Mobile Carrier Incident - Verizon - Short Code (Route 1) - SMS - US
Update - We are continuing to investigate this issue.
Sep 23, 2026 - 14:36 PDT
Investigating - There is a carrier-side incident currently impacting Aerialink Short Code (route 1) SMS services for US region

Customers may experience intermittent latency impacting Outbound(MT) SMS via all sender types (route 1) with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 23, 2026 - 12:42 PDT

About This Site

Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API v5 - HTTPS Operational
Message Delivery Degraded Performance
RCS Services Operational
Platform Management Portal Operational
10DLC Registration Services Operational
10DLC Registration Portal Operational
Conversations (Engine and Portal) Operational
Messenger Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1& 2) SMS & MMS Sep 23, 2026 20:00 - Sep 24, 2026 04:00 PDT

T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.

The maintenance is scheduled to begin Wednesday, September 23, 2026 at 8:00 PM PT and to finish September 24, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 23, 2026 - 02:58 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Sep 23, 2026 20:00 - Sep 24, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Sept 23, 2026 at 8:00 PM PT and to finish Sept 24, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 12, 2026 - 14:48 PDT

Scheduled Vendor Partner Maintenance - RCS - US Sep 24, 2026 00:00-04:00 PDT

Our vendor partner will be performing scheduled maintenance impacting RCS services for US.

The maintenance is scheduled to begin Thursday, September 24, 2026, at 12:00 AM PT and to finish September 24, 2026, by 04:00 AM PT.

During the maintenance window, customers may experience intermittent latency when using RCS services.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 23, 2026 - 12:32 PDT

Emergency Carrier Maintenance - T-Mobile - Short Code (Route 1&2) - SMS & MMS Sep 24, 2026 20:00 - Sep 25, 2026 04:00 PDT

T-Mobile will be performing emergency maintenance impacting short code (route 1&2) SMS and MMS services.

The maintenance is scheduled to begin Thursday, September 24, 2026 at 8:00 PM PT and to finish September 25, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience latency impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 23, 2026 - 12:47 PDT

Scheduled Carrier Maintenance - Short code - SMS (Route 1) - Americas - Canada Sep 27, 2026 19:30 - Sep 28, 2026 03:30 PDT

Our carrier partner will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Sunday, Sept 27, 2026 at 7:30 PM PT and to finish Sept 28, 2026 by 3:30 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 06, 2026 - 16:08 PDT

Scheduled Carrier Maintenance - Verizon - Short Code (Route 1) - SMS Sep 27, 2026 21:00 - Sep 28, 2026 10:00 PDT

Verizon will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Sunday, September 27, 2026 at 9:00 PM PT and to finish September 27, 2026 by 10:00 PM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with Verizon subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 16, 2026 - 12:03 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Sep 30, 2026 20:00-21:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Sept 30, 2026 at 8:00 PM PT and to finish Oct 1, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Aug 12, 2026 - 14:49 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS Oct 5, 2026 21:00 - Oct 6, 2026 03:00 PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Monday, October 5, 2026 at 9:00 PM PT and to finish October 6, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 05, 2026 - 19:51 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Oct 7, 2026 20:00 - Oct 8, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, October 7, 2026 at 8:00 PM PT and to finish October 8, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 04, 2026 - 00:26 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS Oct 7, 2026 21:00 - Oct 8, 2026 03:00 PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, October 7, 2026 at 9:00 PM PT and to finish October 8, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 05, 2026 - 20:11 PDT

Scheduled Carrier Partner Maintenance - 10DLC - SMS& MMS Oct 12, 2026 21:00 - Oct 13, 2026 03:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 19, 2026 - 10:14 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Monday, October 12, 2026 at 8:00 PM PT and to finish October 13, 2026 by 3:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 05, 2026 - 19:31 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Oct 14, 2026 20:00 - Oct 15, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, October 14, 2026 at 8:00 PM PT and to finish October 15, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 04, 2026 - 00:40 PDT

Scheduled Carrier Partner Maintenance - 10DLC SMS Oct 14, 2026 21:00 - Oct 15, 2026 03:00 PDT

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Wednesday, October 14, 2026 at 9:00 PM PT and to finish October 15, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 05, 2026 - 19:09 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Oct 21, 2026 20:00 - Oct 22, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, October 21, 2026 at 8:00 PM PT and to finish October 22, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 04, 2026 - 01:08 PDT

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, October 28, 2026 at 8:00 PM PT and to finish October 29, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Sep 04, 2026 - 00:54 PDT

Sep 23, 2026

Carrier Partner Incident - 10DLC - MMS Latency
Resolved - The issue impacting MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Sep 23, 14:35 PDT
Update - Our carrier partner teams are continuing to investigate the issue.

There is a carrier-partner incident currently impacting Aerialink 10DLC MMS services.

Customers may experience intermittent latency impacting outbound (MT) MMS via 10DLC.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 23, 13:46 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC MMS services.

Customers may experience intermittent latency impacting outbound (MT) MMS via 10DLC.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 23, 10:43 PDT
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1&2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Sep 23, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 19:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1&2) SMS and MMS services.

The maintenance is scheduled to begin Tuesday, September 22, 2026 at 7:00 PM PT and to finish September 23, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code(route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 16, 14:11 PDT
Scheduled Carrier Maintenance - AT&T Toll Free SMS
Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:00 PDT
Scheduled - AT&T will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, September 22, 2026 at 8:00 PM PT and to finish September 23, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with AT&T subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 19, 00:07 PDT

Sep 22, 2026

Scheduled Carrier Partner Maintenance - 10DLC SMS
Completed - The scheduled maintenance has been completed.
Sep 22, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:01 PDT
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Monday, September 21, 2026 at 8:00 PM PT and to finish September 22, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 17, 23:19 PDT
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1&2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Sep 22, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 19:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1&2) SMS and MMS services.

