Aerialink Incident - SMS Delivery Receipts Latency - Colombia - Claro

Incident Report for Aerialink

Resolved

This incident has been resolved.
Posted Jan 17, 2026 - 00:27 PST

Investigating

"There is an incident currently impacting Aerialink SMS delivery receipts services.

Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS delivery receipts .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Jan 16, 2026 - 15:44 PST
This incident affected: Message Delivery.