Monitoring for the issue impacting Aerialink toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Feb 19, 2026 - 04:05 PST
Monitoring
A fix has been implemented by teams for the issue impacting SMS services.
At this time, Convey teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Posted Feb 19, 2026 - 00:25 PST
Investigating
There is a carrier-partner incident currently impacting SMS services for Mexico.
Customers may experience intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts with AT&T.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.