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Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API - HTTPS Operational
Message Delivery Operational
Platform Management Portal Operational
10DLC Registration Services Operational
10DLC Registration Portal Operational
Conversations (Engine and Portal) Operational
Messenger Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Emergency Carrier Maintenance - T-Mobile Short Code SMS Dec 14, 2025 21:00 - Dec 15, 2025 03:00 PST

T-Mobile will be performing emergency maintenance impacting short code SMS services.

The maintenance is scheduled to begin Sunday, December 14, 2025 at 9:00 PM PT and to finish December 15, 2025 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via short code with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 11, 2025 - 18:26 PST

Scheduled Carrier Maintenance - T-Mobile Short Code SMS & MMS Dec 14, 2025 21:00 - Dec 15, 2025 03:00 PST

T-Mobile will be performing scheduled maintenance impacting short code SMS and MMS services.

The maintenance is scheduled to begin Sunday, December 14, 2025 at 9:00 PM PT and to finish December 15, 2025 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via short code with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 11, 2025 - 19:58 PST

Scheduled Carrier Maintenance - Toll Free SMS Dec 14, 2025 22:00 - Dec 15, 2025 01:00 PST

Our carrier partner will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Sunday, December 14, 2025 at 10:00 PM PT and to finish December 15, 2025 by 1:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via toll-free with subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 10, 2025 - 00:04 PST

Emergency Carrier Maintenance - T-Mobile Short Code SMS Dec 15, 2025 21:00 - Dec 16, 2025 03:00 PST

T-Mobile will be performing emergency maintenance impacting short code SMS services.

The maintenance is scheduled to begin Monday, December 15, 2025 at 9:00 PM PT and to finish December 16, 2025 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via short code with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 11, 2025 - 18:31 PST

Scheduled Carrier Maintenance - T-Mobile Short Code SMS & MMS Dec 15, 2025 21:00 - Dec 16, 2025 03:00 PST

T-Mobile will be performing scheduled maintenance impacting short code SMS and MMS services.

The maintenance is scheduled to begin Monday, December 15, 2025 at 9:00 PM PT and to finish December 16, 2025 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via short code with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 11, 2025 - 19:47 PST

Scheduled Carrier Partner Maintenance - 10DLC Registration & Provisioning Dec 15, 2025 21:00 - Dec 16, 2025 05:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Monday, December 15, 2025 at 9:00 PM PT and to finish December 16, 2025 by 5:00 AM PT. During the maintenance window, customers may experience delays impacting registration & provisioning via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 11, 2025 - 07:22 PST

Scheduled Carrier Partner Maintenance - Toll-Free SMS & MMS Dec 17, 2025 20:00 - Dec 18, 2025 00:00 PST

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services.

The maintenance is scheduled to begin Wednesday, December 17, 2025 at 8:00 PM PT and to finish December 18, 2025 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay or failure to message delivery for inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free to or from the U.S. and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 10, 2025 - 07:59 PST
Dec 12, 2025

No incidents reported today.

Dec 11, 2025
Aerialink Unplanned Maintenance - 10DLC Registration Application Number Publishing
Completed - The scheduled maintenance has been completed.
Dec 11, 18:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 18:00 PST
Scheduled - We will be conducting a minor unplanned maintenance impacting 10DLC registration & provisioning services through Aerialink.

The maintenance is scheduled to begin Thursday, December 11, 2025 at 6:00 PM PT and to finish December 11, 2025 by 6:30 PM PT. During the maintenance window, customers may experience queuing when publishing 10DLC numbers through Aerialink. Once the maintenance is concluded, the queued number publishing requests will resume automatically.

Please see the complete list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 11, 13:56 PST
Scheduled Carrier Maintenance - T-Mobile Short Code SMS & MMS
Completed - The scheduled maintenance has been completed.
Dec 11, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 21:00 PST
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code SMS and MMS services.

The maintenance is scheduled to begin Wednesday, December 10, 2025 at 9:00 PM PT and to finish December 11, 2025 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via short code with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 9, 04:38 PST
Emergency Carrier Maintenance - T-Mobile Short Code SMS & MMS
Completed - The scheduled maintenance has been completed.
Dec 11, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 21:00 PST
Scheduled - T-Mobile will be performing emergency maintenance impacting short code SMS and MMS services.

