Monitoring for the issue impacting T-Mobile short code (Route 2) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Aug 20, 2026 - 06:51 PDT
Investigating
There is a carrier-partner incident currently impacting short code (route 2) SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 2) with T-Mobile.
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.