Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Nov 13, 2026 - 12:56 PST
Update
Carrier Partner teams continues to investigate the issue.
There is a carrier-partner incident currently impacting Aerialink short code SMS services.
Customers may experience intermittent latency impacting outbound SMS via short code with T-Mobile.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Nov 13, 2026 - 10:12 PST
Investigating
There is a carrier-partner incident currently impacting Aerialink short code SMS services.
Customers may experience intermittent latency impacting outbound SMS via short code with T-Mobile.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.