The maintenance is scheduled to begin Wednesday, December 10, 2025 at 9:00 PM PT and to finish December 11, 2025 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS messaging via short code with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 5, 23:43 PST
Scheduled Carrier Maintenance - Verizon Toll Free MMS
Completed - The scheduled maintenance has been completed.
Dec 11, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 17:00 PST
Scheduled - Verizon will be performing scheduled maintenance impacting toll-free MMS services.

The maintenance is scheduled to begin Tuesday, December 9, 2025 at 7:00 PM PT and to finish December 11, 2025 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via toll-free with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 9, 02:12 PST
Scheduled Carrier Partner Maintenance - Toll-Free SMS & MMS
Completed - The scheduled maintenance has been completed.
Dec 11, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 20:00 PST
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services.

The maintenance is scheduled to begin Wednesday, December 10, 2025 at 8:00 PM PT and to finish December 11, 2025 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay or failure to message delivery for inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free to or from the U.S. and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 10, 07:58 PST
Dec 10, 2025
Scheduled Carrier Maintenance - T-Mobile Short Code SMS & MMS
Completed - The scheduled maintenance has been completed.
Dec 10, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 21:00 PST
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code SMS and MMS services.

The maintenance is scheduled to begin Tuesday, December 9, 2025 at 9:00 PM PT and to finish December 10, 2025 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via short code with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 9, 04:32 PST
Emergency Carrier Partner Maintenance - Short Code SMS-DLR
Completed - The scheduled maintenance has been completed.
Dec 10, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 23:00 PST
Scheduled - A short code carrier partner will be performing emergency maintenance impacting short code (route 2) SMS-DLR services.

The maintenance is scheduled to begin Tuesday, December 9, 2025 at 11:00 PM PT and to finish December 10, 2025 by 3:00 AM PT. During the maintenance window, customers may experience brief connectivity issues and delivery delays impacting SMS-DLR messaging via short code (route 2).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 8, 12:34 PST
Emergency Carrier Maintenance - T-Mobile Short Code SMS & MMS
Completed - The scheduled maintenance has been completed.
Dec 10, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 21:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Dec 6, 00:30 PST
Scheduled - T-Mobile will be performing emergency maintenance impacting short code SMS and MMS services.

The maintenance is scheduled to begin Tuesday, December 9, 2025 at 9:00 PM PT and to finish December 10, 2025 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS messaging via short code with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 5, 23:58 PST
Scheduled Carrier Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Dec 10, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 22:00 PST
Scheduled - Our carrier partner will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, December 9, 2025 at 10:00 PM PT and to finish December 10, 2025 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 5, 04:27 PST
Dec 9, 2025
Scheduled Carrier Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Dec 9, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 23:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 26, 07:18 PST
Scheduled - Our Carrier partner will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Monday, December 8, 2025 at 11:00 PM PT and to finish December 9, 2025 by 14:00:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via toll-free with Carrier partner subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 26, 07:18 PST
Dec 8, 2025
Emergency Carrier Maintenance - Small U.S. Carriers Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Dec 8, 23:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 19:00 PST
Scheduled - Small U.S. carriers will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Monday, December 8, 2025 at 7:00 PM PT and to finish December 8, 2025 by 11:00 PM PT. During the maintenance window, customers may experience latency impacting SMS messaging via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 8, 09:17 PST
Aerialink Planned Maintenance
Completed - The scheduled maintenance has been completed.
Dec 8, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 23:00 PST
Scheduled - Aerialink engineers will be performing a planned maintenance on December 8th at midnight CT:

Planned Start: 12/08/2025 01:00 am CST
Planned End: 12/08/2025 03:00 am CST

During this period of time, customers may experience elevated HTTP 400s authentication errors and invalid source address errors. For SMPP connections, the ESME may reject messages. Inbound message (MO) and DLR delivery delays are expected, as well as some failures.

Please contact the Convey Help Desk with any questions.
Dec 1, 09:00 PST
Dec 7, 2025
Emergency Carrier Partner Maintenance - Short Code SMS-DLR
Completed - The scheduled maintenance has been completed.
Dec 7, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 23:00 PST
Scheduled - A short code carrier partner will be performing emergency maintenance impacting short code (route 2) SMS-DLR services.

