Carrier Partner Incident - Short Code (Route 1) SMS Latency
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Oct 20, 2026 - 14:20 PDT

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Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API v5 - HTTPS Operational
Message Delivery Degraded Performance
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Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 & Route 2) SMS & MMS Oct 20, 2026 20:00 - Oct 21, 2026 04:00 PDT

T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.

The maintenance is scheduled to begin Tuesday, October 20, 2026 at 8:00 PM PT and to finish October 21, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Oct 19, 2026 - 18:03 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Oct 21, 2026 20:00 - Oct 22, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, October 21, 2026 at 8:00 PM PT and to finish October 22, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 04, 2026 - 01:08 PDT

Scheduled Vendor Partner Maintenance - RCS US Oct 21, 2026 20:00-23:00 PDT

A vendor partner will be performing scheduled maintenance impacting RCS services for United States.

The maintenance is scheduled to begin Wednesday, October 21, 2026 at 10:00 PM PT and to finish October 22, 2026 by 1:00 AM PT. During the maintenance window, customers may experience intermittent connectivity interruptions when using RCS services.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 25, 2026 - 21:42 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, October 28, 2026 at 8:00 PM PT and to finish October 29, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 04, 2026 - 00:54 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS Nov 9, 2026 21:00 - Nov 10, 2026 03:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Monday, November 9, 2026 at 9:00 PM PT and to finish November 10, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Oct 02, 2026 - 13:50 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS Nov 11, 2026 21:00 - Nov 12, 2026 03:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, November 11, 2026 at 9:00 PM PT and to finish November 12, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Oct 02, 2026 - 15:51 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS Nov 16, 2026 21:00 - Nov 17, 2026 03:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Monday, November 16, 2026 at 9:00 PM PT and to finish November 17, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Oct 02, 2026 - 17:15 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS Nov 18, 2026 21:00 - Nov 19, 2026 03:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, November 18, 2026 at 9:00 PM PT and to finish November 19, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Oct 02, 2026 - 16:42 PDT

Oct 20, 2026

Scheduled Carrier Partner Maintenance - Short Code SMS & MMS
Completed - The scheduled maintenance has been completed.
Oct 20, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:01 PDT
Scheduled - A short code carrier partner will be performing scheduled maintenance impacting short code (route 1 & route 2) SMS and MMS services.

The maintenance is scheduled to begin Thursday, October 20, 2026, at 2:00 AM PT and to finish October 20, 2026, by 4:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via short code (route 1 & route 2).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 15, 05:45 PDT
Scheduled Carrier Maintenance - Small U.S. carriers - Short code & Toll Free - SMS & MMS
Completed - The scheduled maintenance has been completed.
Oct 20, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:00 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code and toll-free SMS and MMS services.

The maintenance is scheduled to begin Tuesday, October 20, 2026 at 2:00 AM PT and to finish October 20, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code and toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 8, 18:20 PDT
Scheduled Carrier Maintenance - SMS (Route 1) - Americas - Canada
Completed - The scheduled maintenance has been completed.
Oct 20, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:30 PDT
Scheduled - Our carrier partner will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Monday, Oct 19, 2026 at 8:30 PM PT and to finish Oct 20, 2026 by 2:30 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 18, 00:43 PDT

Oct 19, 2026

Emergency Carrier Maintenance - T-Mobile - Short Code (Route 1&2) - SMS & MMS
Completed - The scheduled maintenance has been completed.
Oct 19, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 21:00 PDT
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1&2) SMS and MMS services.

The maintenance is scheduled to begin Sunday, October 18, 2026 at 9:00 PM PT and finish Monday, October 19, 2026 by 5:00 AM PT.

During the maintenance window, customers may experience latency impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 18, 00:23 PDT

Oct 18, 2026

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Scheduled Carrier Partner Maintenance - 10DLC SMS
Completed - The scheduled maintenance has been completed.
Oct 15, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, October 14, 2026 at 9:00 PM PT and to finish October 15, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 5, 19:09 PDT
Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Oct 15, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:00 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, October 14, 2026 at 8:00 PM PT and to finish October 15, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 4, 00:40 PDT

Oct 14, 2026

Scheduled Vendor Partner Maintenance - RCS US
Completed - The scheduled maintenance has been completed.
Oct 14, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:00 PDT
Scheduled - A vendor partner will be performing scheduled maintenance impacting RCS services for United States.

