Monitoring for the issue impacting SMS services concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted May 20, 2026 - 04:40 PDT
Update
We are continuing to monitor to ensure stable services.
We will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.
Posted May 20, 2026 - 01:29 PDT
Monitoring
We have observed a recovery in SMS delivery to GTA Wireless network subscribers in the United States
At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions."
Posted May 19, 2026 - 23:26 PDT
Identified
The issue has been identified and the carrier partner teams are working to resolve the issue.
Customers may experience delay impacting inbound (MO) and outbound (MT) SMS via all sender types .
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Posted May 19, 2026 - 22:13 PDT
Investigating
There is a carrier-partner incident currently impacting all sender types SMS services with GTA Wireless in US.
Customers may experience delay impacting inbound (MO) and outbound (MT) SMS via all sender types .
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.