A fix has been implemented by carrier partner teams for the issue impacting short code (route 2) SMS services.
At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Posted Oct 07, 2026 - 13:35 PDT
Investigating
There is a carrier-partner incident currently impacting short code (route 2) SMS services.
Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via short code (route 2) with AT&T.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.