Carrier Partner Incident - 10DLC MT/MO/DR Latency
Investigating - The carrier partner incident impacting Aerialink 10DLC services is currently under investigation by carrier partner teams.

Customers may experience delivery delays impacting inbound (MO) , outbound (MT), and Delivery Receipts(DR).

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 14, 2025 - 13:35 PST

About This Site

Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API - HTTPS Operational
Message Delivery Operational
Platform Management Portal Operational
10DLC Registration Services Operational
10DLC Registration Portal Operational
Conversations (Engine and Portal) Operational
Messenger Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Carrier Partner Maintenance - 10DLC MMS & MMS DLR Nov 16, 2025 21:00 - Nov 17, 2025 03:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Sunday, November 16, 2025 at 9:00 PM PT and to finish November 17, 2025 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging and MMS DLR via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 12, 2025 - 11:27 PST

Scheduled Carrier Partner Maintenance - 10DLC Registration & Provisioning Nov 16, 2025 21:00 - Nov 17, 2025 05:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Nov 11, 2025 - 08:03 PST
Scheduled - Our 10DLC registration partner will be performing scheduled maintenance impacting 10DLC registration & provisioning services.

The maintenance is scheduled to begin Sunday, November 16, 2025 at 9:00 PM PT and to finish November 17, 2025 by 5:00 AM PT. During the maintenance window, customers may experience delay with registration & provisioning messaging via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 11, 2025 - 08:01 PST

Carrier Partner Planned Maintenance - MMS Nov 16, 2025 23:00 - Nov 19, 2025 05:00 PST

The 10DLC delivery hub will be performing a planned maintenance from November 16, 2025 at 11 PM CT until November 19, 2025 at 5 AM CT. During this maintenance window, intermittent MMS latency may be experienced.
Posted on Nov 04, 2025 - 10:16 PST

Aerialink Planned Maintenance Nov 17, 2025 03:00-05:00 PST

Aerialink engineers will be performing a planned maintenance on November 17th at midnight CT:

Planned Start: 11/17/2025 01:00 am CST
Planned End: 11/17/2025 03:00 am CST

During the maintenance window, traffic may be partially disrupted. Intermittent authentication errors may occur on API and SMPP endpoints as the rollout progresses.

Message latency and queuing are expected, and some incoming messages (MO's & DLR's) may not reach your account. These messages will need to be retired.

Please contact the Convey Help Desk with any questions.
Posted on Nov 13, 2025 - 14:33 PST

Emergency Carrier Partner Maintenance - Short Code (Route 1) SMS-DLR Nov 17, 2025 21:00 - Nov 18, 2025 02:00 PST

A short code carrier partner will be performing emergency maintenance impacting short code (route 1) SMS-DLR services for the following list of carriers in the U.S. and Canada:

Cogeco Connexion CA, Appalachian Wireless, Limitless Mobile, United Wireless, InteropCordova Wireless, ShellComm, Iowa Wireless Svc, MTA, Mobi PCS, Peoples Wireless, Epic Touch, Mosaic, Pioneer Cellular, South Central Utah, All West Communications, Farmers Mutual Telephone, Syringa Wireless, republic Wireless, Chariton Valley Wireless, Nemont Sagebrush Cellular, Leaco Rural Telephone Coope, CellularOne of NE AZ, Enflick Inc, Layered Communications, ClearSkyTriangle Wireless, ClearSky_Brightlink, Inteliquent, Fibernetics, ATNI/Choice Wireless, Digital Com Consulting, Aerialink OTT, Telnyx, Altice Mobile, Viya USVI, Indigo Wireless Inc., RingCentral Inc., Plivo, GTA, ZipWhip, Truphone, TSG Global, 1stPoint, Tychron, ISP Telecom, Number Access, Evolve Cellular, Identidad Technologies, Docomo Pacific Inc., American Samoa ASTCA.

