All Systems Operational

About This Site

Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API v5 - HTTPS Operational
Message Delivery Operational
RCS Services Operational
Platform Management Portal Operational
10DLC Registration Services Operational
10DLC Registration Portal Operational
Messenger Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Carrier Partner Maintenance - 10DLC SMS & MMS Nov 11, 2026 20:00 - Nov 12, 2026 03:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Wednesday, November 11, 2026 at 8:00 PM PT and to finish November 12, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 09, 2026 - 14:16 PST

Scheduled Carrier Partner Maintenance - Toll Free - SMS & MMS - United States and Canada Nov 11, 2026 20:00 - Nov 12, 2026 00:00 PST

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Nov 11, 2026 at 8:00 PM PT and to finish Nov 12, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Oct 21, 2026 - 18:51 PDT

Scheduled Carrier Maintenance - Verizon - Toll Free & Shortcode- Route 1&2 - SMS & MMS-United States Nov 11, 2026 21:00 - Nov 12, 2026 02:00 PST

Verizon will be performing scheduled maintenance impacting short code Route (1&2) and Toll Free SMS and MMS services for United States.

The maintenance is scheduled To begin Wednesday, November 11, 2026, at 9:00 PM PST and finish November 12, 2026, by 2:00 AM PST.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code and Toll free Route (1&2) with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 08, 2026 - 01:32 PST

Scheduled Carrier Maintenance - Verizon Short Code (Route 1) SMS Nov 11, 2026 21:00 - Nov 12, 2026 02:00 PST

Verizon will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Wednesday, November 11, 2026 at 9:00 PM PT and to finish November 12, 2026 by 2:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 03, 2026 - 14:47 PST

Carrier Partner Maintenance - 10DLC Registration & Provisioning Nov 11, 2026 21:00 - Nov 12, 2026 05:00 PST

A 10DLC carrier partner will be performing planned maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Wednesday, November 11, 2026 at 9:00 PM PT and to finish, November 12 , 2026 by 5:00 AM PT.

During the maintenance window, customers may experience delays in campaign and TN provisioning via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 09, 2026 - 20:59 PST

Scheduled Carrier Partner Maintenance - 10DLC SMS Nov 11, 2026 21:00 - Nov 12, 2026 03:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, November 11, 2026 at 9:00 PM PT and to finish November 12, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Oct 02, 2026 - 15:51 PDT

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS & MMS Nov 12, 2026 20:00-22:00 PST

Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS and MMS services.

The maintenance is scheduled to begin Thursday, November 12, 2026 at 8:00 PM PT and to finish November 12, 2026 by 10:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with these small U.S. carriers’ subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 09, 2026 - 14:36 PST

Scheduled Carrier Partner Maintenance - 10DLC - SMS & MMS Nov 12, 2026 20:00 - Nov 13, 2026 02:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Thursday, November 12, 2026 at 8:00 PM PT and to finish November 13, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 09, 2026 - 21:19 PST

Scheduled Carrier Partner Maintenance - 10DLC - SMS & MMS Nov 16, 2026 20:00 - Nov 17, 2026 03:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Monday, November 16, 2026 at 8:00 PM PT and to finish November 17, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Oct 02, 2026 - 17:15 PDT

Scheduled Vendor Partner Maintenance - RCS - US Nov 16, 2026 23:00 - Nov 17, 2026 01:00 PST

Our vendor partner will be performing scheduled maintenance impacting RCS services for US.

The maintenance is scheduled to begin Monday, Nov 16, 2026, at 11:00 PM PT and to finish Nov 17, 2026, by 01:00 AM PT.

