Partially Degraded Service

About This Site

Aerialink of Message Broadcast's network customer status site. Additional monitored metrics that not shown here can be accessed at: http://uptime.aerialink.net

API v3.4 - SMPP Operational
API - HTTPS Operational
Message Delivery Degraded Performance
Platform Management Portal Operational
10DLC Registration Services Operational
10DLC Registration Portal Operational
Conversations (Engine and Portal) Operational
Messenger Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Carrier Maintenance - Clearsky SMS & MMS Jan 6, 2026 02:00-04:00 PST

Clearsky will be performing scheduled maintenance impacting SMS and MMS services.

The maintenance is scheduled to begin Tuesday, January 6, 2026 at 2:00 AM PT and to finish January 6, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) SMS and MMS messaging via with {{Other Carrier}} subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 19, 2025 - 12:05 PST

Scheduled Carrier Maintenance - SMS & MMS Jan 6, 2026 02:00-04:00 PST

Our carrier partner will be performing scheduled maintenance impacting SMS and MMS services.

The maintenance is scheduled to begin Tuesday, January 6, 2026 at 2:00 AM PT and to finish January 6, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via our carrier subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 19, 2025 - 18:12 PST

Scheduled Carrier Maintenance - T-Mobile Short Code MMS Jan 6, 2026 21:00 - Jan 7, 2026 04:00 PST

T-Mobile will be performing scheduled maintenance impacting short code MMS services for United States and Canada.

The maintenance is scheduled to begin Tuesday, January 6, 2026 at 9:00 PM PT and to finish January 7, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging via short code with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 31, 2025 - 01:04 PST

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1) SMS (US & CANADA regions) Jan 6, 2026 21:00 - Jan 7, 2026 04:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Dec 30, 2025 - 16:42 PST
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1) SMS services for (US & CANADA regions).

The maintenance is scheduled to begin Tuesday, January 6, 2026, at 9:00 PM PT and to finish January 7, 2026, by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via short code (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 30, 2025 - 16:42 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS Jan 7, 2026 20:00 - Jan 8, 2026 00:00 PST

Our carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, January 7, 2026 at 8:00 PM PT and to finish January 8, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 17, 2025 - 01:34 PST

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1) SMS & MMS (Americas -US region) Jan 7, 2026 22:00 - Jan 8, 2026 05:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Dec 30, 2025 - 16:28 PST
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1) SMS and MMS services for Americas -US region.

The maintenance is scheduled to begin Wednesday, January 7, 2026, at 10:00 PM PT and to finish January 8, 2026, by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS messaging via short code (route 1) with T-Mobile subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 30, 2025 - 16:27 PST

Scheduled Carrier Maintenance - Clearsky SMS & MMS Jan 8, 2026 02:00-04:00 PST

Clearsky will be performing scheduled maintenance impacting SMS and MMS services.

The maintenance is scheduled to begin Tuesday, January 8, 2026 at 5:00 AM PT and to finish January 8, 2026 by 7:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) SMS and MMS messaging via with {{Other Carrier}} subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 19, 2025 - 15:15 PST

Scheduled Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS (US & CANADA regions) Jan 8, 2026 02:00-04:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Dec 25, 2025 - 04:51 PST
Scheduled - A short code carrier partner will be performing scheduled maintenance impacting Small U.S. carriers short code (Route 1) SMS services (US & Canada regions).

The maintenance is scheduled to begin Thursday, January 8, 2026, at 02:00:AM PT and to finish January 8, 2026, by 04:00AM PT. During the maintenance window, customers may experience intermittent latency impacting Small U.S. carriers inbound (MO) and outbound (MT) SMS messaging via short code (route 1).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 25, 2025 - 04:50 PST

Scheduled Carrier Maintenance - SMS Jan 8, 2026 10:00-14:00 PST

We will be performing scheduled maintenance impacting SMS services for United Arab Emirates.

The maintenance is scheduled to begin Thursday, January 8, 2026 at 10:00 AM PT and to finish January 8, 2026 by 2:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 24, 2025 - 03:26 PST

Scheduled Carrier Partner Maintenance - MMS Jan 12, 2026 01:00-03:00 PST

A carrier partner will be performing scheduled maintenance impacting (route 2) MMS services.

The maintenance is scheduled to begin Monday, January 12, 2026 at 1:00 AM PT and to finish January 12, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting MMS messaging via (route 2).

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 18, 2025 - 12:11 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS Jan 14, 2026 20:00 - Jan 15, 2026 00:00 PST

Our carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for Unites States and Canada.

The maintenance is scheduled to begin Wednesday, January 14, 2026 at 8:00 PM PT and to finish January 15, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 17, 2025 - 01:30 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS Jan 21, 2026 20:00 - Jan 22, 2026 00:00 PST

Our carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, January 21, 2026 at 8:00 PM PT and to finish January 22, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 18, 2025 - 00:22 PST

Scheduled Carrier Maintenance - Toll Free SMS & MMS Jan 28, 2026 20:00 - Jan 29, 2026 00:00 PST

Our carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.

The maintenance is scheduled to begin Wednesday, January 28, 2026 at 8:00 PM PT and to finish January 29, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Posted on Dec 18, 2025 - 00:15 PST
Dec 31, 2025

No incidents reported today.

Dec 30, 2025
Aerialink Incident - Aerialink SMS Latency (US region)
Resolved - This incident has been resolved.
Dec 30, 10:10 PST
Investigating - There is a vendor incident currently impacting Aerialink SMS services for US region.

Customers may experience intermittent latency at this time.

The cause of this issue is currently under investigation.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Dec 30, 10:03 PST
Dec 29, 2025

No incidents reported.

Dec 28, 2025
Vendor Incident - Verizon SMS & MMS Latency
Resolved - This incident has been resolved.
Dec 28, 12:15 PST
Monitoring - The issue impacting our third-party Verizon has now been RESOLVED.
Dec 28, 10:11 PST
Investigating - There is a carrier-partner incident currently impacting SMS and MMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS and MMS messaging via with Verizon.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Dec 28, 09:55 PST
Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025
Vendor Incident - SMS Delivery Delays - Region IRAQ - ASIA
Resolved - This incident has been resolved.
Dec 23, 02:25 PST
Update - We are continuing to investigate this issue.
Dec 23, 02:24 PST
Investigating - There is a carrier-partner incident currently impacting Aerialink SMS services for the country IRAQ (ASIA)

Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging to this country.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Dec 22, 16:49 PST
Dec 22, 2025
Dec 21, 2025

No incidents reported.

Dec 20, 2025
Vendor Incident - Short Code SMS Latency
Resolved - This incident has been resolved.
Dec 20, 16:31 PST
Update - The issue impacting SMS Gateway has now been RESOLVED. We'll continue to monitor for the next 2 hours
Dec 20, 10:49 PST
Investigating - There is a carrier-partner incident currently impacting short code SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS messaging via short code .

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Dec 20, 10:08 PST
Dec 19, 2025

No incidents reported.

Dec 18, 2025
Mobile Carrier Incident - (Route 2) SMS Latency
Resolved - Monitoring for the issue impacting (route 2) SMS services for Denmark has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Dec 18, 19:52 PST
Investigating - There is a carrier-side incident currently impacting (route 2) SMS services for Denmark.

Customers may experience intermittent latency impacting SMