Issue impacting SMS delivery for Verizon users has been resolved
Posted Aug 31, 2026 - 10:00 PDT
Investigating
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) for Verizon users.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.