During the maintenance window, customers may experience intermittent latency when using RCS services.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 11, 2026 - 04:56 PST

Scheduled Carrier Partner Maintenance - Toll Free - SMS & MMS - United States and Canada Nov 18, 2026 20:00 - Nov 19, 2026 00:00 PST

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Nov 18, 2026 at 8:00 PM PT and to finish Nov 19, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Oct 21, 2026 - 18:53 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS Nov 18, 2026 21:00 - Nov 19, 2026 03:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, November 18, 2026 at 9:00 PM PT and to finish November 19, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Oct 02, 2026 - 16:42 PDT

Scheduled Carrier Partner Maintenance - Toll Free - SMS & MMS - United States and Canada Nov 23, 2026 20:00 - Nov 24, 2026 00:00 PST

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Monday, Nov 23, 2026 at 8:00 PM PT and to finish Nov 24, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Oct 21, 2026 - 18:48 PDT

Nov 11, 2026

Scheduled Carrier Partner Maintenance - 10DLC - MMS
Completed - The scheduled maintenance has been completed.
Nov 11, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 20:02 PST
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC MMS services.

The maintenance is scheduled to begin Tuesday, November 10, 2026 at 8:00 PM PT and to finish November 10, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 9, 21:12 PST
Scheduled Carrier Maintenance - Bell Mobility - Canada Toll Free SMS
Completed - The scheduled maintenance has been completed.
Nov 11, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 20:01 PST
Scheduled - Bell Mobility will be performing scheduled maintenance impacting toll-free SMS services for Canada.

The maintenance is scheduled to begin Tuesday, November 10, 2026 at 8:00 PM PST and finish Wednesday, November 11, 2026 by 3:00 AM PST. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with Bell Mobility subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 9, 14:53 PST
Scheduled Carrier Maintenance - AT&T 10DLC Registration & Provisioning
Completed - The scheduled maintenance has been completed.
Nov 11, 02:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 20:02 PST
Scheduled - AT&T will be performing scheduled maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Tuesday, November 10, 2026 at 8:00 PM PT and to finish November 11, 2026 by 2:00 AM PT. During the maintenance window, customers may experience delay impacting registration & provisioning via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 9, 13:58 PST
Scheduled Carrier Maintenance - Verizon Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Nov 11, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 21:01 PST
Scheduled - Verizon will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Tuesday, November 10, 2026 at 9:00 PM PT and to finish November 11, 2026 by 2:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 3, 14:41 PST
Emergency Carrier Partner Maintenance - Short Code SMS
Completed - The scheduled maintenance has been completed.
Nov 11, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 23:01 PST
Scheduled - A short code carrier partner will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Tuesday, November 10, 2026 at 9:00 PM PT and to finish November 11, 2026 by 1:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via short code (route 1).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 10, 22:58 PST

Nov 10, 2026

Emergency Carrier Partner Maintenance - Short Code SMS & MMS
Completed - The scheduled maintenance has been completed.
Nov 10, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 21:00 PST
Scheduled - A short code carrier partner will be performing emergency maintenance impacting short code (route 1) SMS and MMS services.

The maintenance is scheduled to begin Tuesday, November 10, 2026 at 9:00 PM PT and to finish November 10, 2026 by 11:00 PM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS messaging via short code (route 1).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 10, 16:59 PST
Scheduled Carrier Maintenance - Small U.S. carriers - Toll Free - SMS & MMS
Completed - The scheduled maintenance has been completed.
Nov 10, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 20:00 PST
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS and MMS services.

The maintenance is scheduled to begin Tuesday, November 10, 2026 at 8:00 PM PT and to finish November 10, 2026 by 10:00 PM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with these small U.S. carriers’ subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 9, 17:35 PST
Scheduled Carrier Partner Maintenance - 10DLC SMS
Completed - The scheduled maintenance has been completed.
Nov 10, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:00 PST
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Monday, November 9, 2026 at 9:00 PM PT and to finish November 10, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 2, 13:50 PDT
Scheduled Carrier Maintenance - Verizon Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Nov 10, 02:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:01 PST
Scheduled - Verizon will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Monday, November 9, 2026 at 9:00 PM PT and to finish November 10, 2026 by 2:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 4, 11:58 PST
Scheduled Carrier Maintenance - Verizon Toll Free SMS & MMS-United States
Completed - The scheduled maintenance has been completed.
Nov 10, 02:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:00 PST
Scheduled - Verizon will be performing scheduled maintenance impacting short code SMS and MMS services for United States.

