Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 & Route 2) SMS & MMS
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 03, 2026 - 20:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.

The maintenance is scheduled to begin Thursday, September 3, 2026 at 8:00 PM PT and to finish September 4, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 3, 2026 20:00 - Sep 4, 2026 04:00 PDT
Carrier Partner Incident - Toll-Free SMS & MMS Delivery Delays
Investigating - There is a carrier-partner incident currently impacting toll-free SMS & MMS services.

Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS & MMS via toll-free .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 03, 2026 - 15:32 PDT

About This Site

Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API v5 - HTTPS Operational
Message Delivery Under Maintenance
RCS Services Operational
Platform Management Portal Operational
10DLC Registration Services Operational
10DLC Registration Portal Operational
Conversations (Engine and Portal) Operational
Messenger Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Emergency Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS Sep 3, 2026 22:00 - Sep 4, 2026 00:00 PDT

Scheduled - Small U.S. carriers will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Thursday, September 3, 2026 at 10:00 PM PT and to finish September 4, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 01, 2026 - 18:33 PDT

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS Sep 3, 2026 22:00 - Sep 4, 2026 00:00 PDT

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Wednesday, September 3, 2026 at 10:00 PM PT and to finish September 4, 2026 by 00:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 01, 2026 - 07:46 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Sep 9, 2026 20:00 - Sep 10, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Sept 9, 2026 at 8:00 PM PT and to finish Sept 10, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 12, 2026 - 15:12 PDT

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS Sep 10, 2026 02:00-04:00 PDT

Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Thursday, September 10, 2026 at 2:00 AM PT and to finish September 10, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 01, 2026 - 19:04 PDT

Scheduled Carrier Partner Maintenance - Short Code SMS & MMS Sep 10, 2026 02:00-04:00 PDT

A short code carrier partner will be performing scheduled maintenance impacting short code (route 1 & route 2) SMS and MMS services.

The maintenance is scheduled to begin Thursday, September 10, 2026 at 2:00 AM PT and to finish September 10, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via short code (route 1 & route 2).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 31, 2026 - 07:26 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Sep 16, 2026 20:00 - Sep 17, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Sept 16, 2026 at 8:00 PM PT and to finish Sept 17, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 12, 2026 - 14:53 PDT

Scheduled Carrier Partner Maintenance - Toll Free MMS Sep 17, 2026 01:00-03:30 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting United States MMS services.

The maintenance is scheduled to begin Thursday, September 17, 2026 at 1:00 AM PDT and to finish September 17, 2026 by 3:30 AM PDT. During the maintenance window, customers may experience intermittent delays impacting inbound (MO) and outbound (MT) MMS messaging via toll-free.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 03, 2026 - 13:09 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Sep 23, 2026 20:00 - Sep 24, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Sept 23, 2026 at 8:00 PM PT and to finish Sept 24, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 12, 2026 - 14:48 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Sep 30, 2026 20:00-21:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Sept 30, 2026 at 8:00 PM PT and to finish Oct 1, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 12, 2026 - 14:49 PDT

Sep 3, 2026

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1& 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Sep 3, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:02 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1& 2) SMS and MMS services.

The maintenance is scheduled to begin Tuesday, September 2, 2026 at 8:00 PM PT and finish September 3, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 1, 11:19 PDT
Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Sep 3, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:00 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Sept 2, 2026 at 8:00 PM PT and to finish Sept 3, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 12, 14:54 PDT

Sep 2, 2026

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Sep 2, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:01 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Wednesday, September 2, 2026 at 8:00 PM PT and to finish September 2, 2026 by 10:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 30, 21:22 PDT
Emergency Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Sep 2, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:01 PDT
Scheduled - Small U.S. carriers will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Wednesday, September 2, 2026 at 8:00 PM PT and to finish September 2, 2026 by 10:00 PM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 30, 21:32 PDT
Carrier Partner Incident - Short Code (Route 1) - SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Sep 2, 21:53 PDT
Update - The carrier partner incident impacting short code (route 1) SMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 2, 21:45 PDT
Update - The carrier partner incident impacting short code (route 1) SMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 2, 19:13 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) and inbound (MO) SMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 2, 17:20 PDT
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Sep 2, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 20:01 PDT
Scheduled - Emergency Carrier Maintenance - T-Mobile SMS

T-Mobile will be performing emergency maintenance impacting SMS services.

