Monitoring for the issue impacting short code and 10 DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Mar 06, 2026 - 07:59 PST
Monitoring
We can observe that performance is restored.
At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.
Posted Mar 06, 2026 - 07:43 PST
Update
We are continuing to investigate this issue.
Posted Mar 06, 2026 - 07:00 PST
Update
The carrier partner incident impacting short code and 10 DLC SMS services is currently under investigation by carrier partner teams.
Customers may experience intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts impacting inbound (MO) and outbound (MT) SMS via short code / 10 DLC with Verizon Wireless.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted Mar 06, 2026 - 04:25 PST
Investigating
There is a carrier-partner incident currently impacting short code and 10 DLC SMS services.
Customers may experience intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts impacting inbound (MO) and outbound (MT) SMS via short code / 10 DLC with Verizon Wireless.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.