The latency impacting short code SMS services and traffic with Small US Carriers has been resolved, and services have returned to normal health.
Posted Jun 08, 2026 - 15:12 PDT
Investigating
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting inbound (MO) SMS via short code (route 1).
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.