All Systems Operational

About This Site

Aerialink network customer status site. The following services status listed below are updated on this site. Additional monitored metrics that are not updated here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API v4 - HTTPS Operational
Message Delivery Operational
Platform Management Portal Operational
Conversations (Engine and Portal) Operational
Messenger BETA (Engine) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API v4 - HTTPS
Fetching
Platform Management Portal
Fetching
Past Incidents
Mar 30, 2020

No incidents reported today.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Resolved - This incident has been resolved.
Mar 26, 10:02 CDT
Monitoring - The unplanned maintenance with our data vendor has completed. We are monitoring the API to ensure services have been fully restored.
Mar 26, 09:27 CDT
Update - An issue was encountered by the data vendor during maintenance and they have extended the maintenance window an additional 4 hours.
Mar 26, 06:29 CDT
Investigating - Our data provider for phone number lookup has declared an unplanned maintenance of their database. The expected duration is 5 hours. During this time the number lookup process is not available.
Mar 26, 01:07 CDT
Mar 25, 2020
Resolved - This incident has bee resolved. All queued messages have been routed.
Mar 25, 15:07 CDT
Monitoring - We have identified the issue with are routing partner. We're monitoring the situation as queued messages are processed.
Mar 25, 13:09 CDT
Investigating - Network connectivity has been interrupted to our UK and Australia routing partner. This impacts international SMS to UK and Australia. We are currently investigating.
Mar 25, 07:47 CDT
Mar 24, 2020
Resolved - Many industries worldwide are mobilizing to combat the spread of COVID-19 in whatever way they can. Text messaging is also playing its role, with many excellent use-cases related to wellness and awareness hitting the mobile ecosystem. Unfortunately, spammers are looking to capitalize on the prevalence of coverage and public concern surrounding COVID-19. We must all work together to ensure COVID-19 spam does not gain a foothold in our network by vetting customer use-cases and keeping an eye out for any that seem fraudulent or maliciously opportunistic. Here are some examples of problematic COVID-19 use cases:

- Fraudulent/phishing messages claiming to be official notices from the government or other sources including links to web forms requesting personal information.
- Loan opportunities looking to sign people up during a difficult financial period.
- Marketing for test kits, masks or other materials that take advantage of public concern.

These are merely a few of the ways spammers are using the COVID-19 outbreak to abuse text messaging.

Mobile carriers are extremely critical of COVID-19 use cases, and the rest of us must be equally critical. If you see your customers running traffic related to coronavirus, give it a good look. Ensure it is providing a legitimate service promoting wellness or awareness. If you are ever unsure, feel free to email support@aerialink.com with examples of the traffic for a second opinion. Our compliance experts are happy to partner with all of you on keeping our traffic free from COVID-19 spam.

Thank you,
Aerialink
Mar 24, 09:13 CDT
Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020
Resolved - The source of the queuing has been identified and this issue has been resolved. The queues are no longer building and messages are sending out as-expected at this time.
Mar 18, 13:20 CDT
Investigating - We are currently observing intermittent message queuing on some Aerialink accounts. We are investigating the cause of this issue and will update when more information is available.
Mar 18, 12:50 CDT
Mar 17, 2020

No incidents reported.

Mar 16, 2020

No incidents reported.