Monitoring for the issue impacting short code (route 1) SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Jul 24, 2026 - 06:49 PDT
Update
We are continuing to investigate this issue.
Posted Jul 24, 2026 - 05:53 PDT
Investigating
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience latency impacting outbound (MT) and inbound (MO) SMS & MMS via short code (route 1).
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.