The maintenance is scheduled to begin Monday, November 17, 2025 at 9:00 PM PT and to finish November 18, 2025 by 2:00 AM PT. During the maintenance window, customers may experience partial message loss impacting short code (route 1) SMS-DLR messaging via short code.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 14, 2025 - 15:10 PST

Scheduled Carrier Partner Maintenance - 10DLC MMS & MMS DLR Nov 17, 2025 21:00 - Nov 18, 2025 03:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Sunday, November 17, 2025 at 9:00 PM PT and to finish November 18, 2025 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging and MMS DLR via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 12, 2025 - 11:28 PST

Emergency Carrier Maintenance - Small U.S. Carriers Short Code (Route 1) SMS Nov 18, 2025 12:23-14:23 PST

Small U.S. carriers will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance was scheduled to begin Wednesday, November 18, 2025 at 2:00 AM PT and expected to finish November 18, 2025 by 4:00 AM PT. During the maintenance window, customers may experience latency impacting SMS messaging via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 13, 2025 - 12:25 PST

Emergency Carrier Maintenance - Short Code SMS-DLR Nov 18, 2025 21:00 - Nov 19, 2025 02:00 PST

A short code carrier partner will be performing emergency maintenance impacting short code (route 1) SMS-DLR services for the following list of carriers in the U.S. and Canada:

Cogeco Connexion CA, Appalachian Wireless, Limitless Mobile, United Wireless, InteropCordova Wireless, ShellComm, Iowa Wireless Svc, MTA, Mobi PCS, Peoples Wireless, Epic Touch, Mosaic, Pioneer Cellular, South Central Utah, All West Communications, Farmers Mutual Telephone, Syringa Wireless, republic Wireless, Chariton Valley Wireless, Nemont Sagebrush Cellular, Leaco Rural Telephone Coope, CellularOne of NE AZ, Enflick Inc, Layered Communications, ClearSkyTriangle Wireless, ClearSky_Brightlink, Inteliquent, Fibernetics, ATNI/Choice Wireless, Digital Com Consulting, Aerialink OTT, Telnyx, Altice Mobile, Viya USVI, Indigo Wireless Inc., RingCentral Inc., Plivo, GTA, ZipWhip, Truphone, TSG Global, 1stPoint, Tychron, ISP Telecom, Number Access, Evolve Cellular, Identidad Technologies, Docomo Pacific Inc., American Samoa ASTCA.

The maintenance is scheduled to begin Monday, November 18, 2025 at 9:00 PM PT and to finish November 19, 2025 by 2:00 AM PT. During the maintenance window, customers may experience partial message loss impacting short code (route 1) SMS-DLR via short code.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 14, 2025 - 15:16 PST

Scheduled Carrier Partner Maintenance - 10DLC MMS & MMS DLR Nov 18, 2025 21:00 - Nov 19, 2025 03:00 PST

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.

The maintenance is scheduled to begin Sunday, November 18, 2025 at 9:00 PM PT and to finish November 19, 2025 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging and MMS DLR via 10DLC.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 12, 2025 - 11:29 PST

Emergency Carrier Maintenance - Short Code SMS-DLR Nov 19, 2025 21:00 - Nov 20, 2025 02:00 PST

A short code carrier partner will be performing emergency maintenance impacting short code (route 1) SMS-DLR services for the following list of carriers in the U.S. and Canada:

Cogeco Connexion CA, Appalachian Wireless, Limitless Mobile, United Wireless, InteropCordova Wireless, ShellComm, Iowa Wireless Svc, MTA, Mobi PCS, Peoples Wireless, Epic Touch, Mosaic, Pioneer Cellular, South Central Utah, All West Communications, Farmers Mutual Telephone, Syringa Wireless, republic Wireless, Chariton Valley Wireless, Nemont Sagebrush Cellular, Leaco Rural Telephone Coope, CellularOne of NE AZ, Enflick Inc, Layered Communications, ClearSkyTriangle Wireless, ClearSky_Brightlink, Inteliquent, Fibernetics, ATNI/Choice Wireless, Digital Com Consulting, Aerialink OTT, Telnyx, Altice Mobile, Viya USVI, Indigo Wireless Inc., RingCentral Inc., Plivo, GTA, ZipWhip, Truphone, TSG Global, 1stPoint, Tychron, ISP Telecom, Number Access, Evolve Cellular, Identidad Technologies, Docomo Pacific Inc., American Samoa ASTCA.