The maintenance is scheduled to begin Wednesday, October 14, 2026 at 10:00 PM PT and to finish October 15, 2026 by 1:00 AM PT. During the maintenance window, customers may experience intermittent connectivity interruptions when using RCS services.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 25, 21:44 PDT
Scheduled Carrier Partner Maintenance - 10DLC SMS & MMS
Completed - The scheduled maintenance has been completed.
Oct 14, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Tuesday, October 13, 2026 at 8:00 PM PT and to finish October 14, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 23, 22:45 PDT
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Oct 14, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:30 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, October 13, 2026 at 8:30 PM PT and to finish October 14, 2026 by 12:30 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 8, 18:24 PDT
Scheduled Carrier Maintenance - Small U.S. carriers - Short Code & Toll Free (Route 1) - SMS
Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code & Toll Free (route 1) SMS services.

The maintenance is scheduled to begin Tuesday, October 13, 2026, at 8:00 PM PT and to finish on October 14, 2026, by 12:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code & Toll Free (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 11, 20:54 PDT

Oct 13, 2026

Scheduled Carrier Partner Maintenance - 10DLC - SMS& MMS
Completed - The scheduled maintenance has been completed.
Oct 13, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 19, 10:14 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Monday, October 12, 2026 at 8:00 PM PT and to finish October 13, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 5, 19:31 PDT

Oct 12, 2026

Unplanned Carrier Partner Maintenance - 10DLC Registration & Provisioning
Completed - The scheduled maintenance has been completed.
Oct 12, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:00 PDT
Scheduled - A 10DLC carrier partner will be performing unplanned maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Sunday, October 11, 2026 at 10:00 PM PDT and to finish Monday, October 12, 2026 by 5:00 AM PDT.

During the maintenance window, customers may experience delays in campaign and TN provisioning via 10DLC.
Oct 7, 04:48 PDT

Oct 11, 2026

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Scheduled Carrier Maintenance - Puerto Rico - Liberty SMS
Completed - The scheduled maintenance has been completed.
Oct 8, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 19:45 PDT
Scheduled - Puerto Rico - Liberty will be performing scheduled maintenance impacting SMS services for Puerto Rico.

The maintenance is scheduled to begin Thursday, October 8, 2026 at 7:45 PM PDT and to finish October 8, 2026 by 11:30 PM PDT. During the maintenance window, customers may experience intermittent delay impacting outbound (MT) SMS with Puerto Rico - Liberty subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.

The source notice doesn't mention toll-free, so I left "via toll-free" out. If this maintenance applies only to toll-free traffic, add it back after "SMS" in both the title and the impact sentence.
Oct 8, 02:11 PDT
Scheduled Carrier Partner Maintenance - 10DLC SMS
Completed - The scheduled maintenance has been completed.
Oct 8, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:01 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, October 7, 2026 at 8:00 PM PT and to finish October 8, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 6, 01:56 PDT
Scheduled Carrier Partner Maintenance - 10DLC SMS
Completed - The scheduled maintenance has been completed.
Oct 8, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, October 7, 2026 at 9:00 PM PT and to finish October 8, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 5, 20:11 PDT
Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Oct 8, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:00 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, October 7, 2026 at 8:00 PM PT and to finish October 8, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 4, 00:26 PDT

Oct 7, 2026

Aerialink Incident - MMS Outbound Messages Missing Attachments
Resolved - Monitoring for the issue impacting Aerialink MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Oct 7, 19:07 PDT
Monitoring - A fix has been implemented by Convey Engineering team for the issue impacting Aerialink MMS services.

At this time, Convey teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Oct 7, 17:18 PDT
Investigating - There is currently an incident impacting Aerialink MMS services. Customers may experience outbound MMS messages being delivered without the associated attachments for all the carriers.

