"Monitoring for the issue impacting Aerialink all sender types SMS services for {{specific countr(y/ies) or regions}} has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk."
Posted Feb 26, 2026 - 09:35 PST
Investigating
There is a carrier-partner incident currently impacting Aerialink all sender types SMS services for international traffic.
Customers may experience intermittent latency impacting outbound (MT) SMS via all sender types.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.