All Systems Operational

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Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API - HTTPS Operational
Message Delivery Operational
Platform Management Portal Operational
Conversations (Engine and Portal) Operational
Messenger Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Carrier Partner Unplanned Maintenance Sep 3, 2025 23:00 - Sep 4, 2025 03:00 CDT

The 10DLC delivery hub will be performing an unplanned maintenance September 3, 2025 at 11:00 PM CT. During the maintenance window, there may be intermittent message processing and delivery latency.
Posted on Aug 28, 2025 - 16:18 CDT
Sep 3, 2025
Carrier Partner Unplanned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 19:00 CDT
Scheduled - The toll-free delivery hub will be performing an unplanned maintenance September 2, 2025 at 7 PM CT. During this maintenance window, there may be intermittent delivery delays or failures for SMS.
Sep 2, 11:35 CDT
Sep 2, 2025
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025
Short Code Service Degradation
Resolved - Traffic at this time has been confirmed to flow as-expected without any atypical latency to all carriers impacted by this incident. As confirmed by the short code delivery hub, this issue has cleared and this incident is now resolved.

Should you have any additional concerns or questions, please contact Convey Support.
Thank you.
Aug 28, 16:38 CDT
Monitoring - The short code delivery hub has confirmed that delivery to all impacted carriers has now been restored and messages are flowing. Queues are draining, although there is some minor latency in delivery detected at this time. We are continuing to monitor in cooperation with the hub and will confirm once the issue is resolved or with any additional developments.
Aug 28, 15:40 CDT
Identified - The short code delivery hub has confirmed that the delivery issue impacting AT&T and Verizon destinations has been resolved, and DLR are arriving successfully although with a delay of approximately eight minutes. The hub is continuing to observe and investigate the ongoing issue impacting delivery to T-Mobile. We will provide more information as it becomes available.
Aug 28, 15:16 CDT
Update - The short code delivery hub engineers identified this issue is impacting SMS delivery and DLRs resulting in failures. They are working on remediation. We will provide more information as it becomes available.
Aug 28, 13:49 CDT
Investigating - The short code delivery hub has detected an issue resulting in SMS message latency. We will provide more information as it becomes available.
Aug 28, 11:41 CDT
Toll-Free Service Degradation - SMS
Resolved - Aerialink engineers have confirmed this issue has been resolved.
Aug 28, 08:10 CDT
Monitoring - Aerialink engineers have identified an issue resulting in intermittent delivery issues for SMS for toll-free. A fix has been implemented and they are currently monitoring. We will provide more information as it becomes available.
Aug 26, 11:01 CDT
Carrier Partner Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 22:00 CDT
Scheduled - The toll-free delivery hub will be performing a planned maintenance August 27, 2025 at 10 PM CT. During this maintenance window, there may be intermittent delivery delays or failures for SMS and MMS.
Jul 10, 08:43 CDT
Aug 27, 2025
Aug 26, 2025
Aerialink Gateway Planned Maintenance - August 26
Completed - The scheduled maintenance has been completed.

We are monitoring to ensure services are functioning as expected.

Please submit a support ticket if any issues are experienced.
Aug 26, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 01:00 CDT
Update - THIS MAINTENANCE HAS BEEN RESCHEDULED FOR TUESDAY AUGUST 26.

The maintenance that was slated for Aug 20 has been rescheduled to Tuesday, Aug 26 01:00am CST.

THIS MAINTENANCE IMPACTS ONLY THOSE ACCOUNTS THAT ARE USING AERIALINK V4 GATEWAY.

MAINTENANCE DATE/TIME:
-Start Date/Time (CST): 2025-08-26 01:00am CST
-Expected End Date/Time (CST): 2025-08-26 06:00am CST
-Expected duration: 5 hours

ACCOUNTS IMPACTED:
Accounts that are running traffic through our v4 gateway. This also includes Service Providers using the Conversations application.

ACTIONS REQUIRED:
1. For those customer application environments that whitelist IPs, include both sets of IP ranges (v4 Oregon IPs, and new v5 Ohio IPs) . Don't remove the v4 Oregon IPs until after the cutover. Add this new range before this scheduled maintenance date. US-EAST-2 Ohio 3.15.36.176/28 (3.15.36.176 - 3.15.36.191).
2. v4 gateway SMPP-connected customers may need to rebind after maintenance is completed.
3. Use the new v5 Admin Portal after the cutover to view new transactions. Our team will be sending a follow up email with further details.

SERVICES IMPACTED:
Message delivery latency may be experienced for v4 gateway users that are being cutover to v5 gateway. Includes API, SMPP, MM4 and Conversations.
v4 Admin Portal will not show new transactions after the cutover, please use v5 Admin Portal.
Aug 19, 11:29 CDT
Scheduled - In our continuous effort to improve the service quality we provide to our customers, Aerialink will be performing an important planned maintenance on Wednesday, August 20th to cutover traffic from our current v4 gateway to our upgraded v5 gateway — offering enhanced scalability for traffic expansion, resiliency and reliability. There should be no impact to accounts that have already been migrated to v5.

MAINTENANCE DATE/TIME:
-Start Date/Time (CST): 2025-08-20 01:00am CST
-Expected End Date/Time (CST): 2025-08-20 06:00am CST
-Expected duration: 5 hours

ACCOUNTS IMPACTED:
Accounts that are running traffic through our v4 gateway. This also includes Service Providers using the Conversations application.

ACTIONS REQUIRED:
1. If your environment has firewall rules for incoming traffic, add this new range before this scheduled maintenance date. US-EAST-2 Ohio 3.15.36.176/28 (3.15.36.176 - 3.15.36.191)
2. v4 gateway SMPP-connected customers may need to rebind after maintenance is completed.
3. Use the new v5 Admin Portal after the cutover to view new transactions. Our team will be sending a follow up email with further details.

SERVICES IMPACTED:
Message delivery latency may be experienced for v4 gateway users that are being cutover to v5 gateway. Includes API, SMPP, MM4 and Conversations.
v4 Admin Portal will not show new transactions after the cutover, please use v5 Admin Portal.
Aug 7, 15:06 CDT
Carrier Partner Unplanned Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Aug 26, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 01:01 CDT
Scheduled - The short code delivery hub received notice T-Mobile will be performing an unplanned maintenance August 26, 2025 at 1 AM CT. During this maintenance window, there may be SMS and MMS message latency and failures with T-Mobile.
Aug 21, 15:49 CDT
Aug 25, 2025
Carrier Partner Unplanned Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Aug 25, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 01:00 CDT
Scheduled - The short code delivery hub received notice T-Mobile will be performing an unplanned maintenance August 25, 2025 at 1 AM CT. During this maintenance window, there may be SMS and MMS message latency and failures with T-Mobile.
Aug 21, 15:56 CDT
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
Long Code Service Degradation - US Cellular
Resolved - The 10DLC delivery hub has confirmed this issue has been resolved.
Aug 22, 10:28 CDT
Investigating - The 10DLC delivery hub has detected an issue resulting in delivery delays for MO/MT/DLR with US Cellular. We will provide more information as it becomes available.
Aug 22, 09:33 CDT
Aug 21, 2025
Carrier Partner Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 21, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:00 CDT
Scheduled - The toll-free delivery hub will be performing a planned maintenance August 20, 2025 at 10 PM CT. During this maintenance window, there may be intermittent delivery delays or failures for SMS and MMS.
Jul 10, 08:42 CDT
Aug 20, 2025
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