The issue impacting 10 DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Sep 10, 2026 - 17:05 PDT
Update
We are continuing to investigate this issue.
There is a carrier-partner incident currently impacting Aerialink 10DLC SMS services.
Customers may experience intermittent latency impacting inbound, outbound SMS and delivery receipts via 10DLC .
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Sep 10, 2026 - 16:50 PDT
Investigating
There is a carrier-partner incident currently impacting Aerialink 10DLC SMS services.
Customers may experience intermittent latency impacting inbound, outbound SMS and delivery receipts via 10DLC .
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.