The issue impacting SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Posted Oct 28, 2026 - 00:38 PDT
Investigating
There is a carrier-partner incident currently impacting Aerialink 10DLC SMS and MMS services.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via 10DLC .
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.