Investigating - We have become aware of an issue in which the Campaign Details page within the 10DLC registration portal function of the Platform Portal does not display the reason for campaigns which have been declined. Aerialink Engineering is investigating this issue.

In the meantime, a workaround does exist: on the Campaign Details page, there is an "Events" topic that can be expanded for the specific campaign desired. The explanation for the DCA decline can be found there, located in the event description.

More details will be provided as Engineering works to resolve the issue.

May 01, 2023 - 09:26 CDT

About This Site

Aerialink network customer status site. The following services status listed below are updated on this site. Additional monitored metrics that are not updated here can be accessed at:

API v3.4 - SMPP Operational
API v4 - HTTPS Operational
Message Delivery Operational
Platform Management Portal Operational
Conversations (Engine and Portal) Operational
Messenger Engine Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Planned Maintenance - AT&T carrier Jun 3, 2023 21:00 - Jun 4, 2023 21:00 CDT
Please be advised that our long codes carrier partner is going to perform a planned maintenance activity as per the below schedule.

Start Date /Time: June 3, 2023 22:00 EST
End Date/Time: June 4, 2023 22:00 EST

Impact : Intermittent message latency may be observed to and from AT&T long codes during the maintenance window for SMS - MTs, MOs & DLRs.

Posted on May 27, 2023 - 01:18 CDT
Past Incidents
May 27, 2023

No incidents reported today.

May 26, 2023

No incidents reported.

May 25, 2023
Resolved - We identified an issue causing reduced database performance resulting in inbound (MO) latency and potential timeouts for outbound (MT) transactions via API. To resolve this issue, we have archived our inbound transaction data.

Please note that due to having been archived, access to inbound transaction data prior to today will require a Help Desk request.

May 25, 08:49 CDT
May 24, 2023
Resolved - Our carrier partner detected a queuing issue at Dallas, Chicago and LAX sites towards T-Mobile USA and our engineers are working towards identifying the issue resolution. ICMMS Customers will notice message latency from T-Mobile USA.

Engineers have fixed the issue and the queue is depleting now.

May 24, 02:08 CDT
May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023
Resolved - At 1:10 PM CDT, our carrier partner has received notification regarding an issue in the processing of messages intended for the AT&T Operator.
MT / MO & DR messages may experience latency.

Final - Our carrier partner has been officially notified by AT&T that the reported issue has been resolved as of 01:22 CDT. There is no observed backlog, and normal traffic flow has been restored as expected.

May 18, 13:10 CDT
Resolved - Our carrier has detected intermittent issues in the transmission of messages to downstream partners in the United States and Canada. Our engineering team is currently conducting a thorough investigation into the matter, and we will provide further updates as they become available. MT MO DR latency may be experienced.

Our carrier partner observed the issue has been resolved, we are currently closely monitoring the situation.

May 18, 10:46 CDT
Resolved - In our continuous effort to improve service quality provided to our customers, our carrier storage team will be performing hardware migration on some of the storage array switches in Dallas site. Customers who are connected to these switches may observe intermittent connection resets during the maintenance window.
Intercarrier SMS customers who are connected to Dallas datacenter nodes may see intermittent bind failures during the maintenance window. Customers who are connected to Chicago site will not see any impact.

May 18, 00:00 CDT
May 17, 2023
Completed - The scheduled maintenance has been completed.
May 17, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:01 CDT
Scheduled - We have been notified that TMobile is performing a planned maintenance as per the below schedule.

Start Date/Time : May 17, 2023 00:00 AM ET
End Date/Time : May 17, 2023 08:00 AM ET

Impact : During the maintenance window, latency may be experienced while receiving/processing MMS MO transactions from TMobile long codes.

May 16, 15:23 CDT
May 16, 2023
Resolved - Our carrier partner engineers have noticed MT queue towards T-Mobile carrier from 00:30 AM EST to 00:45 AM EST. The queues are completely cleared and the processing of messages seems good right now. MT/MO and DR Message Latency might have been experienced.
May 16, 00:30 CDT
May 15, 2023

No incidents reported.

May 14, 2023

No incidents reported.

May 13, 2023

No incidents reported.