Aerialink Status

Aerialink

Carrier Partner Incident - AT&T 10Dlc SMS Latency

Investigating - There is a carrier-partner incident currently impacting Aerialink 10DLC SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 25, 2026 - 12:23 PST

About This Site

Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational

API v5 - HTTPS Operational

Message Delivery Degraded Performance

RCS Services Operational

Platform Management Portal Operational

10DLC Registration Services Operational

10DLC Registration Portal Operational

Conversations (Engine and Portal) Operational

Messenger Engine Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS Feb `25`, `2026` `20:00` - Feb `26`, `2026` `00:00` PST

Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services for US and Canada.

The maintenance is scheduled to begin Wednesday, February 25, 2026 at 8:00 PM PT and to finish February 26, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Feb 25, 2026 - 20:00 PST

Scheduled Carrier Partner Maintenance - Aerialink 10DLC Registration & Provisioning Feb `25`, `2026` `21:00` - Feb `26`, `2026` `05:00` PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Wednesday, February 25, 2026 at 9:00 PM PT and to finish February 26, 2026 by 5:00 AM PT. During the maintenance window, customers may experience minor delay impacting registration & provisioning messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Feb 20, 2026 - 04:06 PST

Scheduled Carrier Maintenance - Small U.S. carriers for all sender types of SMS (US region) Feb `26`, `2026` `19:00`-`21:00` PST

Small U.S. carriers will be performing scheduled maintenance impacting all sender types SMS services(US region).

The maintenance is scheduled to begin Thursday, February 26, 2026 at 7:00 PM PT and to finish February 26, 2026 by 9:00 PM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via all sender types with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Feb 25, 2026 - 08:54 PST

Scheduled Carrier Maintenance - MMS Feb `26`, `2026` `21:00` - Feb `27`, `2026` `03:00` PST

Update - Our carrier partner will be performing scheduled maintenance impacting MMS services.

The maintenance is rescheduled to begin Thursday, February 26, 2026 at 9:00 PM PT and to finish February 27, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 26, 2026 - 02:04 PST

Scheduled - Our carrier partner will be performing scheduled maintenance impacting MMS services.

The maintenance is scheduled to begin Sunday, February 22, 2026 at 9:00 PM PT and to finish February 23, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 21, 2026 - 02:43 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar `4`, `2026` `20:00` - Mar `5`, `2026` `00:00` PST

Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada. The maintenance is scheduled to begin 04 March 2026 at 20:00 PST and to finish 05 March 2026 at 00:00 PST. During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Feb 11, 2026 - 18:44 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar `11`, `2026` `20:00` - Mar `12`, `2026` `00:00` PDT

Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada. The maintenance is scheduled to begin 11 March 2026 at 20:00 PDT and to finish 12 March 2026 at 00:00 PDT. During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Feb 11, 2026 - 18:46 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar `18`, `2026` `20:00` - Mar `19`, `2026` `00:00` PDT

Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada. The maintenance is scheduled to begin 18 March 2026 at 20:00 PDT and to finish 19 March 2026 at 00:00 PDT. During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Feb 11, 2026 - 18:54 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar `25`, `2026` `20:00` - Mar `26`, `2026` `00:00` PDT

Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada. The maintenance is scheduled to begin 25 March 2026 at 20:00 PT and to finish 26 March 2026 at 00:00 PST. During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Feb 11, 2026 - 18:42 PST

Past Incidents

Feb 25, 2026

Unresolved incident: Carrier Partner Incident - AT&T 10Dlc SMS Latency.

Feb 24, 2026

Vendor Incident - SMS Delay - Costa Rica - Claro

Resolved - The issue impacting SMS services for Costa Rica - Claro has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 24, 21:02 PST

Investigating - There is a carrier-partner incident currently impacting SMS services.

Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and delivery receipts.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 24, 19:56 PST

Carrier Partner Incident - AT&T 10DLC SMS Latency

Resolved - Issue with impacting Aerialink 10DLC SMS services via AT&T is resolved and everything looks good.
Feb 24, 14:40 PST

Scheduled Carrier Maintenance - AT&T/ T-Mobile - SMS & MMS

Completed - The scheduled maintenance has been completed.
Feb 24, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 20:00 PST

Scheduled - AT&T and T- Mobile will be performing scheduled maintenance impacting all sender types services.

The maintenance is scheduled to begin Monday, February 23, 2026 at 8:00 PM PT and to finish February 24, 2026 by 4:00 AM PT.

