All Systems Operational

About This Site

Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API v5 - HTTPS Operational
Message Delivery Operational
RCS Services Operational
Platform Management Portal Operational
10DLC Registration Services Operational
10DLC Registration Portal Operational
Conversations (Engine and Portal) Operational
Messenger Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Carrier Partner Maintenance - SMS (Route 1)- UK5 Apr 13, 2026 21:00 - Apr 14, 2026 00:00 PDT

A carrier partner will be performing scheduled maintenance impacting SMS services for France, United Kingdom, Germany, Russia, Italy, Netherlands, French’s overseas territory, Ireland and Hong Kong

The maintenance is scheduled to begin Monday, April 13, 2026 at 9:00 PM PT and to finish April 14, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent non-delivery impacting inbound (MO) and outbound (MT) SMS messaging via all sender types (route 1) for UK5

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Apr 11, 2026 - 12:47 PDT

Scheduled Carrier Partner Maintenance - Aerialink - 10DLC Registration & Provisioning Apr 13, 2026 21:00 - Apr 14, 2026 05:00 PDT

A 10DLC partner will be performing scheduled maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin on Monday, April 13, 2026, 09:00 PM PT and to finish at April 14, 05:00AM PT.

During the maintenance window, customers may experience minor delay impacting registration & provisioning via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Apr 11, 2026 - 12:33 PDT

Scheduled Carrier Partner Maintenance - Short Code - SMS & MMS Apr 14, 2026 02:00-04:00 PDT

A short code carrier partner will be performing scheduled maintenance impacting short code (route 1 & route 2) SMS and MMS services.

The maintenance is scheduled to begin Tuesday, April 14, 2026 at 2:00 AM PT and to finish April 14, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) SMS and MMS messaging via short code (route 1 & route 2).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Apr 11, 2026 - 13:14 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS - United States and Canada Apr 15, 2026 20:00 - Apr 16, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, April 15, 2026 at 8:00 PM PT and to finish April 16, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Mar 19, 2026 - 19:07 PDT

Scheduled Carrier Maintenance - Verizon - All sender types (Route 1 & 2)- SMS & MMS Apr 20, 2026 21:00 - Apr 21, 2026 02:00 PDT

Verizon will be performing a scheduled maintenance impacting SMS & MMS services via all sender types (route 1&2) in US.

The maintenance is scheduled to begin Monday, April 20, 2026 at 9:00 PM PT and to finish April 21, 2026 by 2:00 AM PT

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS messaging via all sender types (route 1&2) with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Apr 11, 2026 - 12:29 PDT

Planned Carrier Partner Maintenance - Aerialink- 10DLC SMS & MMS - Route 1&2 Apr 21, 2026 20:00 - Apr 22, 2026 03:00 PDT

A 10DLC carrier partner will be performing planned maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Tuesday, April 21, 2026 at 8:00 PM PT and to finish April 22, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via Route 1 & 2 with 10DLC subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Apr 11, 2026 - 13:12 PDT

Scheduled Carrier Partner Maintenance - Verizon - SMS (Route 1) - US Apr 21, 2026 21:00 - Apr 22, 2026 02:00 PDT

Verizon will be performing a scheduled maintenance impacting SMS services via all sender types (route 1) in US.

The maintenance is scheduled to begin Tuesday, April 21, 2026 at 9:00 PM PT and to finish April 22, 2026 by 2:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via all sender types (route 1) with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Apr 11, 2026 - 12:05 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS - United States and Canada Apr 22, 2026 20:00 - Apr 23, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, April 22, 2026 at 8:00 PM PT and to finish April 23, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Mar 19, 2026 - 19:04 PDT

Scheduled Carrier Maintenance - Verizon Short Code and 10DLC (Route 1&2) - SMS & MMS Apr 22, 2026 21:00 - Apr 23, 2026 02:00 PDT

Verizon will be performing scheduled maintenance impacting short code and 10DLC - SMS and MMS services.

The maintenance is scheduled to begin Wednesday, April 22, 2026 at 9:00 PM PT and to finish April 23, 2026 by 2:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code and 10DLC via Route 1&2 with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Apr 11, 2026 - 11:53 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS - United States and Canada Apr 29, 2026 20:00 - Apr 30, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, April 29, 2026 at 8:00 PM PT and to finish April 30, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Mar 19, 2026 - 19:21 PDT
Apr 13, 2026
Carrier Partner Incident - AT&T 10Dlc SMS Latency
Resolved - Monitoring for the issue impacting 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 13, 14:50 PDT
Investigating - There is a carrier-partner incident currently impacting 10DLC SMS services.

