Aerialink Status

May 1, 2026

No incidents reported today.

Apr 30, 2026

Scheduled Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS

Completed - The scheduled maintenance has been completed.
Apr 30, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 20:00 PDT

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Thursday, April 30, 2026 at 8:00 PM PT and to finish April 30, 2026 by 10:00 PM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 27, 11:58 PDT

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 and Route 2) SMS & MMS

Completed - The scheduled maintenance has been completed.
Apr 30, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 19:00 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS services.

The maintenance is scheduled to begin Wednesday, April 29, 2026 at 7:00 PM PT and to finish April 30, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 29, 16:27 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS - United States and Canada

Completed - The scheduled maintenance has been completed.
Apr 30, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:00 PDT

Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, April 29, 2026 at 8:00 PM PT and to finish April 30, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 19, 19:21 PDT

Apr 29, 2026

Carrier Partner Incident - Verizon Short Code (Route 1) SMS Latency

Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 29, 13:12 PDT

Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 29, 11:51 PDT

Emergency Carrier Maintenance - T-Mobile Short Code (Route 1 and Route 2) SMS

Completed - The scheduled maintenance has been completed.
Apr 29, 04:50 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 20:26 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS services.

The maintenance is scheduled to begin Tuesday, April 28, 2026 at 8:00 PM PT and to finish April 29, 2026 by 5:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 28, 20:25 PDT

Planned Carrier Partner Maintenance - Aerialink 10DLC SMS & MMS - Route 1&2

Completed - The scheduled maintenance has been completed.
Apr 29, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 20:00 PDT

Scheduled - A 10DLC carrier partner will be performing planned maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Tuesday, April 28, 2026 at 8:00 PM PT and to finish April 29, 2026 by 3:00 AM PT.During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS via 10DLC (route 1 & route 2) with subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 27, 19:03 PDT

Apr 28, 2026

Carrier Partner Incident - Short Code (Route 1) SMS Latency

Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 28, 19:58 PDT

Update - The carrier partner incident impacting short code (route 1) SMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting inbound (MO) SMS via short code (route 1).

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 28, 19:13 PDT

Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting inbound (MO) SMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 28, 16:27 PDT

Carrier Partner Incident - Short Code (Route 1) SMS Latency

Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 28, 14:41 PDT

Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting inbound (MO) SMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 28, 14:13 PDT

Scheduled Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS

Completed - The scheduled maintenance has been completed.
Apr 28, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 02:00 PDT

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Tuesday, April 28, 2026 at 2:00 AM PT and to finish April 28, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 27, 18:56 PDT

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS

Completed - The scheduled maintenance has been completed.
Apr 28, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 02:00 PDT

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, April 28, 2026 at 2:00 AM PT and to finish April 28, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 27, 19:01 PDT

Apr 27, 2026

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1&2) SMS & MMS

Completed - The scheduled maintenance has been completed.
Apr 27, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 19:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 25, 10:14 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1&2) SMS and MMS services.

The maintenance is scheduled to begin Sunday, April 26, 2026, at 7:00 PM PT and to finish April 27, 2026, by 5:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 24, 10:59 PDT

Apr 26, 2026

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

Carrier Partner Incident - AT&T 10Dlc SMS Latency

Resolved - Monitoring for the issue impacting Aerialink 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 23, 16:28 PDT

Monitoring - A fix has been implemented by carrier partner teams for the issue impacting Aerialink 10DLC SMS services.

At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Apr 23, 04:40 PDT

Update - The carrier partner incident impacting Aerialink 10DLC SMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 22, 17:32 PDT

Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 22, 15:28 PDT

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 2) SMS & MMS

Completed - The scheduled maintenance has been completed.
Apr 23, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 19:00 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 2) SMS and MMS services.

The maintenance is scheduled to begin Wednesday, April 22, 2026 at 7:00 PM PT and to finish April 23, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 21, 15:04 PDT

Scheduled Carrier Maintenance - Verizon Short Code and 10DLC (Route 1&2) - SMS & MMS

Completed - The scheduled maintenance has been completed.
Apr 23, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 21:00 PDT

Scheduled - Verizon will be performing scheduled maintenance impacting short code and 10DLC - SMS and MMS services.

The maintenance is scheduled to begin Wednesday, April 22, 2026 at 9:00 PM PT and to finish April 23, 2026 by 2:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code and 10DLC via Route 1&2 with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 11, 11:53 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS - United States and Canada

Completed - The scheduled maintenance has been completed.
Apr 23, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 20:00 PDT

Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, April 22, 2026 at 8:00 PM PT and to finish April 23, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 19, 19:04 PDT

Apr 22, 2026

Scheduled Carrier Maintenance - Small U.S. carriers 10DLC SMS

Completed - The scheduled maintenance has been completed.
Apr 22, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 20:01 PDT

Scheduled - Small U.S. carriers will be performing emergency maintenance impacting SMS services. The maintenance is scheduled to begin Tuesday, April 22, 2026 at 08:00 PM PT and to finish April 22, 2026 by 11:00 PM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via with these small U.S. carriers' subscribers. Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 22, 13:16 PDT

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS

Completed - The scheduled maintenance has been completed.
Apr 22, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 20:00 PDT

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, April 22, 2026 at 8:00 PM PT and to finish April 22, 2026 by 11:00 PM PT. During the maintenance window, customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 22, 13:14 PDT

Planned Carrier Partner Maintenance - Aerialink- 10DLC SMS & MMS - Route 1&2

Completed - The scheduled maintenance has been completed.
Apr 22, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 20:00 PDT

Scheduled - A 10DLC carrier partner will be performing planned maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Tuesday, April 21, 2026 at 8:00 PM PT and to finish April 22, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via Route 1 & 2 with 10DLC subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 11, 13:12 PDT

Scheduled Carrier Partner Maintenance - Verizon - SMS (Route 1) - US

Completed - The scheduled maintenance has been completed.
Apr 22, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 21:00 PDT

Scheduled - Verizon will be performing a scheduled maintenance impacting SMS services via all sender types (route 1) in US.

