Vendor Incident - SMS Delivery Failures to & from ATT Number Pool Campaigns
Identified - The 10DLC delivery hub has identified an AT&T issue resulting in SMS delivery failures to and from AT&T network on a small subset of 10DLC numbers that are tied to 10DLC number pools. Their engineers plan to resolve the issue tonight during a maintenance window. We will provide updates as soon as more information becomes available.
Jan 06, 2026 - 16:37 PST

About This Site

Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Degraded Performance
API - HTTPS Degraded Performance
Message Delivery Operational
Platform Management Portal Operational
10DLC Registration Services Operational
10DLC Registration Portal Operational
Conversations (Engine and Portal) Operational
Messenger Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Carrier Partner Maintenance - MMS Jan 12, 2026 01:00-03:00 PST

A carrier partner will be performing scheduled maintenance impacting (route 2) MMS services.

The maintenance is scheduled to begin Monday, January 12, 2026 at 1:00 AM PT and to finish January 12, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting MMS messaging via (route 2).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 18, 2025 - 12:11 PST

Scheduled Carrier Maintenance - Toll Free SMS Jan 12, 2026 20:30 - Jan 13, 2026 02:30 PST

Our carrier partner will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Monday, January 12, 2026 at 8:30 PM PT and to finish January 13, 2026 by 2:30 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Jan 08, 2026 - 04:29 PST

Scheduled Carrier Maintenance - SMS & MMS Jan 13, 2026 22:59 - Jan 14, 2026 05:59 PST

A Carrier Vendor will be performing scheduled maintenance impacting SMS and MMS services.

The maintenance is scheduled to begin Tuesday, January 13, 2026 at 8:00 PM PT and to finish January 14, 2026 by 3:00 AM PT. During the maintenance window, customers may experience minor delay impacting SMS and MMS messaging via with subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Jan 06, 2026 - 23:00 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS Jan 14, 2026 20:00 - Jan 15, 2026 00:00 PST

Our carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for Unites States and Canada.

The maintenance is scheduled to begin Wednesday, January 14, 2026 at 8:00 PM PT and to finish January 15, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 17, 2025 - 01:30 PST

Aerialink Planned Maintenance Jan 18, 2026 23:00 - Jan 19, 2026 01:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Jan 08, 2026 - 08:03 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 08, 2026 - 08:03 PST
Scheduled - Aerialink engineers will be performing a planned maintenance on January 19th at midnight CT:

Planned Start: 01/19/2026 01:00 am CST
Planned End: 01/19/2026 03:00 am CST

During this period of time, customers may experience elevated HTTP 400s authentication errors and invalid source address errors. For SMPP connections, the ESME may reject messages. Inbound message (MO) and DLR delivery delays are expected, as well as some failures.

Please contact the Convey Help Desk with any questions.
Jan 08, 2026 - 13:29 PST

Scheduled Partner Maintenance - Aerialink Number Lookup Service Jan 19, 2026 21:00 - Jan 20, 2026 06:30 PST

Our carrier partner will be performing scheduled maintenance impacting Aerialink Number Lookup service.

The maintenance is scheduled to begin Monday, January 19, 2026 at 9:00 PM PT and to finish January 20, 2026 by 6:30 AM PT. During the maintenance window, customers may experience intermittent connection issues when using number lookup service via Aerialink .

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Jan 06, 2026 - 01:13 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS Jan 21, 2026 20:00 - Jan 22, 2026 00:00 PST

Our carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, January 21, 2026 at 8:00 PM PT and to finish January 22, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 18, 2025 - 00:22 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS Jan 28, 2026 20:00 - Jan 29, 2026 00:00 PST

Our carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, January 28, 2026 at 8:00 PM PT and to finish January 29, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 18, 2025 - 00:15 PST
Jan 8, 2026
Scheduled Carrier Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Jan 8, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 10:00 PST
Scheduled - We will be performing scheduled maintenance impacting SMS services for United Arab Emirates.

The maintenance is scheduled to begin Thursday, January 8, 2026 at 10:00 AM PT and to finish January 8, 2026 by 2:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 24, 03:26 PST
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1) SMS & MMS (Americas -US region)
Completed - The scheduled maintenance has been completed.
Jan 8, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 22:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Dec 30, 16:28 PST
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1) SMS and MMS services for Americas -US region.

The maintenance is scheduled to begin Wednesday, January 7, 2026, at 10:00 PM PT and to finish January 8, 2026, by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS messaging via short code (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 30, 16:27 PST
Scheduled Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS (US & CANADA regions)
Completed - The scheduled maintenance has been completed.
Jan 8, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 02:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Dec 25, 04:51 PST
Scheduled - A short code carrier partner will be performing scheduled maintenance impacting Small U.S. carriers short code (Route 1) SMS services (US & Canada regions).

The maintenance is scheduled to begin Thursday, January 8, 2026, at 02:00:AM PT and to finish January 8, 2026, by 04:00AM PT. During the maintenance window, customers may experience intermittent latency impacting Small U.S. carriers inbound (MO) and outbound (MT) SMS messaging via short code (route 1).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 25, 04:50 PST
Scheduled Carrier Maintenance - Clearsky SMS & MMS
Completed - The scheduled maintenance has been completed.
Jan 8, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 02:00 PST
Scheduled - Clearsky will be performing scheduled maintenance impacting SMS and MMS services.

The maintenance is scheduled to begin Tuesday, January 8, 2026 at 5:00 AM PT and to finish January 8, 2026 by 7:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) SMS and MMS messaging via with {{Other Carrier}} subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 19, 15:15 PST
Emergency Carrier Maintenance - {{Other Carrier}} 10DLC MMS
Completed - The scheduled maintenance has been completed.
Jan 8, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 20:01 PST
Scheduled - {{Other Carrier}} will be performing emergency maintenance impacting 10DLC MMS services.

The maintenance is scheduled to begin Saturday, January 0, 1900 at 12:00 AM PT and to finish January 0, 1900 by 12:00 AM PT. During the maintenance window, customers may experience minor latency impacting MMS messaging via 10DLC with {{Other Carrier}} subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 5, 21:40 PST
Scheduled Carrier Maintenance - Toll Free SMS & MMS
Completed - The scheduled maintenance has been completed.
Jan 8, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 20:00 PST
Scheduled - Our carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, January 7, 2026 at 8:00 PM PT and to finish January 8, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 17, 01:34 PST
Jan 7, 2026
Mobile Carrier Incident - At&T SMS-DLR Delay
Resolved - This has been resolved
Jan 7, 23:14 PST
Investigating - There is a carrier-side incident currently impactingSMS-DLR services for Mexico

Customers may experience minor delay impacting inbound (MO) and outbound (MT) SMS-DLR messaging via with AT&T.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Jan 7, 19:07 PST
Scheduled Carrier Maintenance - T-Mobile Short Code MMS
Completed - The scheduled maintenance has been completed.
Jan 7, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 21:00 PST
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code MMS services for United States and Canada.

The maintenance is scheduled to begin Tuesday, January 6, 2026 at 9:00 PM PT and to finish January 7, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging via short code with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 31, 01:04 PST
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1) SMS (US & CANADA regions)
Completed - The scheduled maintenance has been completed.
Jan 7, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 21:01 PST
Update - We will be undergoing scheduled maintenance during this time.
Dec 30, 16:42 PST
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1) SMS services for (US & CANADA regions).

The maintenance is scheduled to begin Tuesday, January 6, 2026, at 9:00 PM PT and to finish January 7, 2026, by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via short code (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 30, 16:42 PST
Unplanned Carrier Maintenance - 10DLC Registration & Provisioning
Resolved - The maintenance has been completed.
Jan 7, 00:53 PST
Identified - A Vendor Carrier will be performing unplanned maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Tuesday, January 6, 2026 at 9:00 PM PT and to finish January 7, 2026 by 5:00 AM PT. During the maintenance window, customers may experience minor delay impacting registration & provisioning messaging via 10DLC with our subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 6, 22:40 PST
Jan 6, 2026
Scheduled Carrier Maintenance - SMS & MMS
Resolved - This incident has been resolved.
Jan 6, 22:59 PST
Investigating - A Vendor Carrier will be performing scheduled maintenance impacting SMS and MMS services.

The maintenance is scheduled to begin Tuesday, January 13, 2026 at 8:00 PM PT and to finish January 14, 2026 by 3:00 AM PT. During the maintenance window, customers may experience minor delay impacting SMS and MMS messaging via with subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions
Jan 6, 22:58 PST
Vendor Incident - Messaging traffic degradation for ATT customers
Resolved - We got the confirmation from our Carrier Partner that the issue has been resolved.
Jan 6, 18:07 PST
Update - Our Engineers are actively monitoring the situation and will provide an update once the queue has been cleared. Our investigation is ongoing, and we will provide further updates as more information becomes available.
Jan 6, 17:48 PST
Identified - There is a carrier-partner incident currently impacting Aerialink Messaging traffic to the ATT customers

Customers may experience service degradation impacting Outbound (MT)/Inbound(MO)/Delivery Receipts(DR) messages via ATT carrier.
Jan 6, 16:06 PST
Extended Carrier Partner Maintenance - SMS (Inbound) Clear Sky
Completed - The scheduled maintenance has been completed.
Jan 6, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 05:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 6, 04:46 PST
Scheduled - A carrier partner will be performing maintenance impacting SMS services ( Inbound only) has been extended till 6 AM PST

The maintenance is scheduled to finish January 6, 2026, by 7:00 AM PT. During the maintenance window, customers may experience intermittent impacting inbound (MO) SMS.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 6, 04:46 PST
Scheduled Carrier Maintenance - Clearsky SMS & MMS
Completed - The scheduled maintenance has been completed.
Jan 6, 04:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 02:00 PST
Scheduled - Clearsky will be performing scheduled maintenance impacting SMS and MMS services.

The maintenance is scheduled to begin Tuesday, January 6, 2026 at 2:00 AM PT and to finish January 6, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) SMS and MMS messaging via with {{Other Carrier}} subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 19, 12:05 PST
Scheduled Carrier Maintenance - SMS & MMS
Completed - The scheduled maintenance has been completed.
Jan 6, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 02:00 PST
Scheduled - Our carrier partner will be performing scheduled maintenance impacting SMS and MMS services.

The maintenance is scheduled to begin Tuesday, January 6, 2026 at 2:00 AM PT and to finish January 6, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via our carrier subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 19, 18:12 PST
Jan 5, 2026
Emergency Carrier Maintenance - 10DLC SMS
Resolved - This incident has been resolved.
Jan 5, 21:32 PST
Investigating - will be performing emergency maintenance impacting 10DLC SMS services.

The maintenance is scheduled to begin Saturday, January 0, 1900 at 12:00 AM PT and to finish January 0, 1900 by 12:00 AM PT. During the maintenance window, customers may experience latency impacting SMS messaging via 10DLC with subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Jan 5, 21:03 PST
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025
Carrier Maintenance - {{Other Carrier}} 10DLC MMS
Resolved - This incident has been resolved.
Dec 31, 23:52 PST
Monitoring - The issue impacting our third-party 10DLC Provider has now been RESOLVED. Will continue to monitor for 2 hours.
Dec 31, 23:06 PST
Investigating - {{Other Carrier}} will be performing maintenance impacting 10DLC MMS services.

The maintenance is scheduled to begin Saturday, January 0, 1900 at 12:00 AM PT and to finish January 0, 1900 by 12:00 AM PT. During the maintenance window, customers may experience impacting MMS messaging via 10DLC with {{Other Carrier}} subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 31, 21:42 PST
Dec 30, 2025
Aerialink Incident - Aerialink SMS Latency (US region)
Resolved - This incident has been resolved.
Dec 30, 10:10 PST
Investigating - There is a vendor incident currently impacting Aerialink SMS services for US region.

Customers may experience intermittent latency at this time.

The cause of this issue is currently under investigation.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Dec 30, 10:03 PST
Dec 29, 2025

No incidents reported.

Dec 28, 2025
Vendor Incident - Verizon SMS & MMS Latency
Resolved - This incident has been resolved.
Dec 28, 12:15 PST
Monitoring - The issue impacting our third-party Verizon has now been RESOLVED.
Dec 28, 10:11 PST
Investigating - There is a carrier-partner incident currently impacting SMS and MMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS and MMS messaging via with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Dec 28, 09:55 PST
Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage