Aerialink Status

All Systems Operational

About This Site

Aerialink network customer status site. The following services status listed below are updated on this site. Additional monitored metrics that are not updated here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational

API v4 - HTTPS Operational

Message Delivery Operational

Platform Management Portal Operational

Conversations (Engine and Portal) Operational

Messenger BETA (Engine) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API v4 - HTTPS

Fetching

Platform Management Portal

Fetching

Past Incidents

Mar 30, 2020

No incidents reported today.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

Unplanned maintenance phone number lookup service

Resolved - This incident has been resolved.
Mar 26, 10:02 CDT

Monitoring - The unplanned maintenance with our data vendor has completed. We are monitoring the API to ensure services have been fully restored.
Mar 26, 09:27 CDT

Update - An issue was encountered by the data vendor during maintenance and they have extended the maintenance window an additional 4 hours.
Mar 26, 06:29 CDT

Investigating - Our data provider for phone number lookup has declared an unplanned maintenance of their database. The expected duration is 5 hours. During this time the number lookup process is not available.
Mar 26, 01:07 CDT

Mar 25, 2020

International SMS Routing Unavailable

Resolved - This incident has bee resolved. All queued messages have been routed.
Mar 25, 15:07 CDT

Monitoring - We have identified the issue with are routing partner. We're monitoring the situation as queued messages are processed.
Mar 25, 13:09 CDT

Investigating - Network connectivity has been interrupted to our UK and Australia routing partner. This impacts international SMS to UK and Australia. We are currently investigating.
Mar 25, 07:47 CDT

Mar 24, 2020

COVID-19 Messaging Best-Practices

Resolved - Many industries worldwide are mobilizing to combat the spread of COVID-19 in whatever way they can. Text messaging is also playing its role, with many excellent use-cases related to wellness and awareness hitting the mobile ecosystem. Unfortunately, spammers are looking to capitalize on the prevalence of coverage and public concern surrounding COVID-19. We must all work together to ensure COVID-19 spam does not gain a foothold in our network by vetting customer use-cases and keeping an eye out for any that seem fraudulent or maliciously opportunistic. Here are some examples of problematic COVID-19 use cases:

- Fraudulent/phishing messages claiming to be official notices from the government or other sources including links to web forms requesting personal information.
- Loan opportunities looking to sign people up during a difficult financial period.
- Marketing for test kits, masks or other materials that take advantage of public concern.

These are merely a few of the ways spammers are using the COVID-19 outbreak to abuse text messaging.

Mobile carriers are extremely critical of COVID-19 use cases, and the rest of us must be equally critical. If you see your customers running traffic related to coronavirus, give it a good look. Ensure it is providing a legitimate service promoting wellness or awareness. If you are ever unsure, feel free to email support@aerialink.com with examples of the traffic for a second opinion. Our compliance experts are happy to partner with all of you on keeping our traffic free from COVID-19 spam.

Thank you,
Aerialink
Mar 24, 09:13 CDT

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

Intermittent Message Queuing

Resolved - The source of the queuing has been identified and this issue has been resolved. The queues are no longer building and messages are sending out as-expected at this time.
Mar 18, 13:20 CDT

Investigating - We are currently observing intermittent message queuing on some Aerialink accounts. We are investigating the cause of this issue and will update when more information is available.
Mar 18, 12:50 CDT

Mar 17, 2020

No incidents reported.

Mar 16, 2020

No incidents reported.