The maintenance is scheduled to begin Monday, November 19, 2025 at 9:00 PM PT and to finish November 20, 2025 by 2:00 AM PT. During the maintenance window, customers may experience partial message loss impacting SMS-DLR via short code (route 1).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 14, 2025 - 15:23 PST

Carrier Partner Planned Maintenance Nov 25, 2025 20:00 - Nov 26, 2025 00:00 PST

The toll-free delivery hub will be performing a planned maintenance November 25, 2025 at 10 PM CT. During this maintenance window, there may be intermittent delays or failures delivering SMS and MMS.
Posted on Oct 06, 2025 - 13:09 PDT

Scheduled Carrier Partner Maintenance - Toll-Free SMS & MMS Dec 3, 2025 20:00 - Dec 4, 2025 00:00 PST

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services.

The maintenance is scheduled to begin Wednesday, December 3, 2025 at 8:00 PM PT and to finish December 4, 2025 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay or failure to message delivery for inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free to or from the U.S. and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 10, 2025 - 07:57 PST

Scheduled Carrier Partner Maintenance - Toll-Free SMS & MMS Dec 10, 2025 20:00 - Dec 11, 2025 00:00 PST

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services.

The maintenance is scheduled to begin Wednesday, December 10, 2025 at 8:00 PM PT and to finish December 11, 2025 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay or failure to message delivery for inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free to or from the U.S. and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 10, 2025 - 07:58 PST

Scheduled Carrier Partner Maintenance - Toll-Free SMS & MMS Dec 17, 2025 20:00 - Dec 18, 2025 00:00 PST

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services.

The maintenance is scheduled to begin Wednesday, December 17, 2025 at 8:00 PM PT and to finish December 18, 2025 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay or failure to message delivery for inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free to or from the U.S. and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Nov 10, 2025 - 07:59 PST
Nov 16, 2025
Scheduled Carrier Partner Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Nov 16, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 12:00 PST
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Sunday, November 16, 2025 at 12:00 PM PT and to finish November 16, 2025 by 3:00 PM PT. During the maintenance window, customers may experience intermittent delivery delays impacting SMS messaging via toll-free.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 11, 12:40 PST
Nov 15, 2025

No incidents reported.

Nov 14, 2025
Carrier Partner Incident - Short Code (Route 1) MMS Latency
Resolved - Our carrier partner has confirmed that the issue previously impacting MMS and MMS-DLR for short code (route 1) has been resolved and pre-incident service levels have been restored.

Please contact the Convey Help Desk with any questions.
Nov 14, 12:08 PST
Update - The carrier partner incident impacting short code (route 1) MMS services and DLR continues to be under investigation by carrier partner teams. We are awaiting a confirmation of resolution or intended fix from the carrier partner and will provide more information as soon as it is available.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 14, 09:30 PST
Update - The carrier partner incident impacting short code (route 1) MMS services is currently under investigation by carrier partner teams.

Customers may experience latency impacting outbound (MT) MMS messaging via short code (route 1). However, the carrier partner has indicated that the MMS MT queue buildup has drained. They are observing queuing and latency for DLR at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 13, 11:54 PST
Investigating - There is a carrier-partner incident currently impacting short code (route 1) MMS services.

Customers may experience latency impacting outbound (MT) MMS messaging via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 13, 09:19 PST
Short Code Service Degradation
Resolved - The bind connectivity issue which was impacting message delivery via the short code delivery hub has been resolved.
Nov 14, 09:56 PST
Monitoring - Messages are being delivered in real-time now. The team will be monitoring it over the next few hours.
Nov 13, 14:42 PST
Investigating - We’ve detected an issue with binds in the short code delivery hub, which may cause latency for some Aerialink short codes
Nov 13, 13:34 PST
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Nov 14, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 PST
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Thursday, November 13, 2025 at 8:00 PM PT and to finish November 14, 2025 by 5:00 AM PT. During the maintenance window, customers may experience latency impacting SMS messaging via short code (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 12, 08:23 PST
Nov 13, 2025
Emergency Carrier Maintenance - Small U.S. Carriers Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Nov 13, 09:57 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:45 PST
Scheduled - Small U.S. carriers will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance was scheduled to begin Wednesday, November 12, 2025 at 8:40 AM PT and expected to finish November 18, 2025 by 4:00 AM PT. During the maintenance window, customers may experience latency impacting SMS messaging via short code (route 1) with these small U.S. carriers' subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 12, 11:42 PST
Carrier Planned Maintenance - Verizon Toll-Free SMS
Completed - The scheduled maintenance has been completed.
Nov 13, 02:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 PST
Scheduled - Verizon will be performing another additional planned maintenance impacting toll-free SMS messaging services.

