The carrier partner incident impacting Aerialink toll-free SMS services is currently under investigation by carrier partner teams.
Customers may experience intermittent delivery failures impacting inbound (MO) and outbound (MT) SMS via toll-free .
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted May 12, 2026 - 02:52 PDT
Investigating
There is a carrier-partner incident currently impacting Aerialink toll-free SMS services.
Customers may experience intermittent delivery failures impacting inbound (MO) and outbound (MT) SMS via toll-free.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.