Monitoring for the issue impacting toll-free SMS services for Canada has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Aug 03, 2026 - 18:12 PDT
Update
The cause of the issue has been identified.
Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free to Bell Canada subscribers.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Aug 03, 2026 - 15:54 PDT
Identified
The cause of the issue has been identified.
Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free to Bell Canada subscribers.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Aug 03, 2026 - 13:53 PDT
Investigating
There is a carrier-partner incident currently impacting Aerialink toll-free SMS services.
Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free to Bell Canada subscribers.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.