Monitoring for the issue impacting all sender types SMS services for Chicago has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
If you observe any continued or new issues, please contact the Convey Help Desk.
Posted May 29, 2026 - 18:31 PDT
Update
We are continuing to investigate this issue.
Posted May 29, 2026 - 18:31 PDT
Update
There is a carrier-partner incident currently impacting all sender types SMS services for Chicago.
Customers may experience latency impacting inbound (MO) and outbound (MT) SMS via all sender types .
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Posted May 29, 2026 - 17:43 PDT
Investigating
There is a carrier-partner incident currently impacting all sender types SMS services for Chicago.
Customers may experience latency impacting inbound (MO) and outbound (MT) SMS via all sender types .
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.