All Systems Operational

About This Site

Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API v5 - HTTPS Operational
Message Delivery Operational
RCS Services Operational
Platform Management Portal Operational
10DLC Registration Services Operational
10DLC Registration Portal Operational
Conversations (Engine and Portal) Operational
Messenger Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Carrier Partner Maintenance - 10DLC MMS Aug 9, 2026 21:00 - Aug 10, 2026 03:00 PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC MMS services.

The maintenance is scheduled to begin Sunday, August 9, 2026 at 9:00 PM PT and to finish August 10, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 03, 2026 - 01:14 PDT

Scheduled Carrier Partner Maintenance - All Sender Types MMS - United States, Canada, & Australia Aug 13, 2026 01:00-03:30 PDT

An all sender types carrier partner will be performing scheduled maintenance impacting all sender types MMS services for United States, Canada, & Australia.

The maintenance is scheduled to begin Thursday, August 13, 2026 at 1:00 AM PT and to finish August 13, 2026 by 3:30 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via all sender types for United States, Canada, & Australia.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 05, 2026 - 06:51 PDT

Scheduled Carrier Partner Maintenance - 10DLC - SMS Aug 17, 2026 21:00 - Aug 18, 2026 03:00 PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Monday, August 17, 2026, at 9:00 PM PT and to finish August 18, 2026, by 3:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 07, 2026 - 16:51 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS Aug 19, 2026 21:00 - Aug 20, 2026 03:00 PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, August 19, 2026 at 9:00 PM PT and to finish August 20, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 03, 2026 - 21:33 PDT

Scheduled Carrier Partner Maintenance - All Sender Types MMS - United States, Canada, & Australia Aug 27, 2026 01:00-03:30 PDT

An all sender types carrier partner will be performing scheduled maintenance impacting all sender types MMS services for United States, Canada, & Australia.

The maintenance is scheduled to begin Thursday, August 27, 2026 at 1:00 AM PT and to finish August 27, 2026 by 3:30 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via all sender types for United States, Canada, & Australia.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 05, 2026 - 06:47 PDT

Aug 7, 2026

Carrier Partner Incident - Short Code (Route 1) - SMS Latency
Resolved - The issue impacting SMS services with Small US Carrier, Verizon and T-Mobile subscribers has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Aug 7, 10:20 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) with Small US Carrier, Verizon and T-Mobile subscribers

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 7, 09:55 PDT
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1 & Route 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Aug 7, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 19:30 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.

The maintenance is scheduled to begin Thursday, August 6, 2026 at 7:30 PM PT and to finish August 7, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 5, 02:22 PDT

Aug 6, 2026

Emergency Carrier Maintenance - T-Mobile Short Code (Route 1 & Route 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Aug 6, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 19:30 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.

The maintenance is scheduled to begin Wednesday, August 5, 2026 at 7:30 PM PT and to finish August 6, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 5, 02:37 PDT
Scheduled Carrier Partner Maintenance - 10DLC MMS
Completed - The scheduled maintenance has been completed.
Aug 6, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC MMS services.

The maintenance is scheduled to begin Wednesday, August 5, 2026 at 9:00 PM PT and to finish August 6, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 3, 01:03 PDT

Aug 5, 2026

Scheduled Carrier Partner Maintenance - 10DLC Registration & Provisioning
Completed - The scheduled maintenance has been completed.
Aug 5, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 22:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Tuesday, August 4, 2026 at 10:00 PM PT and to finish August 5, 2026 by 5:00 AM PT. During the maintenance window, customers may experience delay in registration & provisioning via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 21, 06:47 PDT
Scheduled Carrier Partner Maintenance - 10DLC MMS
Completed - The scheduled maintenance has been completed.
Aug 5, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC MMS services.

The maintenance is scheduled to begin Tuesday, August 4, 2026 at 9:00 PM PT and to finish August 5, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 3, 01:02 PDT

Aug 4, 2026

Emergency Carrier Maintenance - T-Mobile Short Code (Route 1 and Route 2) SMS
Completed - The scheduled maintenance has been completed.
Aug 4, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 20:00 PDT
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1 and route 2) SMS services.

The maintenance is scheduled to begin Monday, August 3, 2026, at 8:00 PM PT and to finish Tuesday, August 4, 2026, by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 2, 04:56 PDT
Scheduled Carrier Partner Maintenance - Aerialink - 10DLC - SMS
Completed - The scheduled maintenance has been completed.
Aug 4, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Monday, August 3, 2026 at 9:00 PM PT and to finish August 4, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 18, 19:00 PDT

Aug 3, 2026

Unplanned Carrier Partner Maintenance - Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Aug 3, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:42 PDT
Scheduled - A short code carrier partner will be performing unplanned maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Monday, August 3, 2026 at 9:00 PM PT and to finish August 3, 2026 by 11:00 PM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) SMS messaging via short code (route 1).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 3, 21:41 PDT
Carrier Partner Incident - SMS latency (Route 2) - O2 Germany
Resolved - Monitoring for the issue impacting (route 2) SMS services for O2 Germany has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Aug 3, 21:26 PDT
Update - The carrier partner incident impacting SMS services for O2 Germany is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting inbound (MO), outbound (MT) SMS and delayed or missing delivery receipts with O2 Germany subscribers (Route 2).