The maintenance is scheduled To begin Monday, November 9, 2026, at 9:00 PM PST and finish November 10, 2026, by 2:00 AM PST. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 7, 01:00 PST
Scheduled Carrier Partner Maintenance - 10DLC SMS & MMS
Completed - The scheduled maintenance has been completed.
Nov 10, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 19:00 PST
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Monday, November 9, 2026 at 7:00 PM PT and to finish November 10, 2026 by 2:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 9, 14:10 PST

Nov 9, 2026

Nov 8, 2026

No incidents reported.

Nov 7, 2026

Emergency Carrier Partner Maintenance - Short Code SMS
Completed - The scheduled maintenance has been completed.
Nov 7, 01:53 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 23:53 PST
Scheduled - A short code carrier partner will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Friday, November 6, 2026 at 10:30 PM PST and is expected to finish Saturday, November 7, 2026 by 12:30 AM PST. During the maintenance window, customers may experience intermittent service interruption impacting inbound (MO) and outbound (MT) SMS messaging via short code (route 1).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 6, 23:52 PST

Nov 6, 2026

Carrier Partner Incident - T-Mobile - Short Code(Route 1)- SMS - Latency
Resolved - The issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Nov 6, 11:37 PST
Investigating - There is a carrier-partner incident currently impacting Aerialink short code SMS services.

Customers may experience intermittent latency impacting outbound SMS via short code with T-Mobile.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 6, 08:40 PST
Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (Route 1 ) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Nov 6, 03:05 PST
Update - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 6, 01:50 PST
Update - The carrier partner incident impacting short code (route 1) SMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1)Small U.S. carriers.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 5, 18:08 PST
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 5, 15:02 PST

Nov 5, 2026

Emergency Carrier Partner Maintenance - Short Code SMS
Completed - The scheduled maintenance has been completed.
Nov 5, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 PST
Scheduled - A short code carrier partner will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Thursday, November 5, 2026 at 9:00 PM PT and to finish November 5, 2026 by 11:00 PM PT. During the maintenance window, customers may experience intermittent service interruption impacting inbound (MO) and outbound (MT) SMS messaging via short code (route 1).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 5, 19:01 PST
Carrier Partner Incident - RCS - US
Resolved - Monitoring for the issue impacting Aerialink RCS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Nov 5, 13:36 PST
Investigating - There is a carrier-partner incident currently impacting Aerialink RCS services.

Customers may experience intermittent failures on some RCS services in US region.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 5, 12:25 PST
Scheduled Carrier Maintenance - T-Mobile - Short Code (Route 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Nov 5, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 20:00 PST
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 2) SMS and MMS services.

The maintenance is scheduled to begin Wednesday, Nov 4, 2026 at 8:00 PM PST and expected to finish Thursday, Nov 5, 2026 at 5:00 AM PST.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 4, 09:54 PST
Carrier Partner Maintenance - 10DLC - SMS - Latency - AT&T
Completed - The scheduled maintenance has been completed.
Nov 5, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 18:00 PST
Scheduled - AT&T will be performing unplanned maintenance impacting 10DLC SMS & provisioning services.

The maintenance is scheduled to begin Wednesday, November 4, 2026 at 6:00 PM PST and to finish November 5, 2026 by 3:00 AM PST.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code with AT&T subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 4, 04:40 PST
Scheduled Carrier Partner Maintenance - Toll Free - SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Nov 5, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 20:00 PST
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Nov 4, 2026 at 8:00 PM PT and to finish Nov 5, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 21, 18:56 PDT

Nov 4, 2026

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free MMS
Completed - The scheduled maintenance has been completed.
Nov 4, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 21:00 PST
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free MMS services.

The maintenance is scheduled to begin Wednesday, November 4, 2026 at 9:00 PM PT and to finish November 4, 2026 by 11:00 PM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 1, 21:47 PST
Unplanned Carrier Partner Maintenance - Aerialink - 10DLC - SMS & MMS
Completed - The scheduled maintenance has been completed.
Nov 4, 20:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 11:00 PST
Scheduled - A 10DLC carrier partner will be performing unplanned maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Wednesday, Nov 4, 2026 at 11:00 AM PST and is expected to finish Wednesday, Nov 4, 2026 at 8:00 PM PST.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 4, 10:32 PST
Carrier Partner Incident - T-Mobile - Short Code(Route 1)- SMS - Latency
Resolved - The issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Nov 4, 09:47 PST
Investigating - There is a carrier-partner incident currently impacting Aerialink short code SMS services.

