Carrier Partner Incident - Short Code (Route 1) - MMS Delivery Receipt Latency
Update - We are continuing to investigate the issue.

Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.

We will provide more information as it becomes available
Jun 03, 2026 - 13:32 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink short code (route 1) MMS services.

Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jun 03, 2026 - 10:14 PDT
Unplanned Carrier Maintenance - 10DLC Registration & Provisioning
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 03, 2026 - 10:00 PDT
Scheduled - Our 10DLC registration partner will be performing unplanned maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Wednesday, June 3, 2026 at 10:00 PM PT and to finish June 4, 2026 by 6:00 AM PT. During the maintenance window, customers may experience delay with registration & provisioning messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jun 3, 2026 10:00-18:00 PDT

About This Site

Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API v5 - HTTPS Operational
Message Delivery Operational
RCS Services Operational
Platform Management Portal Operational
10DLC Registration Services Operational
10DLC Registration Portal Under Maintenance
Conversations (Engine and Portal) Operational
Messenger Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Jun 3, 2026 20:00 - Jun 4, 2026 00:00 PDT

Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada.

The maintenance is scheduled to begin 03 June 2026 at 20:00 PDT and to finish 04 June 2026 at 00:00 PDT.

During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers. Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on May 31, 2026 - 21:39 PDT

Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS Jun 3, 2026 20:00 - Jun 4, 2026 05:00 PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, June 3, 2026 at 8:00 PM PT and to finish June 4, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Jun 03, 2026 - 04:34 PDT

Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS Jun 7, 2026 21:00 - Jun 8, 2026 04:00 PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services in Dallas and Chicago.

The maintenance is scheduled to begin Thursday, June 7, 2026, at 9:00 PM PT and to finish on June 8, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC in Dallas and Chicago. .

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on May 31, 2026 - 21:53 PDT
Jun 3, 2026
Carrier Partner Incident - Small U.S. carriers Short Code SMS Latency
Resolved - Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Jun 3, 09:15 PDT
Investigating - There is a carrier-partner incident currently impacting short code SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jun 3, 07:45 PDT
Emergency Carrier Maintenance - T-Mobile all sender types (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Jun 3, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 20:00 PDT
Scheduled - T-Mobile will be performing emergency maintenance impacting all sender types (route 1) SMS services.

The maintenance is scheduled to begin Tuesday, June 2, 2026 at 8:00 PM PT and to finish June 3, 2026 by 4:00 AM PT. During the maintenance window, customers may experience latency impacting inbound (MO) and outbound (MT) SMS via all sender types (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any question
Jun 1, 18:28 PDT
Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS
Completed - The scheduled maintenance has been completed.
Jun 3, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 21:01 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Tuesday, June 2, 2026 at 9:00 PM PT and to finish June 3, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 31, 22:04 PDT
Emergency Carrier Maintenance - all sender types (Route 1) SMS Delivery Receipts
Completed - The scheduled maintenance has been completed.
Jun 3, 01:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 21:00 PDT
Scheduled - A Vendor Partner will be performing emergency maintenance impacting all sender types (route 1) SMS delivery receipts services.

The maintenance is scheduled to begin Tuesday, June 2, 2026 at 9:00 PM PT and to finish June 3, 2026 by 1:00 AM PT. During the maintenance window, customers may experience latency impacting inbound (MO) and outbound (MT) SMS delivery receipts via all sender types (route 1).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jun 1, 18:53 PDT
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Jun 3, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 21:00 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, June 02, 2026 at 9:00 PM PDT and to finish Wednesday, June 03, 2026 by 1:00 AM PDT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 31, 21:27 PDT
Jun 2, 2026
Carrier Partner Incident - Short Code (Route 1) SMS Degradation
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Jun 2, 17:32 PDT
Update - Following our previous updates, message queue volumes have returned to normal levels, and the latency observed during the incident has been resolved.

Current monitoring indicates that services are operating normally, with no significant delays being observed. The Convey Monitoring Team will continue to closely monitor the environment to ensure ongoing stability and confirm that all systems remain fully operational.

We will provide additional updates if there are any changes to the current status.

If you continue to experience any message delivery issues, please contact the Convey Service Desk for assistance.
Jun 2, 16:17 PDT
Update - Following our previous update, monitoring indicates that some users may still experience latency, as the upstream carrier queues have not yet been fully cleared.

While the primary delivery issue has been resolved by the upstream carrier partner teams, residual delays may continue until all queued messages are fully processed.

Convey and upstream carrier team continue to actively monitor the situation and will provide confirmation once the queues are completely drained and services are fully normalized.
Jun 2, 14:52 PDT
Monitoring - A fix has been implemented by upstream carrier partner teams for the issue impacting short code (route 1) SMS services.

