Aerialink Status

All Systems Operational

About This Site

Aerialink network customer status site. The following services status listed below are updated on this site. Additional monitored metrics that are not updated here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational

API v4 - HTTPS Operational

Message Delivery Operational

Platform Management Portal Operational

Conversations (Engine and Portal) Operational

Messenger BETA (Engine) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Canadian Carrier-Side Maintenance Jul 6, 06:00-08:00 EDT

There will be carrier-side maintenance to long code routes July 6, 2020 6:00 am EDT till 8:00 am EDT. During the maintenance, the carrier's SMS/SMSC platform will be unavailable for 5 minutes. Messages sent from any Canadian operators during this time will be queued and delivered once the service is restored. Please note that Aerialink services such as the portal and the API will be uninterrupted during this time, but delivery on the carrier side will be affected.
Posted on Jul 2, 14:26 EDT

System Metrics Month Week Day

API v4 - HTTPS

Fetching

Platform Management Portal

Fetching

Past Incidents

Jul 4, 2020

No incidents reported today.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

Long code SMS and MMS carrier planned maintenance

Completed - The scheduled maintenance has been completed.
Jun 30, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 00:01 EDT

Scheduled - Carrier side maintenance activity has been scheduled. Messaging traffic may have intermittent latency affecting Long code - MO/MT - SMS and MMS traffic during the maintenance window.
Affected SMS and MMS will be queued for delivery throughout the maintenance.

Start Date/Time (CT): 2020-06-29 23:00
End Date/Time (CT): 2020-06-30 07:00
Jun 25, 11:31 EDT

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

Carrier-Side Messaging Delays - Verizon

Resolved - Verizon Wireless has confirmed that there was a brief period of message delays in the AM. At this time they are not seeing any issues and messages are being delivered without delays.

Start Date/Time (CT): 2020-06-23 11:00 AM
End Date/Time (CT): 2020-06-23 03:53 PM
Jun 23, 17:53 EDT

Investigating - We have been notified that there may be some latency for MT messages ( Outbound ) on long-code numbers sending to Verizon.
This is a carrier-side issue and is currently being investigated. We will provide updates as they are available.

Start Date/Time (CT): 2020-06-23 11:00 AM
End Date/Time (CT):
Jun 23, 12:00 EDT

Carrier-Side Messaging Delays - Verizon

Resolved - We have been notified that there may be some latency for MT messages ( Outbound ) on long-code numbers sending to Verizon.
This is a carrier-side issue and is currently being investigated. We will provide updates as they are available.
Jun 23, 12:00 EDT

Jun 22, 2020

Outbound Message Duplication

Resolved - The root cause of this incident was discovered and a fix was implemented. After extended monitoring, it is confirmed that the implemented fix has resolved the issue.
Jun 22, 11:27 EDT

Monitoring - We have addressed a network issue to the carriers and while we are not currently witnessing any duplication at present we continue to monitor the issue at this time.
Jun 18, 11:19 EDT

Investigating - A sporadic duplication issue has been identified for some outbound (MT) messages originating from short code and toll-free senders. We are currently investigating this issue and will update with more information as it is available.
Jun 18, 10:21 EDT

Updating MMS content S3 storage

Completed - The scheduled maintenance has been completed.
Jun 22, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 10:01 EDT

Scheduled - Aerialink will be pushing an update that allows customers to specify custom parameters when using a customer supplied S3 bucket. Currently it is possible to supply an S3 bucket with API key and secret but in some cases it may be necessary to also include a custom parameter, for example an ACL parameter.

No downtime or service interruption is expected during this update.
Jun 17, 14:10 EDT

Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.