The issue impacting SMS services via 10 DLC via AT&T has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Feb 23, 2026 - 17:39 PST
Investigating
There is a carrier-partner incident currently impacting Aerialink 10DLC SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.