There is a carrier-partner incident currently impacting short code (route 1 & route 2) SMS services.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 2) with AT&T.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.