The maintenance is scheduled to begin Monday, September 21, 2026 at 7:00 PM PT and to finish September 22, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code(route 1&2) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 16, 14:01 PDT
Emergency Carrier Maintenance - AT& T-Short Code -MMS
Completed - The scheduled maintenance has been completed.
Sep 22, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:00 PDT
Scheduled - AT&T will be performing emergency maintenance impacting short code MMS services.

The maintenance is scheduled to begin Monday, September 21, 2026 at 8:00 PM PT and to finish September 22, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS via short code with AT&T subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 21, 18:05 PDT

Sep 21, 2026

Emergency Carrier Maintenance - Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Sep 21, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 19:00 PDT
Scheduled - Small U.S. carriers will be performing Emergency maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Monday, September 21, 2026, at 7:00 PM PDT and to finish September 21, 2026, by 8:00 PM PDT. During the maintenance window, customers may experience intermittent delay impacting outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 21, 15:05 PDT
Mobile Carrier Incident - Verizon - Short Code (Route 1) SMS Latency - US region
Resolved - Monitoring for the issue impacting Aerialink Short Code (route 1) SMS services for US region has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Sep 21, 19:47 PDT
Investigating - There is a carrier-side incident currently impacting Aerialink Short Code (route 1) SMS services for US region

Customers may experience intermittent latency impacting Outbound (MT) SMS via short code (route 1) with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 21, 15:50 PDT

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

Scheduled Carrier Partner Maintenance - Toll Free MMS
Completed - The scheduled maintenance has been completed.
Sep 17, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 01:01 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting United States MMS services.

The maintenance is scheduled to begin Thursday, September 17, 2026 at 1:00 AM PDT and to finish September 17, 2026 by 3:30 AM PDT. During the maintenance window, customers may experience intermittent delays impacting inbound (MO) and outbound (MT) MMS messaging via toll-free.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 3, 13:09 PDT
Unplanned Carrier Partner Maintenance - 10DLC MMS
Completed - The scheduled maintenance has been completed.
Sep 17, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 PDT
Scheduled - A 10DLC carrier partner will be performing unplanned maintenance impacting 10DLC MMS services.

The maintenance is scheduled to begin Wednesday, September 16, 2026 at 8:00 PM PT and to finish September 17, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 16, 22:59 PDT
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Sep 17, 01:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 19:00 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Wednesday, September 16, 2026 at 7:00 PM PT and to finish September 17, 2026 by 1:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 11, 22:44 PDT
Emergency Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Sep 17, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 19:01 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Wednesday, September 16, 2026 at 7:00 PM PT and to finish September 17, 2026 by 1:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 15, 20:04 PDT
Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Sep 17, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:00 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Sept 16, 2026 at 8:00 PM PT and to finish Sept 17, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 12, 14:53 PDT

Sep 16, 2026

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

Carrier Partner Incident - SMS latency (Route 2) - Bouygues Telecom - France
Resolved - Monitoring for the issue impacting SMS services for Bouygues Telecom - France has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Sep 12, 22:03 PDT
Monitoring - A fix has been implemented by carrier partner teams for the issue impacting SMS services for Bouygues Telecom - France.

At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Sep 12, 21:13 PDT
Update - We are continuing to investigate the issue.

There is a carrier-partner incident currently impacting SMS services for Bouygues Telecom - France.

Customers may experience intermittent latency impacting inbound (MO), outbound (MT) SMS and delayed or missing delivery receipts with Bouygues Telecom subscribers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 12, 18:42 PDT
Update - We are continuing to investigate the issue.

There is a carrier-partner incident currently impacting SMS services for Bouygues Telecom - France.

Customers may experience intermittent latency impacting inbound (MO), outbound (MT) SMS and delayed or missing delivery receipts with Bouygues Telecom subscribers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 12, 16:11 PDT
Investigating - There is a carrier-partner incident currently impacting SMS services for Bouygues Telecom - France.

Customers may experience intermittent latency impacting inbound (MO), outbound (MT) SMS and delayed or missing delivery receipts with Bouygues Telecom subscribers (Route 2).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 12, 13:16 PDT

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Carrier Partner Incident - 10DLC - SMS Latency
Resolved - The issue impacting 10 DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Sep 10, 17:05 PDT
Update - We are continuing to investigate this issue.

There is a carrier-partner incident currently impacting Aerialink 10DLC SMS services.

Customers may experience intermittent latency impacting inbound, outbound SMS and delivery receipts via 10DLC .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 10, 16:50 PDT
Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC SMS services.

Customers may experience intermittent latency impacting inbound, outbound SMS and delivery receipts via 10DLC .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Sep 10, 13:46 PDT
Scheduled Carrier Partner Maintenance - Short Code SMS & MMS
Completed - The scheduled maintenance has been completed.
Sep 10, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 02:01 PDT
Scheduled - A short code carrier partner will be performing scheduled maintenance impacting short code (route 1 & route 2) SMS and MMS services.

The maintenance is scheduled to begin Thursday, September 10, 2026 at 2:00 AM PT and to finish September 10, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via short code (route 1 & route 2).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 31, 07:26 PDT
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Sep 10, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 02:00 PDT
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Thursday, September 10, 2026 at 2:00 AM PT and to finish September 10, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Sep 1, 19:04 PDT
Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Sep 10, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 PDT
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

The maintenance is scheduled to begin Wednesday, Sept 9, 2026 at 8:00 PM PT and to finish Sept 10, 2026 by 12:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Aug 12, 15:12 PDT

Sep 9, 2026

Incident History Powered by Atlassian Statuspage