Customers may experience minor latency impacting outbound (MT) SMS via 10DLC with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available."
Apr 13, 13:29 PDT
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 & 2) - SMS & MMS
Completed - The scheduled maintenance has been completed.
Apr 13, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting SMS and MMS services via short code and 10 DLC (route 1 & 2).

The maintenance is scheduled to begin Sunday, April 12, 2026 at 8:00 PM PT and to finish April 13, 2026 by 5:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code and 10 DLC (route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 11, 12:15 PDT
Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS
Completed - The scheduled maintenance has been completed.
Apr 13, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Sunday, April 12, 2026 at 9:00 PM PT and to finish April 13, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 03:38 PDT
Apr 12, 2026
Apr 11, 2026
Carrier Partner Incident - SMS Delay - Colombia - Tigo
Resolved - The issue impacting SMS services for Colombia - Tigo has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 11, 12:43 PDT
Investigating - There is a carrier-partner incident currently impacting SMS services in Colombia - Tigo.

Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and delivery receipts.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 11, 11:43 PDT
Apr 10, 2026
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 & 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Apr 10, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 20:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 9, 16:11 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 2) SMS and MMS services.

The maintenance is scheduled to begin Thursday, April 9, 2026 at 8:00 PM PT and to finish April 10, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 & 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 9, 05:00 PDT
Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS
Completed - The scheduled maintenance has been completed.
Apr 10, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Thursday, April 9, 2026 at 9:00 PM PT and to finish April 10, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 03:15 PDT
Apr 9, 2026
Carrier Partner Incident - AT&T- SMS (Route 2) - Mexico
Resolved - The issue impacting SMS services for Mexico has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 9, 16:57 PDT
Investigating - There is a carrier-partner incident currently impacting all sender types SMS services(route 2) for Mexico.

Customers may experience intermittent delayed outbound (MT) and inbound (MO) SMS, missing/late delivery receipts via all sender types with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Apr 9, 16:31 PDT
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Apr 9, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:01 PDT
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Wednesday, April 8, 2026 at 8:00 PM PT and to finish Thursday, April 9, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 8, 07:22 PDT
Scheduled Carrier Maintenance - Verizon & US Cellular Corp - All sender types SMS
Completed - The scheduled maintenance has been completed.
Apr 9, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 21:00 PDT
Scheduled - Verizon and US Cellular Corp will be performing scheduled maintenance impacting all sender types SMS services via Route 1 & 2.

The maintenance is scheduled to begin Wednesday, April 8, 2026 at 9:00 PM PT and to finish April 9, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via Route 1 & 2 -all sender types with Verizon and US Cellular Corp subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 6, 12:14 PDT
Scheduled Carrier Maintenance - SMS (Route 1) - US Cellular
Completed - The scheduled maintenance has been completed.
Apr 9, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 PDT
Scheduled - US Cellular will be performing scheduled maintenance impacting SMS services.

The maintenance is scheduled to begin Wednesday, April 8, 2026 at 10:00 PM PT and to finish April 9, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via route 1 with US Cellular subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 8, 16:19 PDT
Scheduled Carrier Maintenance - T-Mobile 10DLC and Short Code SMS & MMS
Completed - The scheduled maintenance has been completed.
Apr 9, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 19:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting 10DLC and Short Code SMS and MMS services.

The maintenance is scheduled to begin Wednesday, April 8, 2026 at 7:00 PM PT and to finish April 9, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via 10DLC and Short Code with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 8, 05:26 PDT
Scheduled Carrier Partner Maintenance -Toll Free SMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Apr 9, 00:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:00 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, April 8, 2026 at 8:00 PM PT and to finish April 9, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 19, 19:10 PDT
Apr 8, 2026
Email2SMS – Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 06:00 PDT
Scheduled - We will be performing scheduled maintenance to deploy a backend update for Email2SMS.

No customer impact is expected during this time. This maintenance window is precautionary, and all messaging services including MT, MO, and DLR traffic are expected to operate normally.
Apr 7, 10:26 PDT
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Apr 8, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 19:00 PDT
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Tuesday, April 7, 2026 at 7:00 PM PT and to finish April 8, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 7, 13:30 PDT
Carrier Partner Incident - AT&T SMS (route 2) Delivery Receipt Delays - Mexico
Resolved - This incident has been resolved.
Apr 8, 04:38 PDT
Investigating - There is a carrier-partner incident currently impacting all sender types SMS services(route 2) for Mexico.

