All Systems Operational

About This Site

Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API v5 - HTTPS Operational
Message Delivery Operational
RCS Services Operational
Platform Management Portal Operational
10DLC Registration Services Operational
10DLC Registration Portal Operational
Conversations (Engine and Portal) Operational
Messenger Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS & MMS Mar 10, 2026 20:00 - Mar 11, 2026 02:00 PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Tuesday, March 10, 2026 at 8:00 PM PT and to finish March 11, 2026 by 2:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Mar 06, 2026 - 09:35 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar 11, 2026 20:00 - Mar 12, 2026 00:00 PDT

Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada. The maintenance is scheduled to begin 11 March 2026 at 20:00 PDT and to finish 12 March 2026 at 00:00 PDT. During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Feb 11, 2026 - 18:46 PST

Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS & MMS - Chicago Mar 12, 2026 20:00 - Mar 13, 2026 02:00 PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services for Chicago.

The maintenance is scheduled to begin Thursday, March 12, 2026 at 8:00 PM PT and to finish March 13, 2026 by 2:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC for Chicago.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Mar 06, 2026 - 09:39 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar 18, 2026 20:00 - Mar 19, 2026 00:00 PDT

Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada. The maintenance is scheduled to begin 18 March 2026 at 20:00 PDT and to finish 19 March 2026 at 00:00 PDT. During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Feb 11, 2026 - 18:54 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar 25, 2026 20:00 - Mar 26, 2026 00:00 PDT

Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada. The maintenance is scheduled to begin 25 March 2026 at 20:00 PT and to finish 26 March 2026 at 00:00 PST. During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Feb 11, 2026 - 18:42 PST
Mar 6, 2026
Carrier Partner Incident - Verizon Wireless SMS Delay
Resolved - Monitoring for the issue impacting short code and 10 DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Mar 6, 07:59 PST
Monitoring - We can observe that performance is restored.

At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.
Mar 6, 07:43 PST
Update - We are continuing to investigate this issue.
Mar 6, 07:00 PST
Update - The carrier partner incident impacting short code and 10 DLC SMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts impacting inbound (MO) and outbound (MT) SMS via short code / 10 DLC with Verizon Wireless.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Mar 6, 04:25 PST
Investigating - There is a carrier-partner incident currently impacting short code and 10 DLC SMS services.

Customers may experience intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts impacting inbound (MO) and outbound (MT) SMS via short code / 10 DLC with Verizon Wireless.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Mar 6, 02:00 PST
Carrier Partner Incident - Google Voice Short Code SMS Delivery Receipt Delays
Resolved - Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Mar 6, 06:22 PST
Update - A fix has been implemented by carrier partner for the issue impacting short code SMS services.

At this time, Convey and carrier partner teams are continuing to monitor and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.
Mar 6, 04:24 PST
Monitoring - A fix has been implemented by carrier partner for the issue impacting short code SMS services.

At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Mar 6, 02:07 PST
Update - The carrier partner incident impacting short code SMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent delivery receipt delays impacting inbound (MO) and outbound (MT) SMS via short code with Google Voice.
Mar 6, 00:40 PST
Investigating - There is a carrier-partner incident currently impacting  short code SMS services.

Customers may experience intermittent delivery receipt delays impacting inbound (MO) and outbound (MT) SMS via short code with Google Voice.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Mar 5, 22:09 PST
Mar 5, 2026
Emergency Carrier Maintenance - Small U.S. carriers Short Code SMS
Completed - The scheduled maintenance has been completed.
Mar 5, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:00 PST
Scheduled - Small U.S. carriers will be performing emergency maintenance impacting short code SMS services.

The maintenance is scheduled to begin Thursday, March 5, 2026 at 7:00 PM PT and to finish March 5, 2026 by 9:00 PM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 3, 22:39 PST
Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA
Completed - The scheduled maintenance has been completed.
Mar 5, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 20:00 PST
Scheduled - Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada. The maintenance is scheduled to begin 04 March 2026 at 20:00 PST and to finish 05 March 2026 at 00:00 PST. During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 11, 18:44 PST
Mar 4, 2026
Mar 3, 2026
Emergency Carrier Maintenance - Small U.S. carriers SMS
Completed - The scheduled maintenance has been completed.
Mar 3, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 21:38 PST
Scheduled - Small U.S. carriers will be performing emergency maintenance impacting SMS services.

