The carrier partner incident impacting 10DLC SMS services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk
Posted Oct 07, 2026 - 03:35 PDT
Update
Our carrier partner teams continuing to investigate the issue.
There is a carrier-partner incident currently impacting 10DLC SMS services.
Customers may experience message queuing impacting inbound (MO) and outbound (MT) SMS via 10DLC.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Oct 07, 2026 - 01:20 PDT
Update
Our carrier partner teams continuing to investigate the issue.
There is a carrier-partner incident currently impacting 10DLC SMS services.
Customers may experience message queuing impacting inbound (MO) and outbound (MT) SMS via 10DLC.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Oct 06, 2026 - 18:50 PDT
Investigating
There is a carrier-partner incident currently impacting 10DLC SMS services.
Customers may experience message queuing impacting inbound (MO) and outbound (MT) SMS via 10DLC.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.