Customers may experience intermittent delivery receipt delays impacting inbound (MO) and outbound (MT) SMS via all sender types with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 8, 02:08 PDT
Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS & MMS
Completed - The scheduled maintenance has been completed.
Apr 8, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Tuesday, April 7, 2026 at 8:00 PM PT and to finish April 8, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 03:36 PDT
Scheduled Carrier Maintenance - Verizon Toll Free SMS
Completed - The scheduled maintenance has been completed.
Apr 8, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:01 PDT
Scheduled - Verizon will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, April 7, 2026 at 8:00 PM PT and to finish April 8, 2026 by 1:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via toll-free with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 6, 23:01 PDT
Apr 7, 2026
Scheduled Carrier Maintenance - T-Mobile (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Apr 7, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 19:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code SMS services.

The maintenance is scheduled to begin Monday, April 6, 2026 at 7:00 PM PT and is expected to finish Tuesday, April 7, 2026 by 5:00 AM PT. During this maintenance window, customers may experience minor latency impacting inbound (MO) and outbound (MT) SMS via short code with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 2, 21:06 PDT
Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS
Completed - The scheduled maintenance has been completed.
Apr 7, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Monday, April 6, 2026 at 9:00 PM PT and to finish April 7, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent connections impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 03:26 PDT
Apr 6, 2026
Scheduled Carrier Maintenance - T-Mobile Short Code, 10DLC - SMS & MMS(Route 1 & 2)
Completed - The scheduled maintenance has been completed.
Apr 6, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 18:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 5, 11:45 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code,10 DLC - SMS and MMS services.

The maintenance is scheduled to begin Sunday, April 5, 2026 at 6:00 PM PT and to finish April 6, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via Route 1 and Route 2 all sender types with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 5, 11:33 PDT
Scheduled Carrier Partner Maintenance - AT&T Aerialink 10DLC Registration & Provisioning
Completed - The scheduled maintenance has been completed.
Apr 6, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 00:30 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting AT&T 10DLC registration & provisioning services.

The maintenance is scheduled to begin Monday, April 6, 2026 at 12:30 AM PT and to finish April 6, 2026 by 4:30 AM PT. During the maintenance window, customers may experience intermittent delay impacting AT&T registration & provisioning messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 5, 11:48 PDT
Apr 5, 2026
Apr 4, 2026

No incidents reported.

Apr 3, 2026
Carrier Partner Incident - SMS Latency - Globe Telecom - Philippines
Resolved - The issue impacting inbound (MO) and outbound (MT) SMS and missing/late delivery receipts via all sender types with Globe Telecom has concluded, and the Vendor partner has confirmed that previously impacted services have been restored to pre-incident health. Message delivery is now operating normally.

This issue is considered resolved at this time. If you observe any continued delays or new issues, please contact the Convey Help Desk for further assistance.
Apr 3, 18:09 PDT
Update - We are continuing to investigate the carrier-partner incident currently impacting all sender types SMS services.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and missing/late delivery receipts via all sender types with Globe Telecom.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 3, 16:43 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink all sender types (route 2) SMS services.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and missing/late delivery receipts via all sender types (route 2) with Globe Telecom.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 3, 14:27 PDT
Vendor Incident - Small U.S. carriers SMS Delay (Route 1)
Resolved - The issue impacting SMS services (Route 1) for Small U.S. carriers has concluded, and the carrier partner has confirmed that previously impacted services have been restored to pre-incident health. Message delivery is now operating normally.

This issue is considered resolved at this time. If you observe any continued delays or new issues, please contact the Convey Help Desk for further assistance.
Apr 3, 12:06 PDT
Investigating - There is a carrier-partner incident currently impacting SMS services (Route 1) for US region. Customers may experience intermittent delay impacting outbound (MT) SMS via Small U.S. carriers. The cause of this issue is under investigation at this time. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 3, 11:48 PDT
Scheduled Carrier Maintenance - Verizon Short Code (Route 2) & Toll Free SMS
Completed - The scheduled maintenance has been completed.
Apr 3, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 01:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 27, 03:28 PDT
Scheduled - Verizon will be performing scheduled maintenance impacting short code (route 2) and toll-Free SMS services.