During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS / MMS delivery via all sender types with AT&T and T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 23, 17:09 PST

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS & MMS

Completed - The scheduled maintenance has been completed.
Feb 24, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 21:00 PST

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS and MMS services.

The maintenance is scheduled to begin Monday, February 23, 2026, at 9:00 PM PT and to finish February 24, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 23, 09:53 PST

Emergency Carrier Maintenance - Impacting 10DLC DLR

Completed - The scheduled maintenance has been completed.
Feb 24, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 21:00 PST

Scheduled - Vendor partner will be performing emergency maintenance impacting 10DLC SMS DLR

The maintenance is scheduled to begin Monday, February 23, 2026, at 9:00 PM PT and to finish February 24, 2026, by 2:00 AM PT. During the maintenance window, customers may experience DLR loss for some 10 DLC senders for outbound (MT) SMS via some 10DLC senders

Note: This maintenance is not impacting any deliveries of messages, only DLR loss expected for few minutes

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 23, 16:35 PST

Feb 23, 2026

Carrier Partner Incident - AT&T 10DLC SMS Latency

Resolved - The issue impacting SMS services via 10 DLC via AT&T has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 23, 17:39 PST

Carrier Partner Incident – SMS Latency for Outbound US Traffic (Small U.S. Carriers)

Resolved - Dear customer,

Please be advised that the issue impacting outbound messages Small US Carriers has now been RESOLVED.
Feb 23, 11:33 PST

Investigating - There is a carrier-partner incident currently impacting SMS services for US region

Customers may experience intermittent latency impacting outbound (MT) SMS via Small U.S. carriers.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 23, 11:20 PST

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

Carrier Partner Incident - United Kingdom - 3 SMS Delivery Receipt Delays

Resolved - Monitoring for the issue impacting SMS services for United Kingdom has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 20, 18:34 PST

Investigating - There is a carrier-partner incident currently impacting SMS services for United Kingdom.

Customers may experience intermittent delivery receipt delays impacting inbound (MO) and outbound (MT) SMS with United Kingdom - 3.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 20, 15:50 PST

Carrier Partner Incident - AT&T 10Dlc SMS Latency

Resolved - Monitoring for the issue impacting 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 20, 17:13 PST

Investigating - There is a carrier-partner incident currently impacting 10DLC SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 20, 15:54 PST

Carrier Partner Incident - AT&T SMS Delivery Mexico

Resolved - The issue impacting SMS services for Mexico has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 20, 00:09 PST

Update - We are continuing to investigate this issue.
Feb 19, 22:15 PST

Update - The vendor incident impacting SMS services is still under investigation by vendor teams.

Customers may experience intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts with AT&T
Feb 19, 21:41 PST

Investigating - There is a carrier-partner incident currently impacting SMS services for Mexico.

Customers may experience intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 19, 19:38 PST

Feb 19, 2026

Carrier Partner Incident - AT&T/ T-Mobile/ Verizon SMS Delivery - US

Resolved - The issue impacting SMS services for US has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 19, 22:01 PST

Update - The vendor incident impacting SMS services is still under investigation by vendor teams.

Customers may still experience intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts with AT&T/ T- Mobile/ Verizon.
Feb 19, 21:08 PST

Investigating - There is a carrier-partner incident currently impacting SMS services for US.

Customers may experience intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts with AT&T/ T- Mobile/ Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 19, 17:39 PST

Planned Carrier Maintenance - Small U.S. carriers - SMS

Completed - The scheduled maintenance has been completed.
Feb 19, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 19:00 PST

Scheduled - Small U.S. carriers will be performing emergency maintenance impacting SMS services.

The maintenance is scheduled to begin February 19, 2026 at 7:00 PM PT and to finish February 19, 2026 by 09:00 PM PT.

During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 19, 17:54 PST

Carrier Partner Incident - AT&T SMS Delivery Mexico

Resolved - Monitoring for the issue impacting Aerialink toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 19, 04:05 PST

Monitoring - A fix has been implemented by teams for the issue impacting SMS services.

At this time, Convey teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Feb 19, 00:25 PST

Emergency Carrier Maintenance - AT&T Short Code SMS

Completed - The scheduled maintenance has been completed.
Feb 19, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 22:00 PST

Scheduled - AT&T will be performing emergency maintenance impacting short code SMS services.

The maintenance is scheduled to begin Wednesday, February 18, 2026 at 10:00 PM PT and to finish February 19, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code with AT&T subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 15, 04:50 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS

Completed - The scheduled maintenance has been completed.
Feb 19, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 20:00 PST

Scheduled - Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada.

