Aerialink Incident - MMS Outbound Messages Missing Attachments
Investigating - There is currently an incident impacting Aerialink MMS services. Customers may experience outbound MMS messages being delivered without the associated attachments for all the carriers.

Convey Engineering is actively investigating the issue and working to identify the root cause. We will keep you posted on updates and progress as we continue our investigation and work towards a resolution.

Please contact the Convey Help Desk with any questions. We will provide additional updates as more information becomes available.
Oct 07, 2026 - 15:55 PDT

About This Site

Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API v5 - HTTPS Operational
Message Delivery Degraded Performance
RCS Services Operational
Platform Management Portal Operational
10DLC Registration Services Operational
10DLC Registration Portal Operational
Conversations (Engine and Portal) Operational
Messenger Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Carrier Partner Maintenance - 10DLC SMS Oct 7, 2026 20:00 - Oct 8, 2026 05:00 PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, October 7, 2026 at 8:00 PM PT and to finish October 8, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Oct 06, 2026 - 01:56 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Oct 7, 2026 20:00 - Oct 8, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, October 7, 2026 at 8:00 PM PT and to finish October 8, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 04, 2026 - 00:26 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS Oct 7, 2026 21:00 - Oct 8, 2026 03:00 PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, October 7, 2026 at 9:00 PM PT and to finish October 8, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 05, 2026 - 20:11 PDT

Unplanned Carrier Partner Maintenance - 10DLC Registration & Provisioning Oct 11, 2026 22:00 - Oct 12, 2026 05:00 PDT

A 10DLC carrier partner will be performing unplanned maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Sunday, October 11, 2026 at 10:00 PM PDT and to finish Monday, October 12, 2026 by 5:00 AM PDT.

During the maintenance window, customers may experience delays in campaign and TN provisioning via 10DLC.
Posted on Oct 07, 2026 - 04:48 PDT

Scheduled Carrier Partner Maintenance - 10DLC - SMS& MMS Oct 12, 2026 21:00 - Oct 13, 2026 03:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 19, 2026 - 10:14 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Monday, October 12, 2026 at 8:00 PM PT and to finish October 13, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 05, 2026 - 19:31 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS & MMS Oct 13, 2026 20:00 - Oct 14, 2026 03:00 PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Tuesday, October 13, 2026 at 8:00 PM PT and to finish October 14, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 23, 2026 - 22:45 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Oct 14, 2026 20:00 - Oct 15, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, October 14, 2026 at 8:00 PM PT and to finish October 15, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 04, 2026 - 00:40 PDT

Scheduled Vendor Partner Maintenance - RCS US Oct 14, 2026 20:00-23:00 PDT

A vendor partner will be performing scheduled maintenance impacting RCS services for United States.

The maintenance is scheduled to begin Wednesday, October 14, 2026 at 10:00 PM PT and to finish October 15, 2026 by 1:00 AM PT. During the maintenance window, customers may experience intermittent connectivity interruptions when using RCS services.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 25, 2026 - 21:44 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS Oct 14, 2026 21:00 - Oct 15, 2026 03:00 PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, October 14, 2026 at 9:00 PM PT and to finish October 15, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 05, 2026 - 19:09 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Oct 21, 2026 20:00 - Oct 22, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, October 21, 2026 at 8:00 PM PT and to finish October 22, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 04, 2026 - 01:08 PDT

Scheduled Vendor Partner Maintenance - RCS US Oct 21, 2026 20:00-23:00 PDT

A vendor partner will be performing scheduled maintenance impacting RCS services for United States.