Customers may experience intermittent latency impacting outbound SMS via short code with T-Mobile.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 4, 09:26 PST
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Nov 4, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 20:00 PST
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Tuesday, November 3, 2026 at 8:00 PM PT and to finish November 4, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 3, 10:26 PST

Nov 3, 2026

Aerialink Schedule Maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 20:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 18:30 PST
Scheduled - We will be conducting scheduled maintenance impacting Aerialink services.

The maintenance is scheduled to begin Tuesday, November 3, 2026, at 6:30 PM PT and end on November 3, 2026, by 8:30 PM PT. During the maintenance window, we do not expect any downtime.

Please see the complete list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 3, 12:29 PST
Carrier Partner Incident - 10DLC - MMS Latency
Resolved - Monitoring for the issue impacting Aerialink 10DLC MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Nov 3, 15:08 PST
Update - The carrier partner incident impacting Aerialink 10DLC MMS services is currently under investigation by carrier partner teams.

Customers may experience intermittent latency impacting outbound (MT) MMS via 10DLC .

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 3, 12:20 PST
Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC MMS services.

Customers may experience intermittent latency impacting outbound (MT & DR) MMS via 10DLC.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 3, 08:31 PST

Nov 2, 2026

Carrier Partner Incident - SMS latency (Route 2) - Singapore - Singtel
Completed - The scheduled maintenance has been completed.
Nov 2, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 09:00 PST
Scheduled - Singtel will be performing scheduled maintenance impacting short code (route 2) SMS services.

The maintenance is scheduled to begin Monday, November 2, 2026 at 9:00 AM PT and to finish November 2, 2026 by 2:00 PM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via short code (route 2) with these Singapore - Singtel subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 22, 20:01 PDT

Nov 1, 2026

Carrier Incident - Google voice - Short Code (Route 1) - SMS Latency
Resolved - The issue impacting SMS services for Google voice has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Nov 1, 21:17 PST
Update - Our carrier partner teams are continuing to investigate the issue.

There is a carrier-side incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT), inbound (MO) SMS and missing/delayed delivery receipts via short code (route 1) with Google Voice.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 1, 20:20 PST
Investigating - There is a carrier-side incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT), inbound (MO) SMS and missing/delayed delivery receipts via short code (route 1) with Google Voice.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 1, 17:32 PST

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Unplanned Carrier Partner Maintenance - Aerialink - 10DLC - SMS & MMS
Completed - The scheduled maintenance has been completed.
Oct 30, 12:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 22:03 PDT
Scheduled - A 10DLC carrier partner will be performing unplanned maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Thursday, Oct 29, 2026 at 9:00 PM PT and to finish Oct 30, 2026 at 11:00 AM PT. 

During the maintenance window, customers may experience intermittent latency impacting  inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 29, 22:02 PDT

Oct 29, 2026

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Oct 29, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:00 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, October 28, 2026 at 8:00 PM PT and to finish October 29, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 4, 00:54 PDT

Oct 28, 2026

Scheduled Carrier Maintenance - Verizon Toll Free SMS
Completed - The scheduled maintenance has been completed.
Oct 28, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 21:00 PDT
Scheduled - Verizon will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Wednesday, October 28, 2026 at 9:00 PM PT and to finish October 28, 2026 by 10:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 20, 15:05 PDT
Scheduled Carrier Maintenance - Verizon Toll Free SMS
Completed - The scheduled maintenance has been completed.
Oct 28, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 21:00 PDT
Scheduled - Verizon will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, October 27, 2026 at 9:00 PM PT and to finish October 28, 2026 by 2:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Oct 20, 15:09 PDT
Carrier Partner Incident - 10DLC - SMS & MMS - Latency
Resolved - The issue impacting SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Oct 28, 00:38 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC SMS and MMS services.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via 10DLC .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Oct 27, 22:17 PDT
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