Aerialink Status

Update - Toll-Free message delivery for new messages are now routing near real time. We are continuing to monitor the situation and will provide updates as the backlog queue clears.
Jul 20, 12:58 CDT

Update - We are continuing to investigate this issue.
Jul 20, 12:58 CDT

Update - Toll-free messaging has resumed, however, we are continuing to see significant latency. We are continuing to monitor the situation and will provide updates as we receive them.
Jul 20, 12:06 CDT

Update - Toll-free messaging is currently experiencing outages and delays across multiple industry carriers within the ecosystem. We are in communication with the carriers in question to learn all we can about this outage and will provide an update as soon as we have more information on the circumstances.
Jul 20, 10:03 CDT

Investigating - Toll-Free message delivery is experiencing latency with some carriers/operators. Our team is investigating with the carriers and will update this issue soon.
Jul 20, 09:37 CDT

About This Site

Aerialink network customer status site. The following services status listed below are updated on this site. Additional monitored metrics that are not updated here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational

API v4 - HTTPS Operational

Message Delivery Degraded Performance

Platform Management Portal Operational

Conversations (Engine and Portal) Operational

Messenger BETA (Engine) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API v3.4 - SMPP

Fetching

API v4 - HTTPS

Fetching

Platform Management Portal

Fetching

Past Incidents

Jul 20, 2018

7/19 Carrier-side Emergency Maintenance to 8XX (Toll-Free) Binds

Completed - The scheduled maintenance has been completed.
Jul 20, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 20:00 CDT

Update - This is a reminder that there will be an emergency cross-carrier maintenance to affecting toll-free traffic throughout the ecosystem beginning at 8pm CT tonight, July 19th, 2018 which will last until 3am CT tomorrow morning, July 20th, 2018.

Again, you may experience a brief, single period of latency limited to a maximum of thirty minutes in length and occurring only once within the seven hour timeframe. No action is required on the part of Aerialink customers during or following maintenance.

Please contact your Account Manager or support@aerialink.com with any questions.
Jul 19, 14:44 CDT

Update - This is a reminder that there will be an emergency cross-carrier maintenance to affecting toll-free traffic throughout the ecosystem beginning July 19th, 2018 at 8pm CT and ending July 20th, 2018 and 3am CT.

Although the maintenance window extends for seven hours, there should only be a single period of latency within that timeframe a maximum of thirty minutes long. Again, no action is required on the part of Aerialink customers during or following maintenance.

Please contact your Account Manager or support@aerialink.com with any questions.
Jul 18, 11:06 CDT

Scheduled - We have just received notice that cross-carrier service to Toll-Free binds throughout the ecosystem will be impacted for a seven-hour timeframe beginning July 19th, 2018 at 8pm CT and ending July 20th, 2018 and 3am CT.

This emergency maintenance may result in a single thirty-minute period of latency within the seven-hour window. Note that no action is required on the part of Aerialink customers, as Aerialink will manage all queueing on your behalf. Once the maintenance window has passed, carriers have stated that traffic will resume normally. If you have any additional questions or concerns, please don’t hesitate to reach out to your Account Manager or contact support@aerialink.com.
Jul 17, 15:58 CDT

Jul 18, 2018

No incidents reported.

Jul 17, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

USCC Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jul 12, 13:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 03:01 CDT

Scheduled - US Cellular has scheduled a planned maintenance on Thursday, July 12th, 2018 which will affect inbound and outbound SMS traffic between US Cellular subscribers and 8XX (Toll-Free) Numbers. This maintenance will technically be spread across two time windows on July 12th:

- 3am CT – 6am CT
- 10am CT – 1pm CT

During these timeframes, affected traffic will be queued on the Aerialink side or the carrier side as-applicable and will be delivered when maintenance is completed.

If you have any questions or concerns, please reach out to your account manager or contact support@aerialink.com.

Thank you,
Aerialink Team
Jul 11, 17:14 CDT

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

Message Delivery Latency

Resolved - This incident has been resolved.
Jul 6, 11:22 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 6, 11:16 CDT

Update - We are continuing to investigate this issue.
Jul 6, 11:02 CDT

Investigating - We're experiencing some latency on message delivery with some carriers/operators. Our team is investigating and will update this issue soon.
Jul 6, 11:01 CDT

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