Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Dec 01, 2025 - 09:40 PST
Monitoring
A fix has been implemented by mobile carrier teams for the issue impacting short code (route 1) SMS services.
At this time, Convey and carrier teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Posted Dec 01, 2025 - 08:28 PST
Investigating
There is a carrier-side incident currently impacting short code (route 1) SMS services.
Customers may experience latency impacting outbound (MT) SMS messaging via short code (route 1) with T-Mobile.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.