Aerialink Status

May 21, 2026

Carrier Partner Incident - 10DLC MMS Latency

Resolved - Monitoring for the issue impacting Aerialink 10DLC MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 21, 04:57 PDT

Update - We are continuing to investigate this issue.

Customers may experience intermittent latency impacting MMS via 10DLC .

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 21, 04:54 PDT

Update - We are continuing to investigate this issue.

Customers may experience intermittent latency impacting MMS via 10DLC .

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 21, 01:40 PDT

Update - We are continuing to investigate this issue.
May 21, 01:30 PDT

Update - The carrier partner incident impacting Aerialink 10DLC MMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting MMS via 10DLC .

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 20, 23:02 PDT

Update - The carrier partner incident impacting Aerialink 10DLC MMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting MMS via 10DLC .

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 20, 17:49 PDT

Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC MMS services.

Customers may experience intermittent latency impacting MMS via 10DLC .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 20, 12:25 PDT

Scheduled Carrier Maintenance - Toll Free- SMS-US & CA

Completed - The scheduled maintenance has been completed.
May 21, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 20:00 PDT

Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for US and Canada

The maintenance is scheduled to begin Wednesday, May 20, 2026, at 8:00 PM PT and to finish May 21, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 19, 22:56 PDT

May 20, 2026

Carrier Partner Incident - T-Mobile Toll-Free SMS Delivery Delays

Resolved - Monitoring for the issue impacting Aerialink SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 20, 18:37 PDT

Monitoring - The carrier partner issue impacting Aerialink SMS services has been identified by carrier partner teams

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will update again with any changes or once the monitoring phase begins.
May 20, 17:51 PDT

Investigating - There is a carrier-partner incident currently impacting Aerialink toll-free SMS services.

Customers may experience minor delivery delays impacting SMS via toll-free with T-Mobile.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 20, 12:08 PDT

Carrier Partner Incident - T-Mobile Short Code (Route 1) SMS Latency

Resolved - Monitoring for the issue impacting Aerialink short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 20, 13:05 PDT

Investigating - There is a carrier-partner incident currently impacting Aerialink short code (route 1) SMS services.

Customers may experience intermittent latency impacting SMS via short code (route 1) with T-Mobile.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 20, 11:06 PDT

Planned Carrier Partner Maintenance - Aerialink - 10DLC - SMS

Completed - The scheduled maintenance has been completed.
May 20, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 22:25 PDT

Scheduled - A 10DLC carrier partner will be performing planned maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Tuesday, May 19, 2026 at 10:00 PM PT and to finish May 20, 2026 by 5:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 19, 22:24 PDT

Carrier Partner Incident - SMS Delay - GTA Wireless - US

Resolved - Monitoring for the issue impacting SMS services concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 20, 04:40 PDT

Update - We are continuing to monitor to ensure stable services.

We will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.
May 20, 01:29 PDT

Monitoring - We have observed a recovery in SMS delivery to GTA Wireless network subscribers in the United States

At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions."
May 19, 23:26 PDT

Identified - The issue has been identified and the carrier partner teams are working to resolve the issue.

Customers may experience delay impacting inbound (MO) and outbound (MT) SMS via all sender types .

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
May 19, 22:13 PDT

Investigating - There is a carrier-partner incident currently impacting all sender types SMS services with GTA Wireless in US.

Customers may experience delay impacting inbound (MO) and outbound (MT) SMS via all sender types .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 19, 16:24 PDT

May 19, 2026

Carrier Partner Incident - SMS Delay - Canada - ISP Telecom

Resolved - Monitoring for the issue impacting SMS services for Canada has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 19, 04:46 PDT

Investigating - There is a carrier-partner incident currently impacting SMS services.

Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and delivery receipts.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 19, 03:32 PDT

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS

Completed - The scheduled maintenance has been completed.
May 19, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 02:00 PDT

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, May 19, 2026, at 02:00 AM PT and to finish May 19, 2026, by 04:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 18, 13:36 PDT

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1&2) SMS

Completed - The scheduled maintenance has been completed.
May 19, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 20:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
May 17, 23:06 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1&2) SMS services.

The maintenance is scheduled to begin Monday, May 18, 2026, at 8:00 PM PT and to finish May 19, 2026, by 4:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 17, 20:37 PDT

Scheduled Carrier Partner Maintenance - Short Code SMS & MMS

Completed - The scheduled maintenance has been completed.
May 19, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 02:01 PDT

Scheduled - A short code carrier partner will be performing scheduled maintenance impacting short code (route 1 & route 2) SMS and MMS services.

The maintenance is scheduled to begin Tuesday, May 19, 2026 at 2:00 AM PT and to finish May 19, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) SMS and MMS messaging via short code (route 1 & route 2).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 18, 14:29 PDT

Scheduled Carrier Maintenance - Toll Free MMS

Completed - The scheduled maintenance has been completed.
May 19, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:00 PDT

Scheduled - A carrier partner will be performing scheduled maintenance impacting toll-free MMS services.

The maintenance is scheduled to begin Monday, May 18, 2026 at 9:00 PM PT and to finish May 19, 2026 by 1:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 18, 14:31 PDT

May 18, 2026

Carrier Partner Incident - Short Code (Route 1) MMS Delivery Receipt Latency

Resolved - Monitoring for the issue impacting Aerialink short code (route 1) MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 18, 11:48 PDT

Investigating - There is a carrier-partner incident currently impacting Aerialink short code (route 1) MMS services.

Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 18, 10:53 PDT

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 & Route 2) SMS & MMS

Completed - The scheduled maintenance has been completed.
May 18, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:00 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.

The maintenance is scheduled to begin Sunday, May 17, 2026 at 8:00 PM PT and to finish Monday, May 18, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 15, 13:44 PDT

May 17, 2026

May 16, 2026

Carrier Partner Incident - (Route 1) SMS Latency

Resolved - Monitoring for the issue impacting SMS service has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
May 16, 00:19 PDT

Update - We are continiuing to investigate the carrier partner issue impacting all sender types (route 1) SMS services with carrier partner teams.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will update again with any changes or once the monitoring phase begins.
May 15, 23:19 PDT

Update - We are continuing to investigate this issue.
May 15, 22:14 PDT

Investigating - There is a carrier-partner incident currently impacting all sender types (route 1) SMS services.

Customers may experience minor latency impacting inbound (MO) and outbound (MT) SMS via all sender types (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 15, 20:22 PDT

May 15, 2026

Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency

Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 15, 12:36 PDT

Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 15, 12:00 PDT

Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS & MMS

Completed - The scheduled maintenance has been completed.
May 15, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:00 PDT

Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Thursday, May 14, 2026 at 10:00 PM PT and to finish May 15, 2026 by 5:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 13, 07:30 PDT

Carrier Partner Incident - Short Code SMS Delivery Delays

Resolved - Issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
May 15, 00:15 PDT

Investigating - There is a carrier-partner incident currently impacting short code SMS services.

Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via short code .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 14, 21:24 PDT

May 14, 2026

Carrier Partner Incident - Short Code (Route 1) Delivery Receipt Delays

Resolved - Monitoring for the issue impacting Aerialink short code (route 1) services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 14, 14:12 PDT

Investigating - There is a carrier-partner incident currently impacting Aerialink short code (route 1) services.

Customers may experience intermittent delivery receipt delays impacting inbound (MO) via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 14, 13:24 PDT

Carrier Partner Incident - AT&T Short Code (Route 2) MMS Delay

Resolved - Monitoring for the issue impacting Aerialink short code (route 2) MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 14, 11:25 PDT

Investigating - There is a carrier-partner incident currently impacting Aerialink short code (route 2) MMS services.

Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS via short code (route 2) with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 14, 11:09 PDT

Carrier Partner Incident - SMS - Route 2 - United Kingdom - Lebara

Resolved - Monitoring for the issue impacting SMS services for United Kingdom - Lebara has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
May 14, 06:10 PDT

Investigating - There is a carrier-partner incident currently impacting SMS services (route 2) in United Kingdom - Lebara.

Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and delivery receipts.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 14, 03:55 PDT

Scheduled Carrier Maintenance - Toll Free SMS United States and Canada

Completed - The scheduled maintenance has been completed.
May 14, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 19:00 PDT

Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, May 13, 2026 at 7:00 PM PT and to finish May 14, 2026 by 12:00 AM PT. During the maintenance window, customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 11, 10:31 PDT

May 13, 2026

Emergency Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS

Completed - The scheduled maintenance has been completed.
May 13, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 19:00 PDT

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Wednesday, May 13, 2026 at 7:00 PM PT and to finish May 13, 2026 by 11:00 PM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 12, 01:18 PDT

Carrier Partner Incident - (Route 1) MMS

Resolved - This incident has been resolved.
May 13, 17:54 PDT

Update - Monitoring for the issue impacting (route 1) MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 13, 17:54 PDT

Investigating - There is a carrier-partner incident currently impacting all sender types (route 1) MMS services.

Customers may experience minor impacting inbound (MO) and outbound (MT) MMS via all sender types (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 13, 11:36 PDT

Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS & MMS

Completed - The scheduled maintenance has been completed.
May 13, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 PDT

Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Tuesday, May 12, 2026 at 7:00 PM PT and to finish May 13, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 12, 01:00 PDT

May 12, 2026

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS

Completed - The scheduled maintenance has been completed.
May 12, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 PDT

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, May 12, 2026 at 7:00 PM PT and to finish May 12, 2026 by 11:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 12, 00:58 PDT

Scheduled Carrier Maintenance - Vodafone Germany All Sender Types SMS

Completed - The scheduled maintenance has been completed.
May 12, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 16:00 PDT

Scheduled - Vodafone carrier will be performing scheduled maintenance impacting all sender types SMS services for Germany.

The maintenance is scheduled to begin Tuesday, May 12, 2026 at 4:00 PM PT and to finish May 12, 2026 by 9:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via all sender types with Vodafone subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 12, 01:03 PDT

Carrier Partner Incident - Toll-Free SMS Delivery Failures

Resolved - Monitoring for the issue impacting Aerialink toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 12, 09:51 PDT

Update - The carrier partner incident impacting Aerialink toll-free SMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent delivery failures impacting inbound (MO) and outbound (MT) SMS via toll-free .

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 12, 02:52 PDT

Investigating - There is a carrier-partner incident currently impacting Aerialink toll-free SMS services.

Customers may experience intermittent delivery failures impacting inbound (MO) and outbound (MT) SMS via toll-free.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 12, 00:54 PDT

Emergency Carrier Maintenance - AT&T Short Code (Route 1) SMS

Completed - The scheduled maintenance has been completed.
May 12, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 00:08 PDT

Scheduled - AT&T will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Tuesday, May 12, 2026 at 12:00 AM PT and to finish May 12, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with AT&T subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 12, 00:07 PDT

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1&2) SMS & MMS

Completed - The scheduled maintenance has been completed.
May 12, 04:00 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 11, 22:08 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1&2) SMS and MMS services.

The maintenance is scheduled to begin Monday, May 11, 2026 at 8:00 PM PT and to finish May 11, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 9, 08:06 PDT

May 11, 2026

Carrier Partner Incident - Vodafone Germany SMS Delivery Delays

Resolved - Monitoring for the issue impacting all sender types SMS services for Germany has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 11, 22:07 PDT

Monitoring - A fix has been implemented by carrier partner teams for the issue impacting all sender types SMS services for Germany.

