There is a carrier-partner incident currently impacting toll-free SMS and MMS services with Verizon.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with Verizon.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.