The maintenance is scheduled to begin Wednesday, October 21, 2026 at 10:00 PM PT and to finish October 22, 2026 by 1:00 AM PT. During the maintenance window, customers may experience intermittent connectivity interruptions when using RCS services.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 25, 2026 - 21:42 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, October 28, 2026 at 8:00 PM PT and to finish October 29, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 04, 2026 - 00:54 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS Nov 9, 2026 21:00 - Nov 10, 2026 03:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Monday, November 9, 2026 at 9:00 PM PT and to finish November 10, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Oct 02, 2026 - 13:50 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS Nov 11, 2026 21:00 - Nov 12, 2026 03:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, November 11, 2026 at 9:00 PM PT and to finish November 12, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Oct 02, 2026 - 15:51 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS Nov 16, 2026 21:00 - Nov 17, 2026 03:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Monday, November 16, 2026 at 9:00 PM PT and to finish November 17, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Oct 02, 2026 - 17:15 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS Nov 18, 2026 21:00 - Nov 19, 2026 03:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, November 18, 2026 at 9:00 PM PT and to finish November 19, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Oct 02, 2026 - 16:42 PDT

Oct 7, 2026

Carrier Partner Incident - AT&T Short Code (Route 2) SMS Delay
Resolved - Monitoring for the issue impacting short code (route 2) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Oct 7, 15:21 PDT
Monitoring - A fix has been implemented by carrier partner teams for the issue impacting short code (route 2) SMS services.

At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Oct 7, 13:35 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 2) SMS services.

Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via short code (route 2) with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Oct 7, 10:50 PDT
Carrier Partner Incident - 10DLC SMS Queuing
Resolved - The carrier partner incident impacting 10DLC SMS services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk
Oct 7, 03:35 PDT
Update - Our carrier partner teams continuing to investigate the issue.

There is a carrier-partner incident currently impacting 10DLC SMS services.

Customers may experience message queuing impacting inbound (MO) and outbound (MT) SMS via 10DLC.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Oct 7, 01:20 PDT
Update - Our carrier partner teams continuing to investigate the issue.

There is a carrier-partner incident currently impacting 10DLC SMS services.

Customers may experience message queuing impacting inbound (MO) and outbound (MT) SMS via 10DLC.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Oct 6, 18:50 PDT
Investigating - There is a carrier-partner incident currently impacting 10DLC SMS services.

Customers may experience message queuing impacting inbound (MO) and outbound (MT) SMS via 10DLC.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Oct 6, 09:08 PDT
Carrier Partner Incident - AT&T - Route 1&2 - SMS & MMS - Latency
Resolved - The Carrier-Partner incident impacting (route 1&2) SMS and MMS services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk
Oct 7, 03:30 PDT
Update - Our carrier partner teams continuing to investigate the issue.

There is a carrier-partner incident currently impacting (route 1&2) SMS and MMS services.

Customers may experience intermittent latency impacting inbound(MO), outbound (MT) SMS and MMS and missing/delayed delivery receipts via all sender types (route 1&2) with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Oct 7, 01:22 PDT
Investigating - There is a carrier-partner incident currently impacting (route 1&2) SMS and MMS services.

Customers may experience intermittent latency impacting inbound(MO), outbound (MT) SMS and MMS and missing/delayed delivery receipts via all sender types (route 1&2) with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Oct 6, 23:19 PDT

Oct 6, 2026

Aerialink Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 6, 21:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 19:00 PDT
Scheduled - We will be conducting emergency maintenance impacting Aerialink services.

The maintenance is scheduled to begin Tuesday, October 6, 2026, at 7:00 PM PT and end on October 6, 2026, by 9:30 PM PT. During the maintenance window, we do not expect any downtime.

Please see the complete list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 6, 15:30 PDT
Aerialink Incident - SMS and MMS via the HTTP V4 API (504 error)
Resolved - The issue affecting the APIX API Gateway and causing elevated 504 errors when sending SMS and MMS via the HTTP V4 API has been resolved.

The service is now operational, and message traffic is processing normally. We will continue to monitor the service to ensure stability.
Oct 6, 13:39 PDT
Investigating - Currently, the APIX API Gateway, used to send SMS and MMS via the HTTP V4 API, is experiencing a high volume of 504 errors. If you encounter a 5xx error, please retry the message. Our team is actively investigating the issue.
Oct 6, 13:01 PDT
Scheduled Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Oct 6, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 02:00 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Tuesday, October 6, 2026 at 2:00 AM PT and to finish October 6, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 6, 01:34 PDT
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Oct 6, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 02:00 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, October 6, 2026 at 2:00 AM PT and to finish October 6, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 25, 23:47 PDT
Scheduled Carrier Partner Maintenance - 10DLC SMS
Completed - The scheduled maintenance has been completed.
Oct 6, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 21:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Monday, October 5, 2026 at 9:00 PM PT and to finish October 6, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 5, 19:51 PDT

Oct 5, 2026

Scheduled Carrier Partner Maintenance - Toll Free SMS -Puerto Rico - Liberty
Completed - The scheduled maintenance has been completed.
Oct 5, 23:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 19:45 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for Puerto Rico - Liberty.