The maintenance is scheduled to begin Tuesday, March 3, 2026 at 9:00 PM PT and to finish March 3, 2026 by 11:00 PM PT. During the maintenance window, customers may experience minor latency impacting SMS via with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 3, 21:38 PST
Mar 2, 2026
Scheduled Carrier Maintenance - SMS Singapore - Mobileone
Completed - The scheduled maintenance has been completed.
Mar 2, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 10:00 PST
Scheduled - Our carrier partner will be performing scheduled maintenance impacting SMS services for Singapore.

The maintenance is scheduled to begin Monday, March 2, 2026 at 10:00 AM PT and to finish March 2, 2026 by 1:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS subscribers via Mobileone .

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions
Mar 2, 01:25 PST
Emergency Carrier Maintenance - SMS Gateway - US & CA
Completed - The scheduled maintenance has been completed.
Mar 2, 04:55 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 00:55 PST
Scheduled - Our Carrier partner will be performing emergency maintenance impacting SMS services.

The maintenance is scheduled to begin March 1, 2026 at 11:00 PM PT and to finish March 2, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting outbound (MT) SMS.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 2, 00:54 PST
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Scheduled Carrier Maintenance - MMS
Completed - The scheduled maintenance has been completed.
Feb 27, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 21:01 PST
Update - Our carrier partner will be performing scheduled maintenance impacting MMS services.

The maintenance is rescheduled to begin Thursday, February 26, 2026 at 9:00 PM PT and to finish February 27, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 26, 02:04 PST
Scheduled - Our carrier partner will be performing scheduled maintenance impacting MMS services.

The maintenance is scheduled to begin Sunday, February 22, 2026 at 9:00 PM PT and to finish February 23, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 21, 02:43 PST
Feb 26, 2026
Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - US & CA
Completed - The scheduled maintenance has been completed.
Feb 26, 21:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 19:00 PST
Scheduled - Our toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services. The maintenance is scheduled to begin Thursday, February 26, 2026 at 7:00 PM PT and to finish February 26, 2026 by 21:00 PM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 26, 17:13 PST
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS & MMS
Completed - The scheduled maintenance has been completed.
Feb 26, 21:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 19:01 PST
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS and MMS services.

The maintenance is scheduled to begin Thursday, February 26, 2026 at 19:00 PM PT and to finish February 26, 2026 by 21:00 PM PT.

During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 25, 17:48 PST
Scheduled Carrier Maintenance - Small U.S. carriers for all sender types of SMS (US region)
Completed - The scheduled maintenance has been completed.
Feb 26, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 19:01 PST
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting all sender types SMS services(US region).

The maintenance is scheduled to begin Thursday, February 26, 2026 at 7:00 PM PT and to finish February 26, 2026 by 9:00 PM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via all sender types with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 25, 08:54 PST
Carrier Partner Incident - SMS Latency
Resolved - "Monitoring for the issue impacting Aerialink all sender types SMS services for {{specific countr(y/ies) or regions}} has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk."
Feb 26, 09:35 PST
Investigating - There is a carrier-partner incident currently impacting Aerialink all sender types SMS services for international traffic.

Customers may experience intermittent latency impacting outbound (MT) SMS via all sender types.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 26, 09:32 PST
Scheduled Carrier Partner Maintenance - Aerialink 10DLC Registration & Provisioning
Completed - The scheduled maintenance has been completed.
Feb 26, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 21:00 PST
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Wednesday, February 25, 2026 at 9:00 PM PT and to finish February 26, 2026 by 5:00 AM PT. During the maintenance window, customers may experience minor delay impacting registration & provisioning messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 20, 04:06 PST
Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA
Completed - The scheduled maintenance has been completed.
Feb 26, 00:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 20:00 PST
Scheduled - Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada.

The maintenance is scheduled to begin 25 February 2026 at 20:00 PST and to finish 26 February 2026 at 00:00 PST.

During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 25, 19:13 PST
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Feb 26, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 20:00 PST
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services for US and Canada.

