The issue impacting SMS Gateway has now been RESOLVED.
Posted Dec 17, 2025 - 16:40 PST
Monitoring
The issue impacting SMS Gateway has now been RESOLVED. We'll continue to monitor the situation in the next 2 hours.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Dec 17, 2025 - 14:12 PST
Investigating
There is a carrier-partner incident currently impacting Aerialink short code (route 1) SMS services for US-American region
Customers may experience intermittent latency impacting inbound (MO) SMS messaging via short code (route 1) with carrier.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.