A fix has been implemented by carrier partner teams for the issue impacting all sender types SMS and MMS services.
At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Posted Apr 15, 2026 - 13:22 PDT
Investigating
There is a carrier-partner incident currently impacting all sender types SMS and MMS services.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via all sender types (Route 2).
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available