Carrier Partner Incident - 10DLC MT/MO/DR Latency

Incident Report for Aerialink

Resolved

Messages are being processed as expected.
Posted Nov 16, 2025 - 18:30 PST

Investigating

The carrier partner incident impacting Aerialink 10DLC services is currently under investigation by carrier partner teams.

Customers may experience delivery delays impacting inbound (MO) , outbound (MT), and Delivery Receipts(DR).

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Nov 14, 2025 - 13:35 PST
This incident affected: Message Delivery.