During the maintenance window, customers may experience intermittent latency to inbound (MO) & outbound (MT)SMS messaging with Verizon via toll-free.
Nov 3, 14:04 PST
Carrier Partner Planned Maintenance - Verizon
Completed - The scheduled maintenance has been completed.
Nov 13, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:01 PST
Scheduled - The short code delivery hub received noticed that Verizon will be performing a planned maintenance November 12, 2025 at 11 PM CT. This maintenance will impact a subset of Convey short codes (Route 1). During this maintenance window, there may be SMS latency.
Nov 3, 12:51 PST
Emergency Carrier Maintenance - Small U.S. Carriers SMS
Completed - The scheduled maintenance has been completed.
Nov 13, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:00 PST
Scheduled - A group of small U.S. carriers will be performing emergency maintenance impacting short code (route 1) and toll-free SMS services.

The maintenance is scheduled to begin Wednesday, November 12, 2025 at 8:00 PM PT and to finish November 13, 2025 by 12:00 AM PT. During the maintenance window, customers may experience latency impacting SMS messaging via short code (route 1) and toll-free with the subscribers of these small U.S. carriers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 11, 07:35 PST
Nov 12, 2025
Vendor Incident - Short Code (Route 1) MMS-DLR Latency
Resolved - Monitoring for the issue impacting Aerialink short code (route 1) MMS-DLR services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Nov 12, 15:29 PST
Monitoring - A fix has been implemented by carrier partner teams for the issue impacting short code (route 1) MMS-DLR services.

At this time, Convey and carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly. Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions.
Nov 12, 14:23 PST
Update - The carrier partner incident impacting short code (route 1) MMS-DLR services is currently under investigation by carrier partner teams.

Customers may experience latency impacting MMS-DLR messaging via short code (route 1).

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 12, 12:29 PST
Investigating - There is a carrier-partner incident currently impacting short code (route 1) MMS-DLR services.

Customers may experience latency impacting MMS-DLRs via short code (route 1).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 12, 09:59 PST
Emergency Carrier Maintenance - T-Mobile SMS
Completed - The scheduled maintenance has been completed.
Nov 12, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:00 PST
Scheduled - T-Mobile will be performing emergency maintenance impacting SMS services for all sender types sending to or receiving from the T-Mobile network.

The maintenance is scheduled to begin Tuesday, November 11, 2025 at 11:00 PM PT and to finish November 12, 2025 by 5:00 AM PT. During the maintenance window, customers may experience latency impacting SMS messaging with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 11, 07:23 PST
Carrier Planned Maintenance - Verizon Toll-Free SMS
Completed - The scheduled maintenance has been completed.
Nov 12, 02:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 21:01 PST
Scheduled - Verizon will be performing a planned maintenance impacting toll-free SMS messaging services.

During the maintenance window, customers may experience latency to inbound (MO) & outbound (MT) SMS messaging with Verizon via toll-free.
Nov 3, 13:44 PST
Carrier Emergency Maintenance - Short Code SMS/MMS
Completed - The scheduled maintenance has been completed.
Nov 12, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 21:00 PST
Scheduled - Carrier will be performing emergency maintenance impacting short code SMS messaging/MMS messaging services.

During the maintenance window, customers may experience a partial DLR loss of around 20 minutes is expected for the following carriers:

ACS Wireless Inc, AIO Jasper, ASTAC Wireless, Bluegrass Cellular, Bristol Bay Cellular, Carolina West Wireless, Cellcom, Cellular South, Centennial Cellular Corp, Chat Mobility, Copper Valley, Cross Wireless, CTC Telecom, Custer Telephone, Dish Wireless, Duet IP, Eagle Telephone System, Element Wireless, Flat Wireless, GCI Comms, Gold Star Communications, Golden State, Illinois Valley, Inland Cellular, IT&E, James Valley Cellular, Manti Tel, Mid-Rivers Communications, MTPCS, NE Cellular One of PA, Nex-Tech, Nucla-Naturita Tel, NW Missouri Cellular, Pine Belt Cellular, Pine Cellular, Plateau Telecomm, PTCI, Southern Linc Wireless, SRT Wireless, Standing Rock, Thumb Cellular, UBET, Union Wireless, Viaero Wireless, West Central Cellular, and Windy City Cellular.
Nov 6, 13:44 PST
Carrier Planned Maintenance - Verizon Short Code SMS
Completed - The scheduled maintenance has been completed.
Nov 12, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 21:00 PST
Scheduled - Verizon will be performing planned maintenance impacting short code (route 1) SMS messaging services beginning November 11, 2025 at 9:00PM PT and scheduled to complete November 12, 2025 at 02:00AM PT.