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 3, 20:48 PDT
Investigating - There is a carrier-partner incident currently impacting SMS services for O2 Germany.

Customers may experience intermittent latency impacting inbound (MO), outbound (MT) SMS and delayed or missing delivery receipts with O2 Germany subscribers (Route 2).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 3, 17:40 PDT
Carrier Partner Incident - Toll-Free - SMS Delivery - Latency - Bell Canada
Resolved - Monitoring for the issue impacting toll-free SMS services for Canada has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Aug 3, 18:12 PDT
Update - The cause of the issue has been identified.

Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free to Bell Canada subscribers.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 3, 15:54 PDT
Identified - The cause of the issue has been identified.

Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free to Bell Canada subscribers.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 3, 13:53 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink toll-free SMS services.

Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free to Bell Canada subscribers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Aug 3, 13:35 PDT

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Carrier Partner Incident - Short Code (Route 1) - MMS - Latency
Resolved - The issue impacting MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Jul 31, 07:04 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink short code (route 1) MMS services.

Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jul 31, 06:13 PDT
Scheduled Carrier Partner Maintenance - Aerialink - 10DLC - SMS
Completed - The scheduled maintenance has been completed.
Jul 31, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Thursday, Jul 30, 2026 at 9:00 PM PT and to finish Jul 31, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 20, 23:17 PDT
Scheduled Carrier Partner Maintenance - 10DLC SMS & MMS
Completed - The scheduled maintenance has been completed.
Jul 31, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Thursday, July 30, 2026 at 8:00 PM PT and to finish July 31, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 23, 05:05 PDT

Jul 30, 2026

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Jul 30, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 20:00 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, July 29, 2026 at 8:00 PM PT and to finish July 30, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jun 21, 17:25 PDT

Jul 29, 2026

Scheduled Carrier Partner Maintenance - AT&T Short Code MMS
Completed - The scheduled maintenance has been completed.
Jul 29, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:00 PDT
Update - A short code carrier partner will be performing scheduled maintenance impacting AT&T short code (route 2) MMS services.

The maintenance is scheduled to begin Wednesday, July 29, 2026 at 9:00 PM PT and to finish July 29, 2026 by 11:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting AT&T inbound (MO) and outbound (MT) MMS messaging via short code (route 2).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 14, 11:33 PDT
Scheduled - A short code carrier partner will be performing scheduled maintenance impacting AT&T short code (route 2) MMS services.

The maintenance is scheduled to begin Monday, July 20, 2026 at 9:00 PM PT and to finish July 20, 2026 by 11:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting AT&T inbound (MO) and outbound (MT) MMS messaging via short code (route 2).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 9, 11:53 PDT
Carrier Partner Incident - Short Code (Route 1) - MMS Delivery Receipt - Latency
Resolved - Carrier confirmed that this issue has been resolved, DLR's functionality back to normal for MMS
Jul 29, 13:43 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink short code (route 1) MMS services.

Customers may experience intermittent MMS delivery receipt latency via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jul 29, 12:00 PDT
Carrier Partner Incident - SMS & MMS - International Messaging
Resolved - Monitoring for the issue impacting all sender types SMS and MMS services for international countries has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Jul 29, 09:53 PDT
Investigating - There is a carrier-partner incident currently impacting all sender types SMS and MMS services for international countries.

Customers may experience intermittent message failures impacting inbound (MO) and outbound (MT) SMS and MMS via all sender types for international countries.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jul 29, 09:38 PDT

Jul 28, 2026

US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Jul 28, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 20:00 PDT
Scheduled - A subset of small networks in the US will be conducting planned maintenance impacting SMS services.

The maintenance is scheduled to begin Tuesday, July 28, 2026, at 08:00 PM PT and to finish Tuesday, July 28, 2026, by 10:00 PM PT. During the maintenance window, customers may experience intermittent delays impacting inbound (MO) and outbound (MT) SMS delivery to subscribers on small US carrier networks.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 22, 00:04 PDT
Carrier Partner Incident - Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Jul 28, 10:13 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jul 28, 09:08 PDT
Carrier Partner Incident - AT&T - SMS Delay - Mexico
Resolved - Monitoring for the issue impacting all sender types SMS services for Mexico has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Jul 28, 04:43 PDT
Update - The carrier partner incident impacting all sender types SMS services for Mexico is currently under investigation by carrier partner teams.

Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via all sender types with AT&T.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jul 28, 04:38 PDT
Investigating - There is a carrier-partner incident currently impacting all sender types SMS services for Mexico.

Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via all sender types with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jul 28, 01:41 PDT
Scheduled Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Jul 28, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 02:01 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Tuesday, July 28, 2026 at 2:00 AM PT and to finish July 28, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 17, 04:36 PDT
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Jul 28, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 02:00 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, July 28, 2026 at 2:00 AM PT and to finish July 28, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 16, 21:46 PDT
Scheduled Carrier Partner Maintenance - Short Code - SMS & MMS
Completed - The scheduled maintenance has been completed.
Jul 28, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 02:01 PDT
Scheduled - A short code carrier partner will be performing scheduled maintenance impacting short code (route 1 & route 2) SMS and MMS services.

The maintenance is scheduled to begin Tuesday, July 28, 2026 at 2:00 AM PT and finish on July 28, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) SMS and MMS messaging via short code (route 1 & route 2).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 26, 17:54 PDT
Scheduled Carrier Maintenance - Verizon - Toll Free - SMS - US
Completed - The scheduled maintenance has been completed.
Jul 28, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 20:00 PDT
Scheduled - Verizon will be performing scheduled maintenance impacting toll-free SMS services in US region.

The maintenance is scheduled to begin Monday, July 27, 2026 at 8:00 PM PT and to finish July 29, 2026 by 03:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 20, 23:26 PDT
Scheduled Carrier Partner Maintenance - Aerialink - 10DLC - SMS
Completed - The scheduled maintenance has been completed.
Jul 28, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 21:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 27, 13:32 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Monday, August 03, 2026 at 9:00 PM PT and to finish August 04, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 20, 23:16 PDT

Jul 27, 2026

Scheduled Carrier Maintenance - Bell Mobility - Canada Toll Free SMS
Completed - The scheduled maintenance has been completed.
Jul 27, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 00:00 PDT
Scheduled - Bell Mobility will be performing scheduled maintenance impacting toll-free SMS services for Canada.

The maintenance is scheduled to begin Monday, July 27, 2026, at 12:00 AM PT and to finish Monday, July 27, 2026, by 3:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with Bell Mobility subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 24, 05:11 PDT

Jul 26, 2026

Planned Carrier Partner Maintenance - 10DLC - SMS Delivery Delay
Completed - The scheduled maintenance has been completed.
Jul 26, 23:18 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing planned maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Sunday, July 26, 2026, at 09:00 PM PT and to finish on July 27, 2026, by 5:00 AM PT.

During the maintenance window, customers may experience delays impacting inbound (MO) and outbound (MT) SMS via 10 DLC with these subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 24, 07:26 PDT
Unplanned Carrier Partner Maintenance - Aerialink 10DLC - AT&T
Completed - The scheduled maintenance has been completed.
Jul 26, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:15 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Sunday, Jul 26, 2026 at 12:00 AM PT and to finish Jul 26, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience delays in registration & provisioning via 10DLC

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 24, 03:39 PDT
Scheduled Carrier Maintenance - AT&T Toll Free SMS
Completed - The scheduled maintenance has been completed.
Jul 26, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:00 PDT
Scheduled - AT&T will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Sunday, July 26, 2026, at 12:00 AM PT and to finish July 26, 2026, by 4:00 AM PT. During the maintenance window, customers may experience intermittent delays impacting inbound (MO) and outbound (MT) SMS via toll-free with AT&T subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 23, 06:52 PDT
Scheduled Carrier Maintenance - AT&T Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Jul 26, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 22:00 PDT
Scheduled - AT&T will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Saturday, July 25, 2026 at 10:00 PM PDT and to finish Sunday, July 26, 2026 by 2:00 AM PDT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with AT&T subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 25, 18:36 PDT

Jul 25, 2026

Jul 24, 2026

Carrier-partner incident currently impacting short code (route 1) SMS & MMS services.
Resolved - Monitoring for the issue impacting short code (route 1) SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Jul 24, 06:49 PDT
Update - We are continuing to investigate this issue.
Jul 24, 05:53 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience latency impacting outbound (MT) and inbound (MO) SMS & MMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.  We will provide more information as it becomes available.
Jul 24, 05:52 PDT
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Jul 24, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 20:30 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 2) SMS and MMS services.

The maintenance is scheduled to begin Thursday, July 23, 2026, at 08:30 PM PT and to finish Friday, July 24, 2026, by 5:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 22, 14:00 PDT
Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS & MMS - Chicago
Completed - The scheduled maintenance has been completed.
Jul 24, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 20:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services for Chicago.

The maintenance is scheduled to begin Thursday, July 23, 2026 at 8:00 PM PT and to finish July 24, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC for Chicago.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jul 22, 13:19 PDT
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