At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
May 11, 20:17 PDT

Investigating - There is a carrier-partner incident currently impacting all sender types SMS services for Germany.

Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via all sender types with Vodafone.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 11, 19:15 PDT

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 & 2) SMS & MMS

Completed - The scheduled maintenance has been completed.
May 11, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 20:00 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 & 2) SMS and MMS services.

The maintenance is scheduled to begin Sunday, May 10, 2026 at 8:00 PM PT and to finish May 11, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 & 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 9, 07:56 PDT

May 10, 2026

May 9, 2026

No incidents reported.

May 8, 2026

Carrier Partner Incident - Small U.S. carriers (Route 1) SMS Latency

Resolved - Monitoring for the issue impacting all sender types (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 8, 13:30 PDT

Investigating - There is a carrier-partner incident currently impacting all sender types (route 1) SMS services.

Customers may experience minor latency impacting outbound (MT) SMS via all sender types (route 1)Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 8, 12:05 PDT

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 2) MMS

Completed - The scheduled maintenance has been completed.
May 8, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 PDT

Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 2) MMS services.

The maintenance is scheduled to begin Thursday, May 7, 2026 at 9:00 PM PT and to finish May 8, 2026 by 6:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS via short code (route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 7, 06:33 PDT

Scheduled Carrier Partner Maintenance - All Sender Types SMS - United Kingdom, Germany, Italy, Hong Kong

Completed - The scheduled maintenance has been completed.
May 8, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 PDT

Scheduled - An all sender types carrier partner will be performing scheduled maintenance impacting all sender types SMS services for United Kingdom, Germany, Italy, and Hong Kong.

The maintenance is scheduled to begin Wednesday, May 6, 2026 at 7:00 PM PT and to finish May 6, 2026 by 10:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via all sender types for United Kingdom, Germany, Italy, and Hong Kong.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 4, 16:18 PDT

May 7, 2026

Emergency Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS

Completed - The scheduled maintenance has been completed.
May 7, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:00 PDT

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Thursday, May 7, 2026 at 8:00 PM PT and to finish May 7, 2026 by 10:00 PM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 4, 13:11 PDT

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS

Completed - The scheduled maintenance has been completed.
May 7, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 13:00 PDT

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Thursday, May 7, 2026 at 8:00 PM PT and to finish May 8, 2026 by 1:00 AM PT.

During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 4, 13:03 PDT

Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency

Resolved - Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 7, 16:55 PDT

Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 7, 11:11 PDT

Scheduled Carrier Maintenance - Toll Free- SMS-US & Canada

Completed - The scheduled maintenance has been completed.
May 7, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 20:00 PDT

Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for US and Canada

The maintenance is scheduled to begin Wednesday, May 6, 2026 at 8:00 PM PT and to finish May 7, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 3, 19:23 PDT

Scheduled Carrier Partner Maintenance - All Sender Types SMS - United Kingdom, Germany, Italy, Hong Kong

Completed - The scheduled maintenance has been completed.
May 7, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 PDT

Scheduled - An all sender types carrier partner will be performing scheduled maintenance impacting all sender types SMS services for United Kingdom, Germany, Italy, and Hong Kong.

The maintenance is scheduled to begin Wednesday, May 6, 2026 at 7:00 PM PT and to finish May 6, 2026 by 10:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via all sender types for United Kingdom, Germany, Italy, and Hong Kong.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 4, 16:27 PDT

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About This Site

Scheduled Maintenance

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1&2) SMS & MMS May `21`, `2026` `20:00` - May `22`, `2026` `04:00` PDT

Past Incidents

Aerialink

About This Site

Scheduled Maintenance

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1&2) SMS & MMS May 21, 2026 20:00 - May 22, 2026 04:00 PDT

Past Incidents

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1&2) SMS & MMS May `21`, `2026` `20:00` - May `22`, `2026` `04:00` PDT