The maintenance is scheduled to begin Friday, April 3, 2026 at 1:00 AM PT and to finish April 3, 2026 by 7:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via short code (route 2) and toll-free with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 01:17 PDT
Apr 2, 2026
Carrier Partner Incident - MMS DLR Latency - US
Resolved - Monitoring for the issue impacting Aerialink all sender types MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

NOTE: This issue was known to affect the availability and/or timing of SMS and MMS DLR (delivery receipts) only with no impact to SMS or MMS messaging at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 2, 13:16 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink all sender types MMS services.

NOTE: This issue affects the availability and/or timing of MMS DLR (delivery receipts) only with no impact to SMS or MMS messaging at this time.

Customers may experience latency impacting MMS DLR (delivery receipts) via all sender types .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 2, 12:39 PDT
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Apr 2, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 05:30 PDT
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance originally scheduled to begin on Thursday, April 2, 2026 at 7:00 PM PT has been extended and is now expected to finish by April 2, 2026 at 7:00 AM PT. During the maintenance window, customers may experience intermittent latency affecting SMS delivery via short code (Route 1) to T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 2, 05:29 PDT
Scheduled Carrier Maintenance - T-Mobile Toll Free - SMS
Completed - The scheduled maintenance has been completed.
Apr 2, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 19:00 PDT
Scheduled - T- Mobile will be performing scheduled maintenance impacting Toll free SMS services. The maintenance is scheduled to begin Monday, April 1, 2026 at 7:00 PM PT and to finish April 2, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS / delivery via Toll Free with T-Mobile subscribers. Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 1, 13:20 PDT
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Apr 2, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 19:00 PDT
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Wednesday, April 1, 2026 at 7:00 PM PT and to finish April 2, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 1, 07:08 PDT
Scheduled Carrier Maintenance - T-Mobile - Short Code and 10DLC SMS
Completed - The scheduled maintenance has been completed.
Apr 2, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 18:00 PDT
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 2) SMS services.

The maintenance is scheduled to begin Wednesday, April 1, 2026 at 6:00 PM PT and to finish April 2, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience latency impacting inbound (MO) and outbound (MT) SMS via short code and 10DLC (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 1, 12:53 PDT
Scheduled Carrier Partner Maintenance - Short Code MMS - United States, Canada, and Australia
Completed - The scheduled maintenance has been completed.
Apr 2, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 01:00 PDT
Scheduled - A short code carrier partner will be performing scheduled maintenance impacting short code (route 2) MMS services for United States, Canada, and Australia.

The maintenance is scheduled to begin Thursday, April 2, 2026 at 1:00 AM PT and to finish April 2, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via short code (route 2) for United States, Canada, and Australia.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 26, 00:34 PDT
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS & Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Apr 2, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:00 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Wednesday, April 1, 2026 at 9:00 PM PT and to finish April 2, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) and toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 03:20 PDT
Scheduled Carrier Partner Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Apr 2, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 20:00 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Wednesday, April 1, 2026 at 8:00 PM PT and to finish April 2, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 19, 18:59 PDT
Apr 1, 2026
Scheduled Carrier Maintenance - Singapore - MobileOne All Sender Types SMS
Completed - The scheduled maintenance has been completed.
Apr 1, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 11:00 PDT
Scheduled - MobileOne carrier will be performing scheduled maintenance impacting all sender types SMS services for Singapore.

The maintenance is scheduled to begin Wednesday, April 1, 2026 at 11:00 AM PT and to finish April 1, 2026 by 2:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via all sender types with Singapore - MobileOne subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 31, 03:27 PDT
Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS
Completed - The scheduled maintenance has been completed.
Apr 1, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 22:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Tuesday, March 31, 2026 at 10:00 PM PT and to finish April 1, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 03:15 PDT
Scheduled Carrier Maintenance - Verizon Toll Free SMS
Completed - The scheduled maintenance has been completed.
Apr 1, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 21:00 PDT
Scheduled - Verizon will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, March 31, 2026 at 9:00 PM PT and to finish April 1, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 03:13 PDT
Mar 31, 2026
Vendor Incident - SMS Gateway Outage – US
Resolved - The issue impacting Aerialink SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Mar 31, 09:29 PDT
Investigating - There is a SMS Gateway provider incident currently impacting Aerialink SMS services.