Convey Engineering is actively investigating the issue and working to identify the root cause. We will keep you posted on updates and progress as we continue our investigation and work towards a resolution.

Please contact the Convey Help Desk with any questions. We will provide additional updates as more information becomes available.
Oct 7, 15:55 PDT
Carrier Partner Incident - AT&T Short Code (Route 2) SMS Delay
Resolved - Monitoring for the issue impacting short code (route 2) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Oct 7, 15:21 PDT
Monitoring - A fix has been implemented by carrier partner teams for the issue impacting short code (route 2) SMS services.

At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Oct 7, 13:35 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 2) SMS services.

Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via short code (route 2) with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Oct 7, 10:50 PDT
Carrier Partner Incident - 10DLC SMS Queuing
Resolved - The carrier partner incident impacting 10DLC SMS services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk
Oct 7, 03:35 PDT
Update - Our carrier partner teams continuing to investigate the issue.

There is a carrier-partner incident currently impacting 10DLC SMS services.

Customers may experience message queuing impacting inbound (MO) and outbound (MT) SMS via 10DLC.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Oct 7, 01:20 PDT
Update - Our carrier partner teams continuing to investigate the issue.

There is a carrier-partner incident currently impacting 10DLC SMS services.

Customers may experience message queuing impacting inbound (MO) and outbound (MT) SMS via 10DLC.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Oct 6, 18:50 PDT
Investigating - There is a carrier-partner incident currently impacting 10DLC SMS services.

Customers may experience message queuing impacting inbound (MO) and outbound (MT) SMS via 10DLC.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Oct 6, 09:08 PDT
Carrier Partner Incident - AT&T - Route 1&2 - SMS & MMS - Latency
Resolved - The Carrier-Partner incident impacting (route 1&2) SMS and MMS services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk
Oct 7, 03:30 PDT
Update - Our carrier partner teams continuing to investigate the issue.

There is a carrier-partner incident currently impacting (route 1&2) SMS and MMS services.

Customers may experience intermittent latency impacting inbound(MO), outbound (MT) SMS and MMS and missing/delayed delivery receipts via all sender types (route 1&2) with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Oct 7, 01:22 PDT
Investigating - There is a carrier-partner incident currently impacting (route 1&2) SMS and MMS services.

Customers may experience intermittent latency impacting inbound(MO), outbound (MT) SMS and MMS and missing/delayed delivery receipts via all sender types (route 1&2) with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Oct 6, 23:19 PDT

Oct 6, 2026

Aerialink Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 6, 21:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 19:00 PDT
Scheduled - We will be conducting emergency maintenance impacting Aerialink services.

The maintenance is scheduled to begin Tuesday, October 6, 2026, at 7:00 PM PT and end on October 6, 2026, by 9:30 PM PT. During the maintenance window, we do not expect any downtime.

Please see the complete list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 6, 15:30 PDT
Aerialink Incident - SMS and MMS via the HTTP V4 API (504 error)
Resolved - The issue affecting the APIX API Gateway and causing elevated 504 errors when sending SMS and MMS via the HTTP V4 API has been resolved.

The service is now operational, and message traffic is processing normally. We will continue to monitor the service to ensure stability.
Oct 6, 13:39 PDT
Investigating - Currently, the APIX API Gateway, used to send SMS and MMS via the HTTP V4 API, is experiencing a high volume of 504 errors. If you encounter a 5xx error, please retry the message. Our team is actively investigating the issue.
Oct 6, 13:01 PDT
Scheduled Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Oct 6, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 02:00 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Tuesday, October 6, 2026 at 2:00 AM PT and to finish October 6, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 6, 01:34 PDT
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Oct 6, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 02:00 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, October 6, 2026 at 2:00 AM PT and to finish October 6, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 25, 23:47 PDT
Scheduled Carrier Partner Maintenance - 10DLC SMS
Completed - The scheduled maintenance has been completed.
Oct 6, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Monday, October 5, 2026 at 9:00 PM PT and to finish October 6, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 5, 19:51 PDT
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