The issue impacting SMS services (Route 1) for Small U.S. carriers has concluded, and the carrier partner has confirmed that previously impacted services have been restored to pre-incident health. Message delivery is now operating normally.
This issue is considered resolved at this time. If you observe any continued delays or new issues, please contact the Convey Help Desk for further assistance.
Posted Apr 03, 2026 - 12:06 PDT
Investigating
There is a carrier-partner incident currently impacting SMS services (Route 1) for US region. Customers may experience intermittent delay impacting outbound (MT) SMS via Small U.S. carriers. The cause of this issue is under investigation at this time. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.