The issue impacting Aerialink SMS services SMS(MT) has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Mar 23, 2026 - 03:33 PDT
Investigating
There is a SMS Gateway provider incident currently impacting Aerialink SMS services.
Customers may experience latency impacting SMS(MT).
The cause of this issue is under investigation at this time.
We are working with our carrier partner to restore the services. We will keep you posted on the progress.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.