Carrier Partner Incident - {{Thumb Cellular}} Toll-Free SMS Delivery Delays

Incident Report for Aerialink

Investigating

There is a carrier-partner incident currently impacting Aerialink toll-free SMS services.

Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Thumb Cellular.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Feb 17, 2026 - 11:40 PST
This incident affects: Message Delivery.