The maintenance is scheduled to begin Saturday, December 6, 2025 at 11:00 PM PT and to finish December 7, 2025 by 2:00 AM PT. During the maintenance window, customers may experience brief connectivity issues and delivery delays impacting SMS-DLR messaging via short code (route 2).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 5, 15:46 PST
Mobile Carrier Incident - At&T SMS Delivery Receipts
Resolved - Monitoring for the issue impacting SMS services for Mexico has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Dec 7, 00:36 PST
Investigating - There is a carrier-side incident currently impacting SMS services for Mexico.

Customers may experience delayed delivery receipts impacting inbound (MO) and outbound (MT) SMS messaging via with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Dec 6, 23:33 PST
Dec 6, 2025
Dec 5, 2025
Mobile Carrier Incident - Verizon Short Code (Route 1) SMS Latency
Resolved - The issue impacting our third-party Verizon has now been RESOLVED.
Dec 5, 05:27 PST
Update - The carrier-side issue impacting short code (route 1) SMS services has been identified by the mobile carrier teams, and a fix has been scheduled.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.

The incident is still ongoing, and we will send another update if anything changes or once the monitoring phase begins.
Dec 5, 02:11 PST
Identified - The carrier-side issue impacting short code (route 1) SMS services has been identified by mobile carrier teams and a fix has been scheduled for December 04, 2025 at 7:00 PM.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will update again with any changes or once the monitoring phase begins.
Dec 4, 13:47 PST
Investigating - There is a carrier-side incident currently impacting short code (route 1) SMS services.

Customers may experience latency impacting outbound (MT) SMS messaging via short code (route 1) with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Dec 4, 10:21 PST
Dec 4, 2025
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS & MMS
Completed - The scheduled maintenance has been completed.
Dec 4, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 PST
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS and MMS services.

The maintenance is scheduled to begin Wednesday, December 3, 2025 at 10:00 PM PT and to finish December 4, 2025 by 3:00 AM PT. During the maintenance window, customers may experience latency impacting SMS and MMS messaging via short code (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 3, 14:20 PST
Scheduled Carrier Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Dec 4, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 23:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 26, 07:11 PST
Scheduled - Our Carrier partner will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Wednesday, December 3, 2025 at 11:00 PM PT and to finish December 4, 2025 by 15:00:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via toll-free with Carrier partner subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 26, 07:11 PST
Scheduled Carrier Partner Maintenance - Toll-Free SMS & MMS
Completed - The scheduled maintenance has been completed.
Dec 4, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 20:00 PST
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services.

The maintenance is scheduled to begin Wednesday, December 3, 2025 at 8:00 PM PT and to finish December 4, 2025 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay or failure to message delivery for inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free to or from the U.S. and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 10, 07:57 PST
Dec 3, 2025
Scheduled Carrier Maintenance - T-Mobile Toll Free SMS & MMS
Completed - The scheduled maintenance has been completed.
Dec 3, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 20:00 PST
Scheduled - T-Mobile will be performing scheduled maintenance impacting toll-free SMS and MMS services.

The maintenance is scheduled to begin Tuesday, December 2, 2025 at 8:00 PM PT and to finish December 3, 2025 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 2, 06:37 PST
Scheduled Carrier Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Dec 3, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 26, 06:47 PST
Scheduled - Our Carrier partner will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, December 2, 2025 at 9:00 PM PT and to finish December 3, 2025 by 2:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via toll-free with carrier partner subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 26, 06:47 PST
Dec 2, 2025
Mobile Carrier Incident - AT&T Short Code (Route 1) SMS-DLR Latency
Resolved - The issue impacting AT&T has now been RESOLVED.
Dec 2, 02:14 PST
Investigating - There is a carrier-side incident currently impacting short code (route 1) SMS-DLR services.

Customers may experience latency impacting SMS-DLR messaging via short code (route 1) with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Dec 1, 14:02 PST
Dec 1, 2025
Mobile Carrier Incident - T-Mobile Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Dec 1, 09:40 PST
Monitoring - A fix has been implemented by mobile carrier teams for the issue impacting short code (route 1) SMS services.

At this time, Convey and carrier teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Dec 1, 08:28 PST
Investigating - There is a carrier-side incident currently impacting short code (route 1) SMS services.

Customers may experience latency impacting outbound (MT) SMS messaging via short code (route 1) with T-Mobile.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Dec 1, 08:18 PST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

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