At this time, Convey and upstream carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Jun 2, 14:08 PDT
Update - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience widespread degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

Our team is currently working with the upstream carrier to restore the services.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jun 2, 13:59 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jun 2, 12:54 PDT
Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS
Completed - The scheduled maintenance has been completed.
Jun 2, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 20:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Monday, Jun 01, 2026 at 8:00 PM PT and to finish Jun 02, 2026 by 5:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO), outbound (MT) SMS messaging and delivery receipts via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 31, 05:30 PDT
Jun 1, 2026
Carrier Partner Incident - Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Jun 1, 13:51 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting inbound (MO) SMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jun 1, 13:29 PDT
Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS
Completed - The scheduled maintenance has been completed.
Jun 1, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Sunday, May 31, 2026 at 9:00 PM PT and to finish June 1, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 31, 05:28 PDT
May 31, 2026
May 30, 2026

No incidents reported.

May 29, 2026
Carrier Partner Incident - SMS Latency
Resolved - Monitoring for the issue impacting all sender types SMS services for Chicago has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 29, 18:31 PDT
Update - We are continuing to investigate this issue.
May 29, 18:31 PDT
Update - There is a carrier-partner incident currently impacting all sender types SMS services for Chicago.

Customers may experience latency impacting inbound (MO) and outbound (MT) SMS via all sender types .

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 29, 17:43 PDT
Investigating - There is a carrier-partner incident currently impacting all sender types SMS services for Chicago.

Customers may experience latency impacting inbound (MO) and outbound (MT) SMS via all sender types .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 29, 11:19 PDT
Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 29, 12:29 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 29, 11:59 PDT
May 28, 2026
Carrier Partner Incident - Verizon Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 28, 21:19 PDT
Update - The carrier partner incident impacting short code (route 1) SMS services is still under investigation by carrier partner teams.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) with Verizon.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 28, 17:46 PDT
Update - The carrier partner incident impacting short code (route 1) SMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) with Verizon.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 28, 12:26 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) with Verizon. The cause of this issue is under investigation at this time. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 28, 05:46 PDT
Carrier Partner Incident - Canada - Fibernetics Short Code (Route 2) SMS Delay
Resolved - Monitoring for the issue impacting short code (route 2) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 28, 11:43 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 2) SMS services for Canada.

Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via short code (route 2) with Fibernetics.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 28, 10:44 PDT
Scheduled Carrier Partner Maintenance - Aerialink 10DLC SMS
Completed - The scheduled maintenance has been completed.
May 28, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 20:01 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, May 27, 2026 at 8:00 PM PT and to finish May 28, 2026 by 6:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 26, 21:38 PDT
Carrier Partner Incident - Verizon Toll-Free SMS & MMS Latency
Resolved - The issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 28, 01:42 PDT
Update - There is a carrier-partner incident currently impacting toll-free SMS and MMS services with Verizon.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with Verizon.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 27, 19:26 PDT
Investigating - There is a carrier-partner incident currently impacting toll-free SMS and MMS services with Verizon.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 27, 10:38 PDT
Scheduled Carrier Maintenance - Toll Free- SMS - United States & Canada
Completed - The scheduled maintenance has been completed.
May 28, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 20:00 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for US and Canada.

The maintenance is scheduled to begin Wednesday, May 27, 2026 at 8:00 PM PT and to finish May 28, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 25, 18:35 PDT
May 27, 2026
Carrier Partner Incident - Verizon Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 27, 14:31 PDT
Update - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 27, 14:30 PDT
Update - The carrier partner incident impacting short code (route 1) SMS and MMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) with Verizon.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 27, 11:43 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 27, 09:38 PDT
Carrier Partner Incident - Verizon Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 27, 08:39 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 27, 08:27 PDT
Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 27, 07:42 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 27, 07:29 PDT
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 & Route 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
May 27, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 20:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.

The maintenance is scheduled to begin Tuesday, May 26, 2026 at 8:00 PM PT and to finish Wednesday, May 27, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 25, 18:16 PDT
May 26, 2026
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 & Route 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
May 26, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 20:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.

The maintenance is scheduled to begin Monday, May 25, 2026 at 8:00 PM PT and to finish May 26, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 25, 18:02 PDT
May 25, 2026
Carrier Partner Incident - AT&T SMS Delay Mexico
Resolved - Monitoring for the issue impacting all sender types SMS services for Mexico has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 25, 23:54 PDT
Update - The carrier partner incident impacting all sender types SMS services for Mexico is currently under investigation by carrier partner teams.

Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via all sender types with AT&T.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 25, 23:28 PDT
Investigating - There is a carrier-partner incident currently impacting all sender types SMS services for Mexico.

Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via all sender types with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 25, 21:23 PDT
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk
May 22, 13:58 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 22, 12:13 PDT
Carrier Partner Incident - Small U.S. carriers and Google Voice Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 22, 10:51 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers and Google Voice.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 22, 10:30 PDT
Carrier Partner Incident - Toll-Free SMS Delivery Delays
Resolved - The issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 22, 07:41 PDT
Update - We are continuing to work on a fix for this issue.

