Investigating - There is a carrier-partner incident currently impacting all sender types SMS and MMS services.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via all sender types (Route 2).
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available
Apr 15, 2026 - 11:42 PDT
Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net
T-Mobile will be performing scheduled maintenance impacting short code (route 1) SMS services.
The maintenance is scheduled to begin Wednesday, April 15, 2026 at 7:00 PM PT and to finish April 16, 2026 by 2:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with T-Mobile subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions. Posted on
Apr 15, 2026 - 03:55 PDT
T-Mobile will be performing scheduled maintenance impacting short code (route 2) SMS and MMS services.
The maintenance is scheduled to begin Wednesday, April 15, 2026 at 7:00 PM PT and to finish April 16, 2026 by 2:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 2) with T-Mobile subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions. Posted on
Apr 14, 2026 - 17:48 PDT
A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for United States and Canada.
The maintenance is scheduled to begin Wednesday, April 15, 2026 at 8:00 PM PT and to finish April 16, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free for United States and Canada.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions. Posted on
Mar 19, 2026 - 19:07 PDT
Verizon will be performing a scheduled maintenance impacting SMS & MMS services via all sender types (route 1&2) in US.
The maintenance is scheduled to begin Monday, April 20, 2026 at 9:00 PM PT and to finish April 21, 2026 by 2:00 AM PT
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS messaging via all sender types (route 1&2) with Verizon subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions. Posted on
Apr 11, 2026 - 12:29 PDT
A 10DLC carrier partner will be performing planned maintenance impacting 10DLC SMS and MMS services.
The maintenance is scheduled to begin Tuesday, April 21, 2026 at 8:00 PM PT and to finish April 22, 2026 by 3:00 AM PT.
During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via Route 1 & 2 with 10DLC subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions. Posted on
Apr 11, 2026 - 13:12 PDT
Verizon will be performing a scheduled maintenance impacting SMS services via all sender types (route 1) in US.
The maintenance is scheduled to begin Tuesday, April 21, 2026 at 9:00 PM PT and to finish April 22, 2026 by 2:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via all sender types (route 1) with Verizon subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions. Posted on
Apr 11, 2026 - 12:05 PDT
A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for United States and Canada.
The maintenance is scheduled to begin Wednesday, April 22, 2026 at 8:00 PM PT and to finish April 23, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free for United States and Canada.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions. Posted on
Mar 19, 2026 - 19:04 PDT
Verizon will be performing scheduled maintenance impacting short code and 10DLC - SMS and MMS services.
The maintenance is scheduled to begin Wednesday, April 22, 2026 at 9:00 PM PT and to finish April 23, 2026 by 2:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code and 10DLC via Route 1&2 with Verizon subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions. Posted on
Apr 11, 2026 - 11:53 PDT
A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for United States and Canada.
The maintenance is scheduled to begin Wednesday, April 29, 2026 at 8:00 PM PT and to finish April 30, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free for United States and Canada.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions. Posted on
Mar 19, 2026 - 19:21 PDT
Completed -
The scheduled maintenance has been completed.
Apr 15, 02:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 22:00 PDT
Scheduled -
T-Mobile will be performing scheduled maintenance impacting short code (route 1 & route 2) SMS and MMS services.
The maintenance is scheduled to begin Tuesday, April 14, 2026 at 10:00 PM PT and to finish April 15, 2026 by 2:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 & route 2) with T-Mobile subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 14, 15:47 PDT
Resolved -
Monitoring for the issue impacting 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 14, 15:38 PDT
Investigating -
There is a carrier-partner incident currently impacting 10DLC SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 14, 14:30 PDT
Completed -
The scheduled maintenance has been completed.
Apr 14, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 20:00 PDT
Scheduled -
T-Mobile will be performing scheduled maintenance impacting short code (route 1 & route 2) SMS and MMS services.
The maintenance is scheduled to begin Tuesday, April 13, 2026, at 8:00 PM PT and to finish April 14, 2026, by 5:00 AM PT.
During the maintenance window, customers may experience latency impacting inbound (MO) and outbound (MT) SMS and MMS via short code and 10DLC (route 1 & route 2) with T-Mobile subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 13, 15:36 PDT
Completed -
The scheduled maintenance has been completed.
Apr 14, 04:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 02:00 PDT
Scheduled -
A short code carrier partner will be performing scheduled maintenance impacting short code (route 1 & route 2) SMS and MMS services.
The maintenance is scheduled to begin Tuesday, April 14, 2026 at 2:00 AM PT and to finish April 14, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) SMS and MMS messaging via short code (route 1 & route 2).
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 11, 13:14 PDT
Completed -
The scheduled maintenance has been completed.
