Toll-Free SMS Latency

Incident Report for Aerialink

Resolved

This incident has been resolved
Posted Jan 22, 2026 - 19:09 PST

Investigating

There is an incident currently impacting our toll-free SMS services.

Customers may experience latency impacting outbound (MT) SMS via toll-free.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Jan 22, 2026 - 13:22 PST
This incident affected: Message Delivery.