Monitoring for the issue impacting SMS services for Mexico has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Feb 11, 2026 - 11:37 PST
Investigating
There is a carrier-partner incident currently impacting SMS services for Mexico.
Customers may experience intermittent delivery receipt delays impacting inbound (MO) and outbound (MT) SMS via with AT&T.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.