During the five-hour maintenance window, customers may experience latency to inbound (MO) & outbound (MT) SMS messaging with Verizon via short code (route 1).
Nov 3, 13:29 PST
Nov 11, 2025
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Nov 11, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 19:00 PST
Update - RESCHEDULED:
T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin Monday, November 10, 2025 at 7:00 PM PT and to finish November 11, 2025 by 5:00 AM PT. During the maintenance window, customers may experience latency impacting SMS messaging via short code (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 10, 14:58 PST
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin November 10, 2025 at 9:00 PM PT and to finish November 11, 2025 at 3:00 AM PT. During the maintenance window, customers may experience latency impacting SMS messaging via short code (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 7, 07:01 PST
Carrier Partner Planned Maintenance - MMS
Completed - The scheduled maintenance has been completed.
Nov 11, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 21:01 PST
Scheduled - The 10DLC delivery hub will be performing a planned maintenance November 10, 2025 at 11 PM CT. During this maintenance window, intermittent MMS latency may be experienced.
Nov 3, 12:08 PST
Carrier Planned Maintenance - Verizon Toll-Free SMS
Completed - The scheduled maintenance has been completed.
Nov 11, 02:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 21:00 PST
Scheduled - Verizon will be performing a planned maintenance impacting toll-free SMS messaging services.

During the maintenance window, customers may experience latency to inbound (MO) & outbound (MT)SMS messaging with Verizon via toll-free.
Nov 3, 13:39 PST
Carrier Partner Planned Maintenance - Verizon
Completed - The scheduled maintenance has been completed.
Nov 11, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 21:00 PST
Scheduled - The short code delivery hub received noticed that Verizon will be performing a planned maintenance November 10, 2025 at 11 PM CT. This maintenance will impact a subset of Convey short codes (Route 1). During this maintenance window, there may be SMS latency.
Nov 3, 12:53 PST
Nov 10, 2025
Aerialink Service Degradation - SMS/MMS
Resolved - Aerialink engineering has confirmed the issue has been resolved. All services are functioning as expected.
Nov 10, 13:25 PST
Monitoring - We are no longer observing message latency. Our Engineering team implemented corrective action to restore normal operations. All services are now functioning as expected. We will continue to monitor the environment closely to ensure stability.
Nov 10, 12:09 PST
Investigating - We are currently observing degraded performance impacting Aerialink. Customers may experience widespread message latency and responses with "too many requests" messages. Our Engineering team is actively investigating the issue and working to restore normal service. Updates will be shared as more information becomes available.
Nov 10, 11:59 PST
Carrier Partner Planned Maintenance - MMS
Completed - The scheduled maintenance has been completed.
Nov 10, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 01:00 PST
Scheduled - The short code delivery hub will be performing a planned maintenance November 10, 2025 at 3 AM CT. This maintenance will impact a subset of Convey short codes (Route 2). During this maintenance window, intermittent MMS delays are expected. MMS messages will be queued and processed after the maintenance.
Oct 16, 10:33 PDT
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Nov 10, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:00 PST
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin November 9, 2025 at 9:00 PM PT and to finish November 10, 2025 at 3:00 AM PT. During the maintenance window, customers may experience latency impacting SMS messaging via short code (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 7, 07:06 PST
Nov 9, 2025
Nov 8, 2025

No incidents reported.

Nov 7, 2025
Carrier Incident - Verizon Short Code (Route 1) SMS Latency
Resolved - Our carrier partner has confirmed that this Verizon issue has been resolved.

If you experience any further issues, please reach out to the Convey Help Desk.
Nov 7, 12:21 PST
Investigating - There is a carrier-side incident currently impacting short code (route 1) SMS services.

