The issue impacting inbound (MO) and outbound (MT) SMS and missing/late delivery receipts via all sender types with Globe Telecom has concluded, and the Vendor partner has confirmed that previously impacted services have been restored to pre-incident health. Message delivery is now operating normally.
This issue is considered resolved at this time. If you observe any continued delays or new issues, please contact the Convey Help Desk for further assistance.
Posted Apr 03, 2026 - 18:09 PDT
Update
We are continuing to investigate the carrier-partner incident currently impacting all sender types SMS services.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and missing/late delivery receipts via all sender types with Globe Telecom.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Apr 03, 2026 - 16:43 PDT
Investigating
There is a carrier-partner incident currently impacting Aerialink all sender types (route 2) SMS services.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and missing/late delivery receipts via all sender types (route 2) with Globe Telecom.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.