The maintenance is scheduled to begin Tuesday, September 1, 2026 at 08:00 PM PT and to finish September 2, 2026 by 04:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 31, 21:17 PDT
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1& 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Sep 2, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 20:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1& 2) SMS and MMS services.

The maintenance is scheduled to begin Tuesday, September 1, 2026 at 8:00 PM PT and finish September 2, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 31, 18:04 PDT
Scheduled Carrier Maintenance - Short Code (Route 2) - Multiple locations - SMS & MMS
Completed - The scheduled maintenance has been completed.
Sep 2, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 01:00 PDT
Scheduled - Our carrier partner will be performing scheduled maintenance impacting short code (route 2) SMS and MMS services for the locations Bolivia, Brazil, Canada, Chile, Costa Rica, Guatemala, Paraguay, Peru, Puerto Rico, United States, and Uruguay

The maintenance is scheduled to begin Wednesday, Sept 2, 2026, at 01:00 AM PT and to finish Sept 3, 2026, by 04:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 2).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 19, 11:34 PDT

Sep 1, 2026

Aug 31, 2026

Carrier Partner Incident - Short Code (Route 1) SMS Latency for Verizon users
Resolved - Issue impacting SMS delivery for Verizon users has been resolved
Aug 31, 10:00 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) for Verizon users.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 31, 09:32 PDT
Scheduled Carrier Maintenance - T-Mobile - Short Code (Route 1&2) - SMS & MMS
Completed - The scheduled maintenance has been completed.
Aug 31, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 20:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1&2) SMS and MMS services.

The maintenance is scheduled to begin Sunday, Aug 30, 2026, at 08:00 PM PT and to finish Aug 25, 2026, by 04:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 28, 15:09 PDT

Aug 30, 2026

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Scheduled Carrier Partner Maintenance - All Sender Types MMS - United States, Canada, & Australia
Completed - The scheduled maintenance has been completed.
Aug 27, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 01:00 PDT
Scheduled - An all sender types carrier partner will be performing scheduled maintenance impacting all sender types MMS services for United States, Canada, & Australia.

The maintenance is scheduled to begin Thursday, August 27, 2026 at 1:00 AM PT and to finish August 27, 2026 by 3:30 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via all sender types for United States, Canada, & Australia.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 5, 06:47 PDT
Scheduled Carrier Maintenance - SMS (Route 1) - Americas - Canada
Completed - The scheduled maintenance has been completed.
Aug 27, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 19:00 PDT
Scheduled - Our carrier partner will be performing scheduled maintenance impacting short code (route 1) SMS services for Americas - Canada.

The maintenance is scheduled to begin Wednesday, Aug 26, 2026 at 7:00 PM PT and to finish Aug 27, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 12, 15:02 PDT

Aug 26, 2026

Aerialink Gateway Planned Maintenance - August 26
Completed - The scheduled maintenance has been completed.
Aug 26, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 19:00 PDT
Scheduled - We will be conducting scheduled maintenance to Aerialink services.

The maintenance is scheduled to begin Wednesday, August 26, 2026, at 7:00 PM PT and to finish on August 26, 2026, by 9:00 PM PT. During the maintenance window, we do not expect any downtime.

OVERVIEW:
Convey is conducting planned maintenance to deploy a bundle of bug fixes and minor updates for the Aerialink Gateway and Admin Portal in v5.25.0

MAINTENANCE DATE/TIME:
Planned Start Date: 26 August 2026 at 19:00 PDT
Planned End Date: 26 August 2026 at 21:00 PDT

IMPACT:
No impact expected during the maintenance window.

Please see the complete list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 26, 07:01 PDT
Carrier Partner Incident - Short Code (Route 1) MMS Delivery Receipt Latency
Resolved - The issue impacting inbound (MO) and outbound (MT) MMS via short code has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Aug 26, 14:25 PDT
Update - The carrier partner incident impacting short code (route 1) MMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1).

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 26, 13:43 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) MMS services.

Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 26, 11:48 PDT
Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Aug 26, 09:45 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 26, 09:36 PDT

Aug 25, 2026

Scheduled Carrier Maintenance - Toll Free - Small U.S. carriers - SMS
Completed - The scheduled maintenance has been completed.
Aug 25, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 21:00 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled To begin Tuesday, August 25, 2026 at 9:00 PM PT and to finish by 11:00 PM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 21, 16:04 PDT
Carrier Partner Incident - Small U.S. carriers - Short Code (Route 1) - MMS Latency
Resolved - The issue impacting outbound (MT) MMS via short code (route 1) with Small U.S. carriers has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Aug 25, 16:30 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) MMS services.

Customers may experience intermittent latency impacting outbound (MT) MMS via short code (route 1)Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 25, 15:50 PDT
Scheduled Carrier Maintenance - T-Mobile - Short Code (Route 1&2) - SMS & MMS
Completed - The scheduled maintenance has been completed.
Aug 25, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 19:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1&2) SMS and MMS services.

The maintenance is scheduled to begin Monday, Aug 24, 2026, at 07:00 PM PT and to finish Aug 25, 2026, by 02:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 21, 16:10 PDT

Aug 24, 2026

Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency
Resolved - The issue impacting outbound (MT) SMS via short code (route 1) Small U.S. carriers has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Aug 24, 10:49 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 24, 07:54 PDT

Aug 23, 2026

Unplanned Carrier Partner Maintenance - Aerialink 10DLC - AT&T
Completed - The scheduled maintenance has been completed.
Aug 23, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 00:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting SMS, 10DLC registration, & provisioning services.

The maintenance is scheduled to begin Sunday, Aug 23, 2026 at 12:00 AM PT and to finish Aug 23, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience latency in inbound (MO) and outbound (MT) SMS, Delivery receipts, registration & provisioning via 10DLC with AT&T subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 21, 15:59 PDT

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Scheduled Carrier Partner Maintenance- Short Code SMS- Americas
Completed - The scheduled maintenance has been completed.
Aug 21, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:00 PDT
Scheduled - Our carrier partner will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Thursday, August 20, 2026 at 9:00 PM PT and finish August 21, 2026 by 1:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions
Aug 20, 21:49 PDT

Aug 20, 2026

Unplanned Carrier Partner Maintenance - 10DLC Registration & Provisioning
Completed - The scheduled maintenance has been completed.
Aug 20, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 22:00 PDT
Scheduled - A 10DLC carrier partner will be performing unplanned maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Wednesday, August 19, 2026 at 10:00 PM PT and to finish Thursday, August 20, 2026 by 5:00 AM PT

During the maintenance window, customers may experience delays in campaign and TN provisioning via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 19, 12:29 PDT
Carrier Partner Incident - T-Mobile Short Code (Route 2) SMS Latency
Resolved - Monitoring for the issue impacting T-Mobile short code (Route 2) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.



If you observe any continued or new issues, please contact the Convey Help Desk.
Aug 20, 06:51 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 2) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 2) with T-Mobile.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 20, 05:38 PDT
Scheduled Carrier Partner Maintenance - 10DLC MMS
Completed - The scheduled maintenance has been completed.
Aug 20, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC MMS services.

The maintenance is scheduled to begin Sunday, August 19, 2026 at 9:00 PM PT and to finish August 20, 2026 by 3:00 AM PT. During the maintenance window, customer may experience delayed or failed MT/MO traffic via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 19, 04:55 PDT
Scheduled Carrier Partner Maintenance - All Sender Types MMS (Route 2) - United States, Canada, & Australia
Completed - The scheduled maintenance has been completed.
Aug 20, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 01:00 PDT
Scheduled - Our carrier partner will be performing scheduled maintenance impacting all sender types (Route 2) MMS services for the United States, Canada, & Australia.

The maintenance is scheduled to begin Thursday, August 20, 2026 at 1:00 AM PT and to finish August 13, 2026 by 3:30 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging (Route 2) via all sender types for the United States, Canada, & Australia.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 12, 15:10 PDT
Scheduled Carrier Partner Maintenance - 10DLC SMS
Completed - The scheduled maintenance has been completed.
Aug 20, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, August 19, 2026 at 9:00 PM PT and to finish August 20, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 3, 21:33 PDT
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