Monitoring for the issue impacting toll-free SMS services for United States, Canada and Puerto Rico has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Jul 01, 2026 - 04:39 PDT
Investigating
There is a carrier-partner incident currently impacting toll-free SMS services for United States, Canada and Puerto Rico.
Customers may experience delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free .
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.