Aerialink Status

Aerialink

Carrier Partner Incident - Toll-Free SMS Delivery Failures

Update - The carrier partner incident impacting Aerialink toll-free SMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent delivery failures impacting inbound (MO) and outbound (MT) SMS via toll-free .

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 12, 2026 - 02:52 PDT

Investigating - There is a carrier-partner incident currently impacting Aerialink toll-free SMS services.

Customers may experience intermittent delivery failures impacting inbound (MO) and outbound (MT) SMS via toll-free.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 12, 2026 - 00:54 PDT

Emergency Carrier Maintenance - AT&T Short Code (Route 1) SMS

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 2026 - 00:08 PDT

Scheduled - AT&T will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Tuesday, May 12, 2026 at 12:00 AM PT and to finish May 12, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with AT&T subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 12, 2026 00:08-04:00 PDT

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1&2) SMS & MMS

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 11, 2026 - 22:08 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 2026 - 20:00 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1&2) SMS and MMS services.

The maintenance is scheduled to begin Monday, May 11, 2026 at 8:00 PM PT and to finish May 11, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 11, 2026 20:00 - May 12, 2026 04:00 PDT

About This Site

Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational

API v5 - HTTPS Operational

Message Delivery Degraded Performance

RCS Services Operational

Platform Management Portal Operational

10DLC Registration Services Operational

10DLC Registration Portal Operational

Conversations (Engine and Portal) Operational

Messenger Engine Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Carrier Maintenance - Vodafone Germany All Sender Types SMS May `12`, `2026` `16:00`-`21:00` PDT

Vodafone carrier will be performing scheduled maintenance impacting all sender types SMS services for Germany.

The maintenance is scheduled to begin Tuesday, May 12, 2026 at 4:00 PM PT and to finish May 12, 2026 by 9:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via all sender types with Vodafone subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on May 12, 2026 - 01:03 PDT

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS May `12`, `2026` `19:00`-`23:00` PDT

Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, May 12, 2026 at 7:00 PM PT and to finish May 12, 2026 by 11:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on May 12, 2026 - 00:58 PDT

Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS May `12`, `2026` `19:00` - May `13`, `2026` `05:00` PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Tuesday, May 12, 2026 at 7:00 PM PT and to finish May 13, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on May 12, 2026 - 01:00 PDT

Scheduled Carrier Maintenance - Toll Free SMS United States and Canada May `13`, `2026` `19:00` - May `14`, `2026` `00:00` PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, May 13, 2026 at 7:00 PM PT and to finish May 14, 2026 by 12:00 AM PT. During the maintenance window, customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on May 11, 2026 - 10:31 PDT

Emergency Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS May `13`, `2026` `19:00`-`23:00` PDT

Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Wednesday, May 13, 2026 at 7:00 PM PT and to finish May 13, 2026 by 11:00 PM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on May 12, 2026 - 01:18 PDT

Past Incidents

May 12, 2026

Unresolved incidents: Carrier Partner Incident - Toll-Free SMS Delivery Failures, Emergency Carrier Maintenance - AT&T Short Code (Route 1) SMS.

May 11, 2026

Carrier Partner Incident - Vodafone Germany SMS Delivery Delays

Resolved - Monitoring for the issue impacting all sender types SMS services for Germany has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 11, 22:07 PDT

Monitoring - A fix has been implemented by carrier partner teams for the issue impacting all sender types SMS services for Germany.

At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
May 11, 20:17 PDT

Investigating - There is a carrier-partner incident currently impacting all sender types SMS services for Germany.

Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via all sender types with Vodafone.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 11, 19:15 PDT

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 & 2) SMS & MMS

Completed - The scheduled maintenance has been completed.
May 11, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 20:00 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 & 2) SMS and MMS services.

The maintenance is scheduled to begin Sunday, May 10, 2026 at 8:00 PM PT and to finish May 11, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 & 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 9, 07:56 PDT

May 10, 2026

May 9, 2026

No incidents reported.

May 8, 2026

Carrier Partner Incident - Small U.S. carriers (Route 1) SMS Latency

Resolved - Monitoring for the issue impacting all sender types (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 8, 13:30 PDT

Investigating - There is a carrier-partner incident currently impacting all sender types (route 1) SMS services.

