August 11, 2026 at 08:00 PM PT and to finish August 12, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience delay in provisioning via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions
Aug 10, 12:36 PDT

Aug 11, 2026

Scheduled Carrier Partner Maintenance - 10DLC Registration & Provisioning
Completed - The scheduled maintenance has been completed.
Aug 11, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Monday, August 10, 2026 at 10:00 PM PT and to finish August 11, 2026 by 5:00 AM PT. During the maintenance window, customers may experience delay in registration & provisioning via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 8, 01:48 PDT

Aug 10, 2026

Scheduled Carrier Partner Maintenance - 10DLC MMS
Completed - The scheduled maintenance has been completed.
Aug 10, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC MMS services.

The maintenance is scheduled to begin Sunday, August 9, 2026 at 9:00 PM PT and to finish August 10, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 3, 01:14 PDT

Aug 9, 2026

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Carrier Partner Incident - Short Code (Route 1) - SMS Latency
Resolved - The issue impacting SMS services with Small US Carrier, Verizon and T-Mobile subscribers has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Aug 7, 10:20 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) with Small US Carrier, Verizon and T-Mobile subscribers

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 7, 09:55 PDT
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1 & Route 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Aug 7, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 19:30 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.

The maintenance is scheduled to begin Thursday, August 6, 2026 at 7:30 PM PT and to finish August 7, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 5, 02:22 PDT

Aug 6, 2026

Emergency Carrier Maintenance - T-Mobile Short Code (Route 1 & Route 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Aug 6, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 19:30 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.

The maintenance is scheduled to begin Wednesday, August 5, 2026 at 7:30 PM PT and to finish August 6, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 5, 02:37 PDT
Scheduled Carrier Partner Maintenance - 10DLC MMS
Completed - The scheduled maintenance has been completed.
Aug 6, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC MMS services.

The maintenance is scheduled to begin Wednesday, August 5, 2026 at 9:00 PM PT and to finish August 6, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 3, 01:03 PDT

Aug 5, 2026

Scheduled Carrier Partner Maintenance - 10DLC Registration & Provisioning
Completed - The scheduled maintenance has been completed.
Aug 5, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 22:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Tuesday, August 4, 2026 at 10:00 PM PT and to finish August 5, 2026 by 5:00 AM PT. During the maintenance window, customers may experience delay in registration & provisioning via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 21, 06:47 PDT
Scheduled Carrier Partner Maintenance - 10DLC MMS
Completed - The scheduled maintenance has been completed.
Aug 5, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC MMS services.

The maintenance is scheduled to begin Tuesday, August 4, 2026 at 9:00 PM PT and to finish August 5, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 3, 01:02 PDT

Aug 4, 2026

Emergency Carrier Maintenance - T-Mobile Short Code (Route 1 and Route 2) SMS
Completed - The scheduled maintenance has been completed.
Aug 4, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 20:00 PDT
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1 and route 2) SMS services.

The maintenance is scheduled to begin Monday, August 3, 2026, at 8:00 PM PT and to finish Tuesday, August 4, 2026, by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 2, 04:56 PDT
Scheduled Carrier Partner Maintenance - Aerialink - 10DLC - SMS
Completed - The scheduled maintenance has been completed.
Aug 4, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Monday, August 3, 2026 at 9:00 PM PT and to finish August 4, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 18, 19:00 PDT

Aug 3, 2026

Unplanned Carrier Partner Maintenance - Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Aug 3, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:42 PDT
Scheduled - A short code carrier partner will be performing unplanned maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Monday, August 3, 2026 at 9:00 PM PT and to finish August 3, 2026 by 11:00 PM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) SMS messaging via short code (route 1).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 3, 21:41 PDT
Carrier Partner Incident - SMS latency (Route 2) - O2 Germany
Resolved - Monitoring for the issue impacting (route 2) SMS services for O2 Germany has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Aug 3, 21:26 PDT
Update - The carrier partner incident impacting SMS services for O2 Germany is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting inbound (MO), outbound (MT) SMS and delayed or missing delivery receipts with O2 Germany subscribers (Route 2).

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 3, 20:48 PDT
Investigating - There is a carrier-partner incident currently impacting SMS services for O2 Germany.

Customers may experience intermittent latency impacting inbound (MO), outbound (MT) SMS and delayed or missing delivery receipts with O2 Germany subscribers (Route 2).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 3, 17:40 PDT
Carrier Partner Incident - Toll-Free - SMS Delivery - Latency - Bell Canada
Resolved - Monitoring for the issue impacting toll-free SMS services for Canada has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Aug 3, 18:12 PDT
Update - The cause of the issue has been identified.

Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free to Bell Canada subscribers.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 3, 15:54 PDT
Identified - The cause of the issue has been identified.

Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free to Bell Canada subscribers.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 3, 13:53 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink toll-free SMS services.

Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free to Bell Canada subscribers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 3, 13:35 PDT

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Carrier Partner Incident - Short Code (Route 1) - MMS - Latency
Resolved - The issue impacting MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Jul 31, 07:04 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink short code (route 1) MMS services.

Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jul 31, 06:13 PDT
Scheduled Carrier Partner Maintenance - Aerialink - 10DLC - SMS
Completed - The scheduled maintenance has been completed.
Jul 31, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Thursday, Jul 30, 2026 at 9:00 PM PT and to finish Jul 31, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 20, 23:17 PDT
Scheduled Carrier Partner Maintenance - 10DLC SMS & MMS
Completed - The scheduled maintenance has been completed.
Jul 31, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Thursday, July 30, 2026 at 8:00 PM PT and to finish July 31, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 23, 05:05 PDT

Jul 30, 2026

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Jul 30, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 20:00 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, July 29, 2026 at 8:00 PM PT and to finish July 30, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jun 21, 17:25 PDT

Jul 29, 2026

Scheduled Carrier Partner Maintenance - AT&T Short Code MMS
Completed - The scheduled maintenance has been completed.
Jul 29, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:00 PDT
Update - A short code carrier partner will be performing scheduled maintenance impacting AT&T short code (route 2) MMS services.

The maintenance is scheduled to begin Wednesday, July 29, 2026 at 9:00 PM PT and to finish July 29, 2026 by 11:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting AT&T inbound (MO) and outbound (MT) MMS messaging via short code (route 2).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 14, 11:33 PDT
Scheduled - A short code carrier partner will be performing scheduled maintenance impacting AT&T short code (route 2) MMS services.

The maintenance is scheduled to begin Monday, July 20, 2026 at 9:00 PM PT and to finish July 20, 2026 by 11:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting AT&T inbound (MO) and outbound (MT) MMS messaging via short code (route 2).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 9, 11:53 PDT
Carrier Partner Incident - Short Code (Route 1) - MMS Delivery Receipt - Latency
Resolved - Carrier confirmed that this issue has been resolved, DLR's functionality back to normal for MMS
Jul 29, 13:43 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink short code (route 1) MMS services.

Customers may experience intermittent MMS delivery receipt latency via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jul 29, 12:00 PDT
Carrier Partner Incident - SMS & MMS - International Messaging
Resolved - Monitoring for the issue impacting all sender types SMS and MMS services for international countries has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Jul 29, 09:53 PDT
Investigating - There is a carrier-partner incident currently impacting all sender types SMS and MMS services for international countries.

Customers may experience intermittent message failures impacting inbound (MO) and outbound (MT) SMS and MMS via all sender types for international countries.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jul 29, 09:38 PDT
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