Monitoring for the issue impacting all sender types SMS and MMS services for international countries has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Jun 20, 2026 - 16:05 PDT
Update
Monitoring for the issue impacting all sender types SMS and MMS services for international countries has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Jun 20, 2026 - 16:05 PDT
Update
The carrier partner incident impacting all sender types SMS and MMS services for international countries is currently under investigation by carrier partner teams.
Customers may experience intermittent latency impacting outbound (MT) SMS and MMS via all sender types.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Jun 20, 2026 - 15:15 PDT
Investigating
There is a carrier-partner incident currently impacting all sender types SMS and MMS services for international countries.
Customers may experience intermittent latency impacting outbound (MT) SMS and MMS via all sender types.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.