Apr 14, 00:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 21:01 PDT
Scheduled -
A carrier partner will be performing scheduled maintenance impacting SMS services for France, United Kingdom, Germany, Russia, Italy, Netherlands, French’s overseas territory, Ireland and Hong Kong
The maintenance is scheduled to begin Monday, April 13, 2026 at 9:00 PM PT and to finish April 14, 2026 by 12:00 AM PT.
During the maintenance window, customers may experience intermittent non-delivery impacting inbound (MO) and outbound (MT) SMS messaging via all sender types (route 1) for UK5
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 11, 12:47 PDT
Resolved -
Monitoring for the issue impacting 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 13, 14:50 PDT
Investigating -
There is a carrier-partner incident currently impacting 10DLC SMS services.
Customers may experience minor latency impacting outbound (MT) SMS via 10DLC with AT&T.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available."
Apr 13, 13:29 PDT
Completed -
The scheduled maintenance has been completed.
Apr 13, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:00 PDT
Scheduled -
T-Mobile will be performing scheduled maintenance impacting SMS and MMS services via short code and 10 DLC (route 1 & 2).
The maintenance is scheduled to begin Sunday, April 12, 2026 at 8:00 PM PT and to finish April 13, 2026 by 5:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code and 10 DLC (route 2) with T-Mobile subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 11, 12:15 PDT
Completed -
The scheduled maintenance has been completed.
Apr 13, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:00 PDT
Scheduled -
A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Sunday, April 12, 2026 at 9:00 PM PT and to finish April 13, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 03:38 PDT
Resolved -
The issue impacting SMS services for Colombia - Tigo has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 11, 12:43 PDT
Investigating -
There is a carrier-partner incident currently impacting SMS services in Colombia - Tigo.
Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and delivery receipts.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 11, 11:43 PDT
Completed -
The scheduled maintenance has been completed.
Apr 10, 04:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 20:00 PDT
Update -
We will be undergoing scheduled maintenance during this time.
Apr 9, 16:11 PDT
Scheduled -
T-Mobile will be performing scheduled maintenance impacting short code (route 2) SMS and MMS services.
The maintenance is scheduled to begin Thursday, April 9, 2026 at 8:00 PM PT and to finish April 10, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 & 2) with T-Mobile subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 9, 05:00 PDT
Completed -
The scheduled maintenance has been completed.
Apr 10, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 21:00 PDT
Scheduled -
A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Thursday, April 9, 2026 at 9:00 PM PT and to finish April 10, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 03:15 PDT
Resolved -
The issue impacting SMS services for Mexico has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 9, 16:57 PDT
Investigating -
There is a carrier-partner incident currently impacting all sender types SMS services(route 2) for Mexico.
Customers may experience intermittent delayed outbound (MT) and inbound (MO) SMS, missing/late delivery receipts via all sender types with AT&T.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Apr 9, 16:31 PDT
Completed -
The scheduled maintenance has been completed.
Apr 9, 04:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:01 PDT
Scheduled -
T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.
The maintenance is scheduled to begin Wednesday, April 8, 2026 at 8:00 PM PT and to finish Thursday, April 9, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with T-Mobile subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 8, 07:22 PDT
Completed -
The scheduled maintenance has been completed.
Apr 9, 04:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 21:00 PDT
Scheduled -
Verizon and US Cellular Corp will be performing scheduled maintenance impacting all sender types SMS services via Route 1 & 2.
The maintenance is scheduled to begin Wednesday, April 8, 2026 at 9:00 PM PT and to finish April 9, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via Route 1 & 2 -all sender types with Verizon and US Cellular Corp subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 6, 12:14 PDT
Completed -
The scheduled maintenance has been completed.
Apr 9, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 PDT
Scheduled -
US Cellular will be performing scheduled maintenance impacting SMS services.
The maintenance is scheduled to begin Wednesday, April 8, 2026 at 10:00 PM PT and to finish April 9, 2026 by 3:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via route 1 with US Cellular subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 8, 16:19 PDT
Completed -
The scheduled maintenance has been completed.
Apr 9, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 19:00 PDT
Scheduled -
T-Mobile will be performing scheduled maintenance impacting 10DLC and Short Code SMS and MMS services.
The maintenance is scheduled to begin Wednesday, April 8, 2026 at 7:00 PM PT and to finish April 9, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via 10DLC and Short Code with T-Mobile subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 8, 05:26 PDT
Completed -
The scheduled maintenance has been completed.
Apr 9, 00:32 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:00 PDT
Scheduled -
A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for United States and Canada.
The maintenance is scheduled to begin Wednesday, April 8, 2026 at 8:00 PM PT and to finish April 9, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free for United States and Canada.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 19, 19:10 PDT
Completed -
The scheduled maintenance has been completed.
Apr 8, 06:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 06:00 PDT
Scheduled -
We will be performing scheduled maintenance to deploy a backend update for Email2SMS.
No customer impact is expected during this time. This maintenance window is precautionary, and all messaging services including MT, MO, and DLR traffic are expected to operate normally.
Apr 7, 10:26 PDT
Completed -
The scheduled maintenance has been completed.
Apr 8, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 19:00 PDT
Scheduled -
T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.
The maintenance is scheduled to begin Tuesday, April 7, 2026 at 7:00 PM PT and to finish April 8, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with T-Mobile subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 7, 13:30 PDT
Resolved -
This incident has been resolved.
Apr 8, 04:38 PDT
Investigating -
There is a carrier-partner incident currently impacting all sender types SMS services(route 2) for Mexico.
Customers may experience intermittent delivery receipt delays impacting inbound (MO) and outbound (MT) SMS via all sender types with AT&T.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 8, 02:08 PDT
Completed -
The scheduled maintenance has been completed.
Apr 8, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:00 PDT
Scheduled -
A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.
The maintenance is scheduled to begin Tuesday, April 7, 2026 at 8:00 PM PT and to finish April 8, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 03:36 PDT
Completed -
The scheduled maintenance has been completed.
Apr 8, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:01 PDT
Scheduled -
Verizon will be performing scheduled maintenance impacting toll-free SMS services.
The maintenance is scheduled to begin Tuesday, April 7, 2026 at 8:00 PM PT and to finish April 8, 2026 by 1:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via toll-free with Verizon subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 6, 23:01 PDT
Completed -
The scheduled maintenance has been completed.
Apr 7, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 19:00 PDT
Scheduled -
T-Mobile will be performing scheduled maintenance impacting short code SMS services.
The maintenance is scheduled to begin Monday, April 6, 2026 at 7:00 PM PT and is expected to finish Tuesday, April 7, 2026 by 5:00 AM PT. During this maintenance window, customers may experience minor latency impacting inbound (MO) and outbound (MT) SMS via short code with T-Mobile subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 2, 21:06 PDT
Completed -
The scheduled maintenance has been completed.
Apr 7, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:00 PDT
Scheduled -
A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Monday, April 6, 2026 at 9:00 PM PT and to finish April 7, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent connections impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 03:26 PDT
Completed -
The scheduled maintenance has been completed.
Apr 6, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 18:00 PDT
Update -
We will be undergoing scheduled maintenance during this time.
Apr 5, 11:45 PDT
Scheduled -
T-Mobile will be performing scheduled maintenance impacting short code,10 DLC - SMS and MMS services.
The maintenance is scheduled to begin Sunday, April 5, 2026 at 6:00 PM PT and to finish April 6, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via Route 1 and Route 2 all sender types with T-Mobile subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 5, 11:33 PDT
Completed -
The scheduled maintenance has been completed.
Apr 6, 04:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 00:30 PDT
Scheduled -
A 10DLC carrier partner will be performing scheduled maintenance impacting AT&T 10DLC registration & provisioning services.
The maintenance is scheduled to begin Monday, April 6, 2026 at 12:30 AM PT and to finish April 6, 2026 by 4:30 AM PT. During the maintenance window, customers may experience intermittent delay impacting AT&T registration & provisioning messaging via 10DLC.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 5, 11:48 PDT
Resolved -
The issue impacting inbound (MO) and outbound (MT) SMS and missing/late delivery receipts via all sender types with Globe Telecom has concluded, and the Vendor partner has confirmed that previously impacted services have been restored to pre-incident health. Message delivery is now operating normally.
This issue is considered resolved at this time. If you observe any continued delays or new issues, please contact the Convey Help Desk for further assistance.
Apr 3, 18:09 PDT
Update -
We are continuing to investigate the carrier-partner incident currently impacting all sender types SMS services.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and missing/late delivery receipts via all sender types with Globe Telecom.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 3, 16:43 PDT
Investigating -
There is a carrier-partner incident currently impacting Aerialink all sender types (route 2) SMS services.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and missing/late delivery receipts via all sender types (route 2) with Globe Telecom.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 3, 14:27 PDT
Resolved -
The issue impacting SMS services (Route 1) for Small U.S. carriers has concluded, and the carrier partner has confirmed that previously impacted services have been restored to pre-incident health. Message delivery is now operating normally.
This issue is considered resolved at this time. If you observe any continued delays or new issues, please contact the Convey Help Desk for further assistance.
Apr 3, 12:06 PDT
Investigating -
There is a carrier-partner incident currently impacting SMS services (Route 1) for US region. Customers may experience intermittent delay impacting outbound (MT) SMS via Small U.S. carriers. The cause of this issue is under investigation at this time. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 3, 11:48 PDT
Completed -
The scheduled maintenance has been completed.
Apr 3, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 01:00 PDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 27, 03:28 PDT
Scheduled -
Verizon will be performing scheduled maintenance impacting short code (route 2) and toll-Free SMS services.
The maintenance is scheduled to begin Friday, April 3, 2026 at 1:00 AM PT and to finish April 3, 2026 by 7:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via short code (route 2) and toll-free with Verizon subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 01:17 PDT
Resolved -
Monitoring for the issue impacting Aerialink all sender types MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
NOTE: This issue was known to affect the availability and/or timing of SMS and MMS DLR (delivery receipts) only with no impact to SMS or MMS messaging at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Apr 2, 13:16 PDT
Investigating -
There is a carrier-partner incident currently impacting Aerialink all sender types MMS services.
NOTE: This issue affects the availability and/or timing of MMS DLR (delivery receipts) only with no impact to SMS or MMS messaging at this time.
Customers may experience latency impacting MMS DLR (delivery receipts) via all sender types .
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Apr 2, 12:39 PDT
Completed -
The scheduled maintenance has been completed.
Apr 2, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 05:30 PDT
Scheduled -
T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.
The maintenance originally scheduled to begin on Thursday, April 2, 2026 at 7:00 PM PT has been extended and is now expected to finish by April 2, 2026 at 7:00 AM PT. During the maintenance window, customers may experience intermittent latency affecting SMS delivery via short code (Route 1) to T-Mobile subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 2, 05:29 PDT
Completed -
The scheduled maintenance has been completed.
Apr 2, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 19:00 PDT
Scheduled -
T- Mobile will be performing scheduled maintenance impacting Toll free SMS services. The maintenance is scheduled to begin Monday, April 1, 2026 at 7:00 PM PT and to finish April 2, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS / delivery via Toll Free with T-Mobile subscribers. Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 1, 13:20 PDT
Completed -
The scheduled maintenance has been completed.
Apr 2, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 19:00 PDT
Scheduled -
T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.
The maintenance is scheduled to begin Wednesday, April 1, 2026 at 7:00 PM PT and to finish April 2, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with T-Mobile subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 1, 07:08 PDT
Completed -
The scheduled maintenance has been completed.
Apr 2, 04:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 18:00 PDT
Scheduled -
T-Mobile will be performing emergency maintenance impacting short code (route 2) SMS services.
The maintenance is scheduled to begin Wednesday, April 1, 2026 at 6:00 PM PT and to finish April 2, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience latency impacting inbound (MO) and outbound (MT) SMS via short code and 10DLC (route 1) with T-Mobile subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Apr 1, 12:53 PDT
Completed -
The scheduled maintenance has been completed.
Apr 2, 04:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 01:00 PDT
Scheduled -
A short code carrier partner will be performing scheduled maintenance impacting short code (route 2) MMS services for United States, Canada, and Australia.
The maintenance is scheduled to begin Thursday, April 2, 2026 at 1:00 AM PT and to finish April 2, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via short code (route 2) for United States, Canada, and Australia.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 26, 00:34 PDT
Completed -
The scheduled maintenance has been completed.
Apr 2, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:00 PDT
Scheduled -
Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.
The maintenance is scheduled to begin Wednesday, April 1, 2026 at 9:00 PM PT and to finish April 2, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) and toll-free with these small U.S. carriers' subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 03:20 PDT
Completed -
The scheduled maintenance has been completed.
Apr 2, 00:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 20:00 PDT
Scheduled -
A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services.
The maintenance is scheduled to begin Wednesday, April 1, 2026 at 8:00 PM PT and to finish April 2, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 19, 18:59 PDT
Completed -
The scheduled maintenance has been completed.
Apr 1, 14:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 11:00 PDT
Scheduled -
MobileOne carrier will be performing scheduled maintenance impacting all sender types SMS services for Singapore.
The maintenance is scheduled to begin Wednesday, April 1, 2026 at 11:00 AM PT and to finish April 1, 2026 by 2:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via all sender types with Singapore - MobileOne subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 31, 03:27 PDT
Completed -
The scheduled maintenance has been completed.
Apr 1, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 22:00 PDT
Scheduled -
A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Tuesday, March 31, 2026 at 10:00 PM PT and to finish April 1, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 03:15 PDT
Completed -
The scheduled maintenance has been completed.
Apr 1, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 21:00 PDT
Scheduled -
Verizon will be performing scheduled maintenance impacting toll-free SMS services.
The maintenance is scheduled to begin Tuesday, March 31, 2026 at 9:00 PM PT and to finish April 1, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Verizon subscribers.
Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Mar 27, 03:13 PDT