Monitoring for the issue impacting Aerialink all sender types MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
NOTE: This issue was known to affect the availability and/or timing of SMS and MMS DLR (delivery receipts) only with no impact to SMS or MMS messaging at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Apr 02, 2026 - 13:16 PDT
Investigating
There is a carrier-partner incident currently impacting Aerialink all sender types MMS services.
NOTE: This issue affects the availability and/or timing of MMS DLR (delivery receipts) only with no impact to SMS or MMS messaging at this time.
Customers may experience latency impacting MMS DLR (delivery receipts) via all sender types .
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.