Resolved -
The issue impacting Aerialink 10DLC SMS and MMS services for international numbers has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time. If you observe any continued or new issues, please contact the Convey Help Desk.
Mar 23, 08:03 PDT
Update -
We are continuing to investigate the issue impacting Aerialink 10DLC SMS and MMS services for international numbers.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via 10DLC .
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Mar 23, 07:26 PDT
Update -
We are continuing to investigate the issue impacting Aerialink 10DLC SMS and MMS services for international numbers. Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via 10DLC .
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Mar 23, 04:51 PDT
Update -
The carrier partner incident impacting Aerialink 10DLC SMS and MMS services for international numbers is currently under investigation by carrier partner teams.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via 10DLC .
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Mar 23, 03:38 PDT
Investigating -
There is a carrier-partner incident currently impacting Aerialink 10DLC SMS and MMS services for international numbers.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via 10DLC .
The cause of this issue is under investigation at this time.
Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Mar 23, 00:35 PDT