The issue impacting SMS services for Google voice has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Nov 01, 2026 - 21:17 PST
Update
Our carrier partner teams are continuing to investigate the issue.
There is a carrier-side incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting outbound (MT), inbound (MO) SMS and missing/delayed delivery receipts via short code (route 1) with Google Voice.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Nov 01, 2026 - 20:20 PST
Investigating
There is a carrier-side incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting outbound (MT), inbound (MO) SMS and missing/delayed delivery receipts via short code (route 1) with Google Voice.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.