Carrier Partner Incident - AT&T- SMS (Route 2) - Mexico

Incident Report for Aerialink

Resolved

The issue impacting SMS services for Mexico has concluded and confirmed that previously impacted services have been restored to pre-incident health.

The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.

Posted Apr 09, 2026 - 16:57 PDT

Investigating

There is a carrier-partner incident currently impacting all sender types SMS services(route 2) for Mexico.

Customers may experience intermittent delayed outbound (MT) and inbound (MO) SMS, missing/late delivery receipts via all sender types with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.

Posted Apr 09, 2026 - 16:31 PDT

This incident affected: Message Delivery.