The maintenance is scheduled to begin Wednesday, February 25, 2026 at 8:00 PM PT and to finish February 26, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 25, 20:00 PST
Feb 25, 2026
Carrier Partner Incident - AT&T 10Dlc SMS Latency
Resolved - Monitoring for the issue impacting Aerialink 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 25, 16:47 PST
Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 25, 12:23 PST
Feb 24, 2026
Vendor Incident - SMS Delay - Costa Rica - Claro
Resolved - The issue impacting SMS services for Costa Rica - Claro has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 24, 21:02 PST
Investigating - There is a carrier-partner incident currently impacting SMS services.

Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and delivery receipts.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 24, 19:56 PST
Carrier Partner Incident - AT&T 10DLC SMS Latency
Resolved - Issue with impacting Aerialink 10DLC SMS services via AT&T is resolved and everything looks good.
Feb 24, 14:40 PST
Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 24, 12:33 PST
Scheduled Carrier Maintenance - AT&T/ T-Mobile - SMS & MMS
Completed - The scheduled maintenance has been completed.
Feb 24, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 20:00 PST
Scheduled - AT&T and T- Mobile will be performing scheduled maintenance impacting all sender types services.

The maintenance is scheduled to begin Monday, February 23, 2026 at 8:00 PM PT and to finish February 24, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS / MMS delivery via all sender types with AT&T and T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 23, 17:09 PST
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS & MMS
Completed - The scheduled maintenance has been completed.
Feb 24, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 21:00 PST
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS and MMS services.

The maintenance is scheduled to begin Monday, February 23, 2026, at 9:00 PM PT and to finish February 24, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 23, 09:53 PST
Emergency Carrier Maintenance - Impacting 10DLC DLR
Completed - The scheduled maintenance has been completed.
Feb 24, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 21:00 PST
Scheduled - Vendor partner will be performing emergency maintenance impacting 10DLC SMS DLR

The maintenance is scheduled to begin Monday, February 23, 2026, at 9:00 PM PT and to finish February 24, 2026, by 2:00 AM PT. During the maintenance window, customers may experience DLR loss for some 10 DLC senders for outbound (MT) SMS via some 10DLC senders

Note: This maintenance is not impacting any deliveries of messages, only DLR loss expected for few minutes

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 23, 16:35 PST
Feb 23, 2026
Carrier Partner Incident - AT&T 10DLC SMS Latency
Resolved - The issue impacting SMS services via 10 DLC via AT&T has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 23, 17:39 PST
Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 23, 16:17 PST
Carrier Partner Incident – SMS Latency for Outbound US Traffic (Small U.S. Carriers)
Resolved - Dear customer,

Please be advised that the issue impacting outbound messages Small US Carriers has now been RESOLVED.
Feb 23, 11:33 PST
Investigating - There is a carrier-partner incident currently impacting SMS services for US region

Customers may experience intermittent latency impacting outbound (MT) SMS via Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 23, 11:20 PST
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
Carrier Partner Incident - United Kingdom - 3 SMS Delivery Receipt Delays
Resolved - Monitoring for the issue impacting SMS services for United Kingdom has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 20, 18:34 PST
Investigating - There is a carrier-partner incident currently impacting SMS services for United Kingdom.

Customers may experience intermittent delivery receipt delays impacting inbound (MO) and outbound (MT) SMS with United Kingdom - 3.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 20, 15:50 PST
Carrier Partner Incident - AT&T 10Dlc SMS Latency
Resolved - Monitoring for the issue impacting 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 20, 17:13 PST
Investigating - There is a carrier-partner incident currently impacting 10DLC SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 20, 15:54 PST
Carrier Partner Incident - AT&T SMS Delivery Mexico
Resolved - The issue impacting SMS services for Mexico has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 20, 00:09 PST
Update - We are continuing to investigate this issue.
Feb 19, 22:15 PST
Update - The vendor incident impacting SMS services is still under investigation by vendor teams.

Customers may experience intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts with AT&T
Feb 19, 21:41 PST
Investigating - There is a carrier-partner incident currently impacting SMS services for Mexico.

Customers may experience intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 19, 19:38 PST
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