All Systems Operational

About This Site

Aerialink network customer status site. The following services status listed below are updated on this site. Additional monitored metrics that are not updated here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API v4 - HTTPS Operational
Message Delivery Operational
Platform Management Portal Operational
Conversations (Engine and Portal) Operational
Messenger BETA (Engine) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance Notification - 03/31/2019 Mar 31, 22:00 - Apr 1, 02:00 CDT
Aerialink will be performing a maintenance beginning Sunday, March 31st at 10pm Central Time to be completed on Monday, April 1st at 2am Central Time. This maintenance will have some impact on all Aerialink services.

All code provisioning will be frozen during this time. Additionally, between 10:30pm to 11pm there may be intermittent disconnects from the API and SMSC, during which time inbound carrier MO traffic will be queued for later delivery but outbound MT traffic will not. Please note that outbound messages attempted at this time will not be sent.

The Platform Portal and Conversations will be online but messaging will be affected by the intermittent disconnects of the API and SMSC. Please note that the ability to retrieve and/or export MO reporting data via the Platform Portal for transactions preceding the maintenance will be impacted, in that those reports will become unavailable once the maintenance is concluded. If you require these reports after the time of the maintenance, please email support@aerialink.com with your request.

As always, don’t hesitate to reach out to your Account Director with any additional questions, or contact support@aerialink.com.
Posted on Mar 15, 18:06 CDT
System Metrics Month Week Day
API v3.4 - SMPP
Fetching
API v4 - HTTPS
Fetching
Platform Management Portal
Fetching
Past Incidents
Mar 22, 2019
Carrier Maintenance to Toll-Free Binds - AT&T 3/21/2019
Completed - The scheduled maintenance has been completed.
Mar 22, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 CDT
Scheduled - AT&T will be performing planned maintenance beginning March 21st, 2019 at 9:00pm Central Time. This maintenance will impact SMS and MMS messaging on toll-free (8XX) routes. Within the maintenance window, there may be latency for inbound (MO) and outbound (MT) traffic between toll-free numbers and AT&T subscribers, as well as latency for AT&T-originating DLR.

Please contact support@aerialink.com with any additional questions or concerns.
Mar 19, 13:50 CDT
Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019
Toll-free SMS and MMS Maintenance – Verizon 3/16/2019
Completed - The scheduled maintenance has been completed.
Mar 17, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:00 CDT
Scheduled - There is a scheduled industry-wide carrier maintenance to toll-free (8XX) Verizon routes beginning Saturday, March 16th, 2019 at 10pm Central Time and concluding eight hours later at 6am Central on Sunday March 17th. During this timeframe, there may be some intermittent delivery interruption and latency for inbound and outbound SMS and MMS, during which messages will queue for delivery when the interruption or latency has passed.

Additionally, please note that toll-free numbers published during this time may see delays with activation.

Please reach out to your Account Director or to support@aerialink.com with any questions or concerns.
Mar 14, 16:41 CDT
Mar 16, 2019
Carrier-side Toll-Free DLR Latency
Resolved - DLR rates are being observed at normal levels. We continue to monitor this carrier-side issue, but consider this resolved at this time.
Mar 16, 15:09 CDT
Monitoring - We are seeing some DLR rates returning to real-time and continue to monitor the issue as it resolves. We will update again when we see full resolution.
Mar 14, 15:15 CDT
Investigating - We are currently witnessing some carrier-side DLR issues for toll-free SMS which may be result in some latency, message misalignment or unrequested DLR for 8XX (toll-free) traffic. We will investigate and monitor the issue and will provide updates as they arise.
Mar 14, 12:05 CDT
Mar 15, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019
Verizon SMS Outage MT and MO
Resolved - We have received confirmation that the Verizon delivery outage has been resolved and our monitoring has confirmed that messages are steadily flowing with full success and in real-time.
Mar 12, 14:33 CDT
Update - Our operations team has been testing MO/MT to Verizon devices with some messages successfully delivered. The Verizon Wireless issue may be a degradation of service rather than a complete outage as some messages are flowing. We will continue to monitor and test. We will provide updates as we receive them.
Mar 12, 13:15 CDT
Monitoring - We have been notified that Verizon Wireless is experiencing a nation-wide outage of their SMS platform. We will continue to monitor and provide updates as we receive them.
Mar 12, 13:05 CDT
Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

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