The Carrier-Partner incident impacting (route 1&2) SMS and MMS services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk
Posted Oct 07, 2026 - 03:30 PDT
Update
Our carrier partner teams continuing to investigate the issue.
There is a carrier-partner incident currently impacting (route 1&2) SMS and MMS services.
Customers may experience intermittent latency impacting inbound(MO), outbound (MT) SMS and MMS and missing/delayed delivery receipts via all sender types (route 1&2) with AT&T.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Oct 07, 2026 - 01:22 PDT
Investigating
There is a carrier-partner incident currently impacting (route 1&2) SMS and MMS services.
Customers may experience intermittent latency impacting inbound(MO), outbound (MT) SMS and MMS and missing/delayed delivery receipts via all sender types (route 1&2) with AT&T.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.