The issue impacting SMS services for US has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Feb 19, 2026 - 22:01 PST
Update
The vendor incident impacting SMS services is still under investigation by vendor teams.
Customers may still experience intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts with AT&T/ T- Mobile/ Verizon.
Posted Feb 19, 2026 - 21:08 PST
Investigating
There is a carrier-partner incident currently impacting SMS services for US.
Customers may experience intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts with AT&T/ T- Mobile/ Verizon.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.