The maintenance is scheduled to begin Wednesday, February 18, 2026 at 8:00 PM PT and to finish February 19, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 9, 15:51 PST

Feb 18, 2026

Carrier Partner Incident - {{Thumb Cellular}} Toll-Free SMS Delivery Delays

Resolved - Monitoring for the issue impacting Aerialink toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please get in touch with the Convey Help Desk.
Feb 18, 05:51 PST

Update - The carrier partner incident impacting Aerialink toll-free SMS services is currently under investigation by carrier partner teams.

Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Thumb cellular.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 17, 23:53 PST

Investigating - There is a carrier-partner incident currently impacting Aerialink toll-free SMS services.

Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Thumb Cellular.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 17, 11:40 PST

Feb 17, 2026

Emergency Carrier Maintenance - SMS Gateway - US & CA

Completed - The scheduled maintenance has been completed.
Feb 17, 06:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 04:00 PST

Scheduled - Our Carrier partner will be performing emergency maintenance impacting SMS services.

The maintenance is scheduled to begin February 17, 2026 at 04:00 AM PT and to finish February 17, 2026 by 10:00 AM PT.

During the maintenance window, customers may experience intermittent latency impacting outbound (MT) SMS.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 17, 00:18 PST

Carrier Partner Incident - AT&T SMS Delivery Delays Mexico

Resolved - Monitoring for the issue impacting SMS services for Italy has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 17, 05:34 PST

Monitoring - Monitoring for the issue impacting SMS services for Italy has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 17, 05:32 PST

Investigating - There is a carrier-partner incident currently impacting SMS services for Mexico.

Customers may experience intermittent delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts via AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 16, 22:15 PST

Unplanned Carrier Partner Maintenance - Aerialink MMS

Completed - The scheduled maintenance has been completed.
Feb 17, 04:43 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 22:43 PST

Scheduled - Our carrier partner will be performing unplanned maintenance impacting inter - carrier MMS services for Los Angeles.

The maintenance is scheduled to begin Monday, February 16, 2026 at 10:00 PM PT and to finish February 17, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent connection drops and/or latency in sending and receiving MMS messages.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 16, 22:42 PST

Feb 16, 2026

Carrier Partner Incident - SMS Delays - Norway

Resolved - Monitoring for the issue impacting SMS services for Italy has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 16, 18:11 PST

Investigating - There is a carrier-partner incident currently impacting SMS services for Norway-Telia.

Customers may experience intermittent delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts impacting inbound (MO) and outbound (MT) SMS.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 16, 16:55 PST

Unplanned Carrier Maintenance - 10DLC Registration & Provisioning

Completed - The scheduled maintenance has been completed.
Feb 16, 05:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 21:00 PST

Scheduled - Carrier partner will be performing unplanned maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Sunday, February 15, 2026 at 9:00 PM PT and to finish February 16, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent {{other impact}} impacting registration & provisioning via 10DLC with subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 12, 08:42 PST

Feb 15, 2026

Carrier Partner Incident - SMS Delays Italy - Vodafone

Resolved - Monitoring for the issue impacting SMS services for Italy has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 15, 20:11 PST

Investigating - There is a carrier-partner incident currently impacting SMS services for Italy.

Customers may experience intermittent delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts impacting inbound (MO) and outbound (MT) SMS via Vodafone.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 15, 17:02 PST

Feb 14, 2026

Carrier Partner Incident - AT&T 10DLC SMS Latency

Resolved - Monitoring for the issue impacting Aerialink SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 14, 03:21 PST

Update - Monitoring for the issue impacting Aerialink SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 14, 00:35 PST

Feb 13, 2026

Incident - SMS & MMS Traffic

Investigating - There is incident currently impacting Aerialink SMS and MMS services.

Customers may experience intermittent traffic impacting inbound (MO) SMS and MMS.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 13, 07:05 PST

Feb 12, 2026

Mobile Carrier Incident - Verizon SMS Delay (US region)

Resolved - Monitoring for the issue impacting Aerialink SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 12, 14:02 PST

Investigating - There is a carrier-side incident currently impacting Aerialink SMS services - US region

Customers may experience intermittent delay impacting outbound (MT) SMS via with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 12, 10:26 PST

Scheduled Carrier Partner Maintenance - At&T Toll Free SMS

Completed - The scheduled maintenance has been completed.
Feb 12, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 07:00 PST

Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting AT&T toll-free SMS services.