Customers may experience latency impacting SMS outgoing(MT) ,incoming(MO) & DLRs.

The cause of this issue is under investigation at this time.

We are working with our gateway provider to restore the services. We will keep you posted on the progress.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Mar 31, 08:33 PDT
Scheduled Carrier Maintenance - T-Mobile Short Code SMS & MMS
Completed - The scheduled maintenance has been completed.
Mar 31, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 19:00 PDT
Update - The previously shared maintenance window had an incorrect start time.

The maintenance is scheduled to begin at 7:00 PM PT on March 30, 2026 (not 7:00 AM PT) and is expected to complete by 5:00 AM PT on March 31, 2026.

We apologize for any confusion caused. All other details regarding the maintenance and potential impact remain unchanged.
Mar 30, 06:41 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 & route 2) SMS and MMS services.

The maintenance is scheduled to begin Monday, March 30, 2026 at 7:00 PM PT and to finish March 31, 2026 by 5:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 & route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 30, 05:15 PDT
Scheduled Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS- US region
Completed - The scheduled maintenance has been completed.
Mar 31, 04:01 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 31, 03:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 02:01 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services- US region.

The maintenance is scheduled to begin Tuesday, March 31, 2026 at 2:00 AM PT and to finish March 31, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 30, 17:52 PDT
Scheduled Carrier Partner Maintenance - Short Code SMS & MMS
Completed - The scheduled maintenance has been completed.
Mar 31, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 02:00 PDT
Scheduled - A short code carrier partner will be performing scheduled maintenance impacting short code (route 1 & route 2) SMS and MMS services.

The maintenance is scheduled to begin Tuesday, March 31, 2026 at 2:00 AM PT and to finish March 31, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) SMS and MMS messaging via short code (route 1 & route 2).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 25, 23:13 PDT
Carrier Partner Incident - AT&T SMS Delivery Receipt Delays - Mexico
Resolved - The issue impacting all sender types SMS services for Mexico has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Mar 31, 03:17 PDT
Investigating - There is a carrier-partner incident currently impacting all sender types SMS services for Mexico.

Customers may experience intermittent delivery receipt delays impacting inbound (MO) and outbound (MT) SMS via all sender types with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Mar 31, 01:41 PDT
Scheduled Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Mar 31, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 21:00 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Monday, March 30, 2026 at 9:00 PM PT and to finish March 31, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 26, 01:10 PDT
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Mar 31, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 21:00 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Monday, March 30, 2026 at 09:00 PM PT and to finish March 31, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 03:06 PDT
Carrier Partner Incident - AT&T SMS Delivery Receipt Delays - Mexico
Resolved - Monitoring for the issue impacting all sender types SMS services for Mexico has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Mar 31, 00:09 PDT
Investigating - There is a carrier-partner incident currently impacting all sender types SMS services for Mexico.

Customers may experience intermittent delivery receipt delays impacting inbound (MO) and outbound (MT) SMS via all sender types with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Mar 30, 23:52 PDT
Mar 30, 2026
Scheduled Carrier Maintenance - 3 - Ireland All Sender Types SMS
Completed - The scheduled maintenance has been completed.
Mar 30, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 14:00 PDT
Scheduled - 3 - Ireland carrier will be performing scheduled maintenance impacting all sender types SMS services for Ireland.

The maintenance is scheduled to begin Monday, March 30, 2026 at 2:00 PM PT and to finish March 30, 2026 by 11:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via all sender types with 3 - Ireland subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 03:07 PDT
Scheduled Carrier Maintenance - SMS Singapore - MobileOne
Completed - The scheduled maintenance has been completed.
Mar 30, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 11:00 PDT
Scheduled - Our carrier partner will be performing scheduled maintenance impacting SMS services for Singapore.

The maintenance is scheduled to begin Monday, March 30, 2026 at 11:00 AM PT and to finish March 30, 2026 by 2:00 PM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS subscribers via Mobileone .

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions
Mar 30, 07:34 PDT
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Mar 30, 05:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 20:14 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 2) SMS and MMS services.

The maintenance is scheduled to begin Sunday, March 29, 2026 at 8:00 PM PT and to finish March 30, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 29, 20:13 PDT
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Mar 30, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 20:00 PDT
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Sunday, March 29, 2026 at 8:00 PM PT and to finish March 30, 2026 by 5:00 AM PT. During the maintenance window, customers may experience minor latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 29, 19:58 PDT
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