Customers may experience minor latency impacting outbound (MT) SMS via all sender types (route 1)Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 8, 12:05 PDT

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 2) MMS

Completed - The scheduled maintenance has been completed.
May 8, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 2) MMS services.

The maintenance is scheduled to begin Thursday, May 7, 2026 at 9:00 PM PT and to finish May 8, 2026 by 6:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS via short code (route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 7, 06:33 PDT

Scheduled Carrier Partner Maintenance - All Sender Types SMS - United Kingdom, Germany, Italy, Hong Kong

Completed - The scheduled maintenance has been completed.
May 8, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 PDT

Scheduled - An all sender types carrier partner will be performing scheduled maintenance impacting all sender types SMS services for United Kingdom, Germany, Italy, and Hong Kong.

The maintenance is scheduled to begin Wednesday, May 6, 2026 at 7:00 PM PT and to finish May 6, 2026 by 10:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via all sender types for United Kingdom, Germany, Italy, and Hong Kong.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 4, 16:18 PDT

May 7, 2026

Emergency Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS

Completed - The scheduled maintenance has been completed.
May 7, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:00 PDT

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Thursday, May 7, 2026 at 8:00 PM PT and to finish May 7, 2026 by 10:00 PM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 4, 13:11 PDT

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS

Completed - The scheduled maintenance has been completed.
May 7, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 13:00 PDT

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Thursday, May 7, 2026 at 8:00 PM PT and to finish May 8, 2026 by 1:00 AM PT.

During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 4, 13:03 PDT

Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency

Resolved - Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 7, 16:55 PDT

Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 7, 11:11 PDT

Scheduled Carrier Maintenance - Toll Free- SMS-US & Canada

Completed - The scheduled maintenance has been completed.
May 7, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 20:00 PDT

Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for US and Canada

The maintenance is scheduled to begin Wednesday, May 6, 2026 at 8:00 PM PT and to finish May 7, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 3, 19:23 PDT

Scheduled Carrier Partner Maintenance - All Sender Types SMS - United Kingdom, Germany, Italy, Hong Kong

Completed - The scheduled maintenance has been completed.
May 7, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 PDT

May 6, 2026

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 & Route 2) SMS & MMS

Completed - The scheduled maintenance has been completed.
May 6, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 20:00 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.

The maintenance is scheduled to begin Tuesday, May 5, 2026 at 8:00 PM PT and to finish Wednesday, May 6, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 4, 20:32 PDT

Scheduled Carrier Partner Maintenance - All Sender Types MMS - United States, Canada, & Australia

Completed - The scheduled maintenance has been completed.
May 6, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 01:00 PDT

Scheduled - An all sender types carrier partner will be performing scheduled maintenance impacting all sender types MMS services for the United States, Canada, and Australia.

The maintenance is scheduled to begin Wednesday, May 6, 2026 at 1:00 AM PT and to finish May 6, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging via all sender types for the United States, Canada, and Australia.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 4, 13:12 PDT

May 5, 2026

Carrier Partner Incident - (Route 1) SMS Latency

Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience minor latency impacting inbound (MO) SMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 5, 12:06 PDT

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 and Route 2) SMS & MMS

Completed - The scheduled maintenance has been completed.
May 5, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.

The maintenance is scheduled to begin Monday, May 4, 2026 at 8:00 PM PT and to finish Tuesday, May 5, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 1, 15:55 PDT

May 4, 2026

Carrier Partner Incident - AT&T SMS Delay Mexico

Resolved - Monitoring for the issue impacting all sender types SMS services for Mexico has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 4, 19:13 PDT

Investigating - There is a carrier-partner incident currently impacting all sender types SMS services for Mexico.

Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via all sender types with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 4, 18:15 PDT

Mobile Carrier Incident - AT&T (Route 1) SMS Latency

Investigating - There is a carrier-side incident currently impacting all sender types (route 1) SMS services.

Customers may experience minor latency impacting outbound (MT) SMS via all sender types (route 1) with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 4, 10:02 PDT

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 and Route 2) SMS & MMS

Completed - The scheduled maintenance has been completed.
May 4, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 19:00 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.

