The issue impacting SMS Gateway has now been RESOLVED. We'll continue to monitor for the next 2 hours
Posted Dec 20, 2025 - 10:49 PST
Investigating
There is a carrier-partner incident currently impacting short code SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS messaging via short code .
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.