Customers may experience delay impacting inbound (MO) and outbound (MT) SMS via toll-free.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
May 22, 05:53 PDT
Identified - The issue has been identified and the carrier partner teams are working to resolve the issue.

Customers may experience delay impacting inbound (MO) and outbound (MT) SMS via toll-free.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
May 22, 01:51 PDT
Update - There is a carrier-partner incident currently impacting toll-free SMS services.

Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 21, 23:20 PDT
Update - There is a carrier-partner incident currently impacting toll-free SMS services.

Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 21, 20:04 PDT
Investigating - There is a carrier-partner incident currently impacting toll-free SMS services.

Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 21, 16:24 PDT
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1&2) SMS & MMS
Completed - The scheduled maintenance has been completed.
May 22, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 20:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1&2) SMS and MMS services.

The maintenance is scheduled to begin Thursday, May 21, 2026 at 8:00 PM PT and to finish May 22, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 20, 05:41 PDT
May 21, 2026
Carrier Partner Incident - Viaero Toll-Free SMS Delivery Delays
Resolved - Monitoring for the issue impacting Aerialink toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 21, 15:59 PDT
Monitoring - A fix has been implemented by carrier partner teams for the issue impacting Aerialink toll-free SMS services.

At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
May 21, 13:39 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink toll-free SMS services.

Customers may experience intermittent delivery delays impacting SMS via toll-free with Viaero.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 21, 11:08 PDT
Unplanned Carrier Partner Maintenance - Aerialink - 10DLC - SMS & MMS
Completed - The scheduled maintenance has been completed.
May 21, 08:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:40 PDT
Scheduled - A 10DLC carrier partner will be performing unplanned maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Wednesday, May 20, 2026 at 10:40 PM PT and to finish May 21, 2026 by 8:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 19, 22:17 PDT
Carrier Partner Incident - 10DLC MMS Latency
Resolved - Monitoring for the issue impacting Aerialink 10DLC MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 21, 04:57 PDT
Update - We are continuing to investigate this issue.

Customers may experience intermittent latency impacting MMS via 10DLC .

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 21, 04:54 PDT
Update - We are continuing to investigate this issue.

Customers may experience intermittent latency impacting MMS via 10DLC .

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 21, 01:40 PDT
Update - We are continuing to investigate this issue.
May 21, 01:30 PDT
Update - The carrier partner incident impacting Aerialink 10DLC MMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting MMS via 10DLC .

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 20, 23:02 PDT
Update - The carrier partner incident impacting Aerialink 10DLC MMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting MMS via 10DLC .

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 20, 17:49 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC MMS services.

Customers may experience intermittent latency impacting MMS via 10DLC .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 20, 12:25 PDT
Scheduled Carrier Maintenance - Toll Free- SMS-US & CA
Completed - The scheduled maintenance has been completed.
May 21, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 20:00 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for US and Canada

The maintenance is scheduled to begin Wednesday, May 20, 2026, at 8:00 PM PT and to finish May 21, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 19, 22:56 PDT
May 20, 2026
Carrier Partner Incident - T-Mobile Toll-Free SMS Delivery Delays
Resolved - Monitoring for the issue impacting Aerialink SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.



If you observe any continued or new issues, please contact the Convey Help Desk.
May 20, 18:37 PDT
Monitoring - The carrier partner issue impacting Aerialink SMS services has been identified by carrier partner teams

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will update again with any changes or once the monitoring phase begins.
May 20, 17:51 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink toll-free SMS services.

Customers may experience minor delivery delays impacting SMS via toll-free with T-Mobile.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 20, 12:08 PDT
Carrier Partner Incident - T-Mobile Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting Aerialink short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 20, 13:05 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink short code (route 1) SMS services.

Customers may experience intermittent latency impacting SMS via short code (route 1) with T-Mobile.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 20, 11:06 PDT
Planned Carrier Partner Maintenance - Aerialink - 10DLC - SMS
Completed - The scheduled maintenance has been completed.
May 20, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 22:25 PDT
Scheduled - A 10DLC carrier partner will be performing planned maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Tuesday, May 19, 2026 at 10:00 PM PT and to finish May 20, 2026 by 5:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
May 19, 22:24 PDT
Carrier Partner Incident - SMS Delay - GTA Wireless - US
Resolved - Monitoring for the issue impacting SMS services concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
May 20, 04:40 PDT
Update - We are continuing to monitor to ensure stable services.

We will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.
May 20, 01:29 PDT
Monitoring - We have observed a recovery in SMS delivery to GTA Wireless network subscribers in the United States

At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions."
May 19, 23:26 PDT
Identified - The issue has been identified and the carrier partner teams are working to resolve the issue.

Customers may experience delay impacting inbound (MO) and outbound (MT) SMS via all sender types .

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
May 19, 22:13 PDT
Investigating - There is a carrier-partner incident currently impacting all sender types SMS services with GTA Wireless in US.

Customers may experience delay impacting inbound (MO) and outbound (MT) SMS via all sender types .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
May 19, 16:24 PDT
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