The issue impacting MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Sep 23, 2026 - 14:35 PDT
Update
Our carrier partner teams are continuing to investigate the issue.
There is a carrier-partner incident currently impacting Aerialink 10DLC MMS services.
Customers may experience intermittent latency impacting outbound (MT) MMS via 10DLC.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Sep 23, 2026 - 13:46 PDT
Investigating
There is a carrier-partner incident currently impacting Aerialink 10DLC MMS services.
Customers may experience intermittent latency impacting outbound (MT) MMS via 10DLC.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.