The maintenance is scheduled to begin Sunday, May 3, 2026 at 7:00 PM PT and to finish Monday, May 4, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 1, 15:47 PDT

May 3, 2026

May 2, 2026

No incidents reported.

May 1, 2026

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 & Route 2) SMS & MMS

Completed - The scheduled maintenance has been completed.
May 1, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 19:00 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.

The maintenance is scheduled to begin Wednesday, April 30, 2026 at 7:00 PM PT and to finish May 01, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 29, 17:01 PDT

Apr 30, 2026

Scheduled Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS

Completed - The scheduled maintenance has been completed.
Apr 30, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 20:00 PDT

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Thursday, April 30, 2026 at 8:00 PM PT and to finish April 30, 2026 by 10:00 PM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 27, 11:58 PDT

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 and Route 2) SMS & MMS

Completed - The scheduled maintenance has been completed.
Apr 30, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 19:00 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS services.

The maintenance is scheduled to begin Wednesday, April 29, 2026 at 7:00 PM PT and to finish April 30, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 29, 16:27 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS - United States and Canada

Completed - The scheduled maintenance has been completed.
Apr 30, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:00 PDT

Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, April 29, 2026 at 8:00 PM PT and to finish April 30, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 19, 19:21 PDT

Apr 29, 2026

Carrier Partner Incident - Verizon Short Code (Route 1) SMS Latency

Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 29, 13:12 PDT

Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 29, 11:51 PDT

Emergency Carrier Maintenance - T-Mobile Short Code (Route 1 and Route 2) SMS

Completed - The scheduled maintenance has been completed.
Apr 29, 04:50 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 20:26 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS services.

The maintenance is scheduled to begin Tuesday, April 28, 2026 at 8:00 PM PT and to finish April 29, 2026 by 5:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 28, 20:25 PDT

Planned Carrier Partner Maintenance - Aerialink 10DLC SMS & MMS - Route 1&2

Completed - The scheduled maintenance has been completed.
Apr 29, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 20:00 PDT

Scheduled - A 10DLC carrier partner will be performing planned maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Tuesday, April 28, 2026 at 8:00 PM PT and to finish April 29, 2026 by 3:00 AM PT.During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS via 10DLC (route 1 & route 2) with subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 27, 19:03 PDT

Apr 28, 2026

Carrier Partner Incident - Short Code (Route 1) SMS Latency

Update - The carrier partner incident impacting short code (route 1) SMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting inbound (MO) SMS via short code (route 1).

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 28, 19:13 PDT

Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting inbound (MO) SMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 28, 16:27 PDT

Carrier Partner Incident - Short Code (Route 1) SMS Latency

Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting inbound (MO) SMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 28, 14:13 PDT

Scheduled Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS

Completed - The scheduled maintenance has been completed.
Apr 28, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 02:00 PDT

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Tuesday, April 28, 2026 at 2:00 AM PT and to finish April 28, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 27, 18:56 PDT

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS

Completed - The scheduled maintenance has been completed.
Apr 28, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 02:00 PDT

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, April 28, 2026 at 2:00 AM PT and to finish April 28, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 27, 19:01 PDT

Aerialink

About This Site

Scheduled Maintenance

Scheduled Carrier Maintenance - Vodafone Germany All Sender Types SMS May 12, 2026 16:00-21:00 PDT

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS May 12, 2026 19:00-23:00 PDT

Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS May 12, 2026 19:00 - May 13, 2026 05:00 PDT

Scheduled Carrier Maintenance - Toll Free SMS United States and Canada May 13, 2026 19:00 - May 14, 2026 00:00 PDT

Emergency Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS May 13, 2026 19:00-23:00 PDT

Past Incidents

Scheduled Carrier Maintenance - Vodafone Germany All Sender Types SMS May `12`, `2026` `16:00`-`21:00` PDT

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS May `12`, `2026` `19:00`-`23:00` PDT

Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS May `12`, `2026` `19:00` - May `13`, `2026` `05:00` PDT

Scheduled Carrier Maintenance - Toll Free SMS United States and Canada May `13`, `2026` `19:00` - May `14`, `2026` `00:00` PDT

Emergency Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS May `13`, `2026` `19:00`-`23:00` PDT