The maintenance is scheduled to begin Monday, Oct 5, 2026 at 7:45 PM PT and to finish Oct 6, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via toll-free for Puerto Rico - Liberty subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 4, 22:36 PDT
Planned Carrier Partner Maintenance - 10DLC Registration & Provisioning
Completed - The scheduled maintenance has been completed.
Oct 5, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:00 PDT
Scheduled - A 10DLC carrier partner will be performing unplanned maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Wednesday, August 19, 2026 at 10:00 PM PT and to finish Thursday, August 20, 2026 by 5:00 AM PT.

During the maintenance window, customers may experience delays in campaign and TN provisioning via 10DLC.
Sep 28, 03:22 PDT

Oct 4, 2026

Oct 3, 2026

Mobile Carrier Incident - Verizon - Short Code (Route 1) - SMS - US
Resolved - Monitoring for the issue impacting Verizon Short Code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Oct 3, 09:55 PDT
Investigating - There is a carrier-side incident currently impacting Aerialink Short Code (route 1) SMS services for US region

Customers may experience intermittent latency impacting Outbound(MT) SMS via all sender types (route 1) with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Oct 3, 09:19 PDT

Oct 2, 2026

Scheduled Carrier Partner Maintenance - 10DLC Registration & Provisioning
Completed - The scheduled maintenance has been completed.
Oct 2, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 20:00 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Thursday, October 1, 2026 at 8:00 PM PT and to finish October 2, 2026 by 12:00 AM PT. During the maintenance window, customers may experience delay in provisioning via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 30, 19:59 PDT

Oct 1, 2026

Scheduled Carrier Partner Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Oct 1, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 22:01 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Wednesday, September 30, 2026 at 10:00 PM PT and to finish October 1, 2026 by 6:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via toll-free.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 30, 18:55 PDT

Sep 30, 2026

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Sep 30, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 20:00 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Sept 30, 2026 at 8:00 PM PT and to finish Oct 1, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 12, 14:49 PDT

Sep 29, 2026

Scheduled Carrier Maintenance - Puerto Rico - Liberty Toll Free SMS
Completed - The scheduled maintenance has been completed.
Sep 29, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 19:45 PDT
Scheduled - Puerto Rico - Liberty will be performing scheduled maintenance impacting toll-free SMS services for Puerto Rico.

The maintenance is scheduled to begin Tuesday, September 29, 2026 at 7:45 PM PT and to finish September 29, 2026 by 11:30 PM PT. During the maintenance window, customers may experience intermittent delay impacting outbound (MT) SMS via toll-free with Puerto Rico - Liberty subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 29, 18:07 PDT
Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency
Resolved - The carrier-partner incident impacting short code (Route 1) SMS services has been resolved.
Sep 29, 15:25 PDT
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 29, 15:05 PDT
Mobile Carrier Incident - Verizon - Short Code (Route 1) - SMS - US
Resolved - Monitoring for the issue impacting Aerialink Short Code (route 1) SMS services for US region has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Sep 29, 06:19 PDT
Investigating - There is a carrier-side incident currently impacting Aerialink Short Code (route 1) SMS services for US region

Customers may experience intermittent latency impacting Outbound(MT) SMS via all sender types (route 1) with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 28, 09:03 PDT

Sep 28, 2026

Scheduled Carrier Maintenance - Verizon - Short Code (Route 1) - SMS
Completed - The scheduled maintenance has been completed.
Sep 28, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:00 PDT
Scheduled - Verizon will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Sunday, September 27, 2026 at 9:00 PM PT and to finish September 27, 2026 by 10:00 PM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 16, 12:03 PDT
Scheduled Carrier Maintenance - Short code - SMS (Route 1) - Americas - Canada
Completed - The scheduled maintenance has been completed.
Sep 28, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 19:30 PDT
Scheduled - Our carrier partner will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Sunday, Sept 27, 2026 at 7:30 PM PT and to finish Sept 28, 2026 by 3:30 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 6, 16:08 PDT

Sep 27, 2026

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Emergency Carrier Maintenance - T-Mobile - Short Code (Route 1&2) - SMS & MMS
Completed - The scheduled maintenance has been completed.
Sep 25, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 20:00 PDT
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1&2) SMS and MMS services.

