Carrier Partner Incident - Short Code (Route 1) - MMS Delivery Receipt - Latency

Incident Report for Aerialink

Resolved

Carrier confirmed that this issue has been resolved, DLR's functionality back to normal for MMS
Posted Jul 29, 2026 - 13:43 PDT

Investigating

There is a carrier-partner incident currently impacting Aerialink short code (route 1) MMS services.

Customers may experience intermittent MMS delivery receipt latency via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Jul 29, 2026 - 12:00 PDT
This incident affected: Message Delivery.