The maintenance is scheduled to begin Thursday, February 12, 2026 at 7:00 AM PT and to finish February 12, 2026 by 8:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting AT&T inbound (MO) and outbound (MT) SMS messaging via toll-free.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 30, 07:10 PST

Carrier Partner Incident - SMS Delays Malaysia

Resolved - Monitoring for the issue impacting Aerialink SMS services for Malaysia has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 12, 03:40 PST

Investigating - There is a carrier-partner incident currently impacting SMS services for Malaysia.

Customers may experience intermittent delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts impacting inbound (MO) and outbound (MT) SMS towards TuneTalk Malaysia.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 11, 20:46 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA

Completed - The scheduled maintenance has been completed.
Feb 12, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 PST

Scheduled - Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada. The maintenance is scheduled to begin 11 February 2026 at 20:00 PST and to finish 12 February 2026 at 00:00 PST. During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 11, 19:09 PST

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS

Completed - The scheduled maintenance has been completed.
Feb 12, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 PST

Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services for {{specific countr(y/ies) or regions}}.

The maintenance is scheduled to begin Wednesday, February 11, 2026 at 8:00 PM PT and to finish February 12, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 10, 07:00 PST

Feb 11, 2026

Carrier Partner Incident - AT&T 10Dlc SMS Latency

Resolved - The issue impacting Aerialink 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 11, 21:41 PST

Carrier Partner Incident - AT&T SMS Delivery Receipt Delays Mexico

Resolved - Monitoring for the issue impacting SMS services for Mexico has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Feb 11, 11:37 PST

Investigating - There is a carrier-partner incident currently impacting SMS services for Mexico.

Customers may experience intermittent delivery receipt delays impacting inbound (MO) and outbound (MT) SMS via with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Feb 11, 10:34 PST

Emergency Carrier Partner Maintenance - Aerialink Toll Free SMS delivery receipts - US & CA

Completed - The scheduled maintenance has been completed.
Feb 11, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 21:01 PST

Scheduled - Our toll-free carrier partner will be performing emergency maintenance impacting toll-free SMS delivery receipts services.

The maintenance is scheduled to begin Tuesday, February 10, 2026 at 9:00 PM PT and to finish February 11, 2026 by 2:00 AM PT. During the maintenance window, customers may experience partial DLR loss impacting SMS delivery receipts messaging via toll-free.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 10, 19:48 PST

Emergency Carrier Maintenance - Small U.S. carriers - SMS

Completed - The scheduled maintenance has been completed.
Feb 11, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 21:00 PST

Scheduled - Small U.S. carriers will be performing emergency maintenance impacting SMS services.

The maintenance is scheduled to begin Tuesday, February 10, 2026 at 9:00 PM PT and to finish February 11, 2026 by 01:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Feb 9, 17:28 PST

Aerialink

About This Site

Scheduled Maintenance

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS Feb 25, 2026 20:00 - Feb 26, 2026 00:00 PST

Scheduled Carrier Partner Maintenance - Aerialink 10DLC Registration & Provisioning Feb 25, 2026 21:00 - Feb 26, 2026 05:00 PST

Scheduled Carrier Maintenance - Small U.S. carriers for all sender types of SMS (US region) Feb 26, 2026 19:00-21:00 PST

Scheduled Carrier Maintenance - MMS Feb 26, 2026 21:00 - Feb 27, 2026 03:00 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar 4, 2026 20:00 - Mar 5, 2026 00:00 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar 11, 2026 20:00 - Mar 12, 2026 00:00 PDT

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar 18, 2026 20:00 - Mar 19, 2026 00:00 PDT

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar 25, 2026 20:00 - Mar 26, 2026 00:00 PDT

Past Incidents

Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS Feb `25`, `2026` `20:00` - Feb `26`, `2026` `00:00` PST

Scheduled Carrier Partner Maintenance - Aerialink 10DLC Registration & Provisioning Feb `25`, `2026` `21:00` - Feb `26`, `2026` `05:00` PST

Scheduled Carrier Maintenance - Small U.S. carriers for all sender types of SMS (US region) Feb `26`, `2026` `19:00`-`21:00` PST

Scheduled Carrier Maintenance - MMS Feb `26`, `2026` `21:00` - Feb `27`, `2026` `03:00` PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar `4`, `2026` `20:00` - Mar `5`, `2026` `00:00` PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar `11`, `2026` `20:00` - Mar `12`, `2026` `00:00` PDT

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar `18`, `2026` `20:00` - Mar `19`, `2026` `00:00` PDT

Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA Mar `25`, `2026` `20:00` - Mar `26`, `2026` `00:00` PDT