Carrier Partner Incident - T-Mobile Toll-Free SMS Delivery Delays

Incident Report for Aerialink

Investigating

There is a carrier-partner incident currently impacting Aerialink toll-free SMS services.

Customers may experience minor delivery delays impacting SMS via toll-free with T-Mobile.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted May 20, 2026 - 12:08 PDT
This incident affects: Message Delivery.