Monitoring for the issue impacting (route 2) SMS services for O2 Germany has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Aug 03, 2026 - 21:26 PDT
Update
The carrier partner incident impacting SMS services for O2 Germany is currently under investigation by carrier partner teams.
Customers may experience intermittent latency impacting inbound (MO), outbound (MT) SMS and delayed or missing delivery receipts with O2 Germany subscribers (Route 2).
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Aug 03, 2026 - 20:48 PDT
Investigating
There is a carrier-partner incident currently impacting SMS services for O2 Germany.
Customers may experience intermittent latency impacting inbound (MO), outbound (MT) SMS and delayed or missing delivery receipts with O2 Germany subscribers (Route 2).
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.