The maintenance is scheduled to begin Tuesday, April 21, 2026 at 9:00 PM PT and to finish April 22, 2026 by 2:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via all sender types (route 1) with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 11, 12:05 PDT

Scheduled Carrier Maintenance - Bell Canada Short Code (Route 2) and Toll Free SMS

Completed - The scheduled maintenance has been completed.
Apr 22, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 22:00 PDT

Scheduled - Bell Canada will be performing scheduled maintenance impacting short code (route 2) and toll-free SMS services for Canada.

The maintenance is scheduled to begin Tuesday, April 21, 2026 at 10:00 PM PT and to finish April 22, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via short code (route 2) and toll-free with Bell Canada subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 20, 09:57 PDT

Apr 21, 2026

Carrier Partner Incident - AT&T 10DLC SMS Latency

Resolved - Monitoring for the issue impacting Aerialink 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 21, 18:37 PDT

Update - The carrier partner incident impacting Aerialink 10DLC SMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 21, 16:04 PDT

Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 21, 13:48 PDT

Scheduled Carrier Maintenance - Verizon - All sender types (Route 1 & 2)- SMS & MMS

Completed - The scheduled maintenance has been completed.
Apr 21, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 21:00 PDT

Scheduled - Verizon will be performing a scheduled maintenance impacting SMS & MMS services via all sender types (route 1&2) in US.

The maintenance is scheduled to begin Monday, April 20, 2026 at 9:00 PM PT and to finish April 21, 2026 by 2:00 AM PT

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS messaging via all sender types (route 1&2) with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 11, 12:29 PDT

Scheduled Carrier Maintenance - T-Mobile - Short Code (Route 1&2) SMS & MMS - US

Completed - The scheduled maintenance has been completed.
Apr 21, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 20:00 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1&2) SMS services.

The maintenance is scheduled to begin Monday, April 20, 2026 at 10:00 PM PT and to finish April 21, 2026 by 2:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 17, 18:45 PDT

Apr 20, 2026

Scheduled Carrier Partner Maintenance - SMS & MMS - International Messaging

Completed - The scheduled maintenance has been completed.
Apr 20, 12:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 06:30 PDT

Scheduled - International carrier partner will be performing a scheduled maintenance impacting SMS & MMS services for International countries.

The maintenance is scheduled to begin Monday, April 20, 2026 at 6:30 AM PT and to finish April 20, 2026 by 12:30 PM PT.

During the maintenance window, customers may experience inbound (MO) and outbound (MT) latency impacting SMS and MMS messaging via all sender types for International countries.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 18, 12:12 PDT

Carrier Partner Incident - MMS Delivery Delays

Resolved - Monitoring for the issue impacting Aerialink all sender types MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 20, 06:52 PDT

Investigating - There is a carrier-partner incident currently impacting Aerialink all sender types MMS services.

Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) MMS via all sender types .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 20, 04:54 PDT

Scheduled Carrier Maintenance - T-Mobile - Short Code (Route 1&2)- SMS & MMS - US

Completed - The scheduled maintenance has been completed.
Apr 20, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 19:00 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1&2) SMS and MMS services.

The maintenance is scheduled to begin Sunday, April 19, 2026 at 7:00 PM PT and to finish April 20, 2026 by 2:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 17, 18:51 PDT

Apr 19, 2026

Apr 18, 2026

Carrier Partner Incident - AT&T Toll-Free SMS & MMS Delivery Delays

Resolved - Monitoring for the issue impacting toll-free SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 18, 09:38 PDT

Monitoring - The carrier has confirmed that the issue impacting AT&T SMS and MMS delivery delays has been resolved. No issues with SMS and MMS deliveries.

They are looking into delivery receipts, they will provide update at the earliest.
Apr 18, 01:49 PDT

Update - We are continuing to investigate this issue.
Apr 17, 22:09 PDT

Investigating - There is a carrier-partner incident currently impacting toll-free SMS and MMS services.

Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 17, 19:22 PDT

Carrier Partner Incident - AT&T Short Code (Route 1 & Route 2) SMS Latency

Resolved - The carrier has confirmed that the issue impacting AT&T SMS delivery in the United States has been resolved. Services have returned to normal.
Apr 18, 01:47 PDT

Update - The carrier has confirmed that the issue impacting AT&T SMS delivery in the United States has been resolved. Services have returned to normal.
Apr 18, 01:46 PDT

Update - We are continuing to investigate this issue.
Apr 17, 22:09 PDT

Investigating - There is a carrier-partner incident currently impacting short code (route 1 & route 2) SMS services.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 2) with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 17, 19:13 PDT

Apr 17, 2026

Carrier Partner Incident - AT&T 10DLC SMS Latency

Resolved - Monitoring for the issue impacting Aerialink 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 17, 15:54 PDT

Update - The carrier partner incident impacting Aerialink 10DLC SMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 17, 14:20 PDT

Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 17, 12:16 PDT

Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency

Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 17, 12:01 PDT

Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 17, 11:56 PDT

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