The issue impacting our third-party Verizon has now been RESOLVED.
Posted Dec 28, 2025 - 10:11 PST
Investigating
There is a carrier-partner incident currently impacting SMS and MMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS and MMS messaging via with Verizon.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.