The maintenance is scheduled to begin Thursday, September 24, 2026 at 8:00 PM PT and to finish September 25, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience latency impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 23, 12:47 PDT
Emergency Carrier Maintenance - All Sender Types MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Sep 25, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 01:04 PDT
Scheduled - An all sender types carrier partner will be performing emergency maintenance impacting all sender types MMS services.

The maintenance is scheduled to begin Friday, September 25, 2026 at 1:00 AM PT and to finish September 25, 2026 by 3:30 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS via all sender types with subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 25, 01:03 PDT
Emergency Carrier Maintenance - Toll Free MMS
Completed - The scheduled maintenance has been completed.
Sep 25, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 01:00 PDT
Scheduled - A toll-free carrier partner will be performing emergency maintenance impacting toll-free MMS services.

The maintenance is scheduled to begin Friday, September 25, 2026 at 1:00 AM PT and to finish September 25, 2026 by 3:30 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS via toll-free with subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 24, 20:07 PDT

Sep 24, 2026

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1& 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Sep 24, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:01 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.

The maintenance is scheduled to begin Wednesday, September 23, 2026 at 8:00 PM PT and to finish September 24, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 23, 02:58 PDT
Scheduled Vendor Partner Maintenance - RCS - US
Completed - The scheduled maintenance has been completed.
Sep 24, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 00:00 PDT
Scheduled - Our vendor partner will be performing scheduled maintenance impacting RCS services for US.

The maintenance is scheduled to begin Thursday, September 24, 2026, at 12:00 AM PT and to finish September 24, 2026, by 04:00 AM PT.

During the maintenance window, customers may experience intermittent latency when using RCS services.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 23, 12:32 PDT
Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Sep 24, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:00 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Sept 23, 2026 at 8:00 PM PT and to finish Sept 24, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 12, 14:48 PDT

Sep 23, 2026

Mobile Carrier Incident - Verizon - Short Code (Route 1) - SMS - US
Resolved - The issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Sep 23, 16:57 PDT
Update - Our carrier partner teams are continuing to investigate the issue.

There is a carrier-side incident currently impacting Aerialink Short Code (route 1) SMS services for US region

Customers may experience intermittent latency impacting Outbound(MT) SMS via all sender types (route 1) with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 23, 15:11 PDT
Update - We are continuing to investigate this issue.
Sep 23, 14:36 PDT
Investigating - There is a carrier-side incident currently impacting Aerialink Short Code (route 1) SMS services for US region

Customers may experience intermittent latency impacting Outbound(MT) SMS via all sender types (route 1) with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 23, 12:42 PDT
Carrier Partner Incident - 10DLC - MMS Latency
Resolved - The issue impacting MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Sep 23, 14:35 PDT
Update - Our carrier partner teams are continuing to investigate the issue.

There is a carrier-partner incident currently impacting Aerialink 10DLC MMS services.

Customers may experience intermittent latency impacting outbound (MT) MMS via 10DLC.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 23, 13:46 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC MMS services.

Customers may experience intermittent latency impacting outbound (MT) MMS via 10DLC.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 23, 10:43 PDT
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1&2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Sep 23, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 19:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1&2) SMS and MMS services.

The maintenance is scheduled to begin Tuesday, September 22, 2026 at 7:00 PM PT and to finish September 23, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code(route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 16, 14:11 PDT
Scheduled Carrier Maintenance - AT&T Toll Free SMS
Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:00 PDT
Scheduled - AT&T will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, September 22, 2026 at 8:00 PM PT and to finish September 23, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with AT&T subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 19, 00:07 PDT
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