Customers may experience latency impacting SMS messaging via short code (route 1) with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Nov 7, 06:50 PST
Aerialink Service Degradation - SMS/MMS
Resolved - This incident has been resolved.
Nov 7, 11:52 PST
Monitoring - We are no longer observing message latency. Our Engineering team implemented corrective action to restore normal operations. All services are now functioning as expected. We will continue to monitor the environment closely to ensure stability.
Nov 6, 14:08 PST
Investigating - Starting at 10:45 AM PST, engineering observed degraded performance impacting Aerialink. Customers may experience widespread message latency. Our Engineering team is actively investigating the issue and working to restore normal service. Updates will be shared as more information becomes available..
Nov 6, 11:30 PST
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Nov 7, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 19:00 PST
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.

The maintenance is scheduled to begin November 6, 2025 at 07:00:00 PM PT and to finish November 7, 2025 at 03:00:00 AM PT. During the maintenance window, customers may experience minor latency impacting SMS messaging via short code with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 6, 07:51 PST
Carrier Partner Planned Maintenance - MMS
Completed - The scheduled maintenance has been completed.
Nov 7, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 20:00 PST
Scheduled - The 10DLC delivery hub will be performing a planned maintenance November 6, 2025 at 10 PM CT. During this maintenance window, there will be intermittent connectivity drops and MMS MT/MO queueing.
Oct 30, 07:45 PDT
Nov 6, 2025
Carrier Partner Unplanned Maintenance - Small US Carriers Short Code SMS
Completed - The scheduled maintenance has been completed.
Nov 6, 07:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 03:00 PST
Scheduled - Small US Carriers will be performing an unplanned maintenance impacting short code (route 1) SMS messaging services.

During the maintenance window, customers may experience latency for SMS messaging with Small US Carriers via short code (route 1).
Nov 4, 12:12 PST
Carrier Maintenance - Toll-Free SMS
Completed - The scheduled maintenance has been completed.
Nov 6, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 03:01 PST
Scheduled - A subset of small U.S. carrier networks are conducting emergency maintenance with impact to toll-free SMS. The maintenance is scheduled to begin November 6th, 2025 from 3:00 AM PT until 7:00 AM PT.

During the maintenance window, some intermittent delivery delays may be observed for inbound (MO) and outbound (MT) toll-free SMS with smaller U.S. carrier networks handsets.
Nov 4, 15:27 PST
Carrier Emergency Maintenance - T-Mobile Short Code SMS/MMS
Completed - The scheduled maintenance has been completed.
Nov 6, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:00 PST
Scheduled - T-Mobile will be performing an emergency maintenance impacting short code (route 1) SMS messaging/MMS messaging services on November 5, 2025 at 20:00 PST.

During the maintenance window, customers may experience minor latency to inbound (MO) & outbound (MT) SMS and MMS messaging with T-Mobile via short code (route 1).
Nov 3, 15:37 PST
Nov 5, 2025
Aerialink Service Degradation - SMS/MMS
Resolved - Aerialink engineering has confirmed the issue has been resolved. All services are functioning as expected.
Nov 5, 15:19 PST
Monitoring - We are no longer observing message latency. Our Engineering team implemented corrective action to restore normal operations. All services are now functioning as expected. We will continue to monitor the environment closely to ensure stability.
Nov 5, 13:28 PST
Investigating - We are currently observing degraded performance impacting Aerialink. Customers may experience widespread message latency. Our Engineering team is actively investigating the issue and working to restore normal service. Updates will be shared as more information becomes available.
Nov 5, 12:59 PST
Carrier Service Degradation - T-Mobile Short Code SMS
Resolved - The short code delivery hub has confirmed this issue has been resolved.
Nov 5, 10:45 PST
Investigating - Our short code carrier partner has notified us of an incident resulting in delivery latency for outbound (MT) SMS traffic with T-Mobile via short code (route1) at this time. We will provide more information as it becomes available.
Nov 5, 10:23 PST
Carrier Partner Unplanned Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Nov 5, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 19:00 PST
Scheduled - The short code delivery hub received noticed that T-Mobile will be performing an unplanned maintenance November 4, 2025 at 9 PM CT. This maintenance will impact a subset of Convey short codes (Route 1). During this maintenance window, there may be SMS latency.
Nov 3, 06:14 PST
Carrier Partner Unplanned Maintenance - Small US Carriers Short Code SMS
Completed - The scheduled maintenance has been completed.
Nov 5, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 21:00 PST
Scheduled - Small US Carriers will be performing an unplanned maintenance impacting short code (route 1) SMS messaging services on November 4, 2025 at 9 PM PST.

During the maintenance window, customers may experience latency for SMS messaging with Small US Carriers via short code (route 1).
Nov 4, 12:53 PST
Nov 4, 2025
Carrier Planned Maintenance - AT&T Toll-Free MMS
Completed - The scheduled maintenance has been completed.
Nov 4, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 19:30 PST
Scheduled - AT&T will be performing a planned maintenance impacting toll-free MMS messaging services.

During the maintenance window, customers may experience intermittent latency to inbound (MO) & outbound (MT) MMS messaging with AT&T via toll-free.

We acknowledge AT&T's short notice on this maintenance. The toll-free vendor has indicated they are working with AT&T to obtain more timely notification in the future.
Nov 3, 13:51 PST
Carrier Partner Service Degradation - Short Code (Route 2) MMS
Resolved - As we have not received additional indication of continuing issues from the carrier partner after their fix was deployed, we are marking this incident as resolved at this time. If you encounter any further issues impacting short code (route 2) MMS deliverability, please notify us via the Convey Help Desk.
Nov 4, 15:21 PST
Update - The carrier partner has implemented a fix and is monitoring results at this time.

We will update again with any further developments or once resolution has been confirmed.
Nov 4, 12:01 PST
Update - The short code (route 2) carrier partner has notified us of degraded performance impacting MMS traffic. Customers may observe delayed MMS at this time.

Updates will be shared as more information becomes available.
Nov 4, 10:17 PST
Investigating - The short code (route 2) carrier partner has notified us of degraded performance impacting MMS traffic. Customers may observe delayed MMS at this time.

Updates will be shared as more information becomes available.
Nov 4, 09:35 PST
Carrier Partner Service Degredation - Short Code MMS
Resolved - The Short Code (Route 1) Hub performed an emergency maintenance overnight to resolve this incident. If you observe any continued issues, please contact Convey Support.
Nov 4, 06:14 PST
Investigating - The Short Code (Route 1) Hub has indicated they have detected an issue impacting MMS delivery. They are investigating at this time and will provide more information as it becomes available.
Nov 4, 05:58 PST
Carrier Partner Unplanned Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Nov 4, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 19:00 PST
Scheduled - The short code delivery hub received noticed that T-Mobile will be performing an unplanned maintenance November 3, 2025 at 9 PM CT. This maintenance will impact a subset of Convey short codes (Route 1). During this maintenance window, there may be SMS latency.
Nov 3, 05:41 PST
Carrier Partner Planned Maintenance - MMS
Completed - The scheduled maintenance has been completed.
Nov 4, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 01:00 PST
Scheduled - The short code delivery hub will be performing a planned maintenance November 4, 2025 at 3 AM CT. This maintenance will impact a subset of Convey short codes (Route 2). During this maintenance window, intermittent MMS delays are expected. MMS messages will be queued and processed after the maintenance.
Oct 16, 10:37 PDT
Carrier Unplanned Maintenance - AT&T Short Code MMS
Completed - The scheduled maintenance has been completed.
Nov 4, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 21:00 PST
Scheduled - AT&T will be performing emergency maintenance impacting short code (route1) MMS messaging services beginning November 3rd, 2025 at 9:00 PM PT and scheduled to complete November 4th, 2025 at 12:00 AM PT.

During the three-hour maintenance window, customers may experience latency to inbound (MO) & outbound (MT) MMS messaging with AT&T via short code (route 1).
Nov 3, 13:07 PST
Nov 3, 2025
Short Code Service Degradation - MMS
Resolved - This incident has been resolved.
Nov 3, 10:52 PST
Update - We are continuing to investigate this issue.
Nov 3, 10:42 PST
Investigating - The short code delivery hub has detected an issue resulting in Outbound message latency for MMS. We will provide more information as it becomes available.
Nov 3, 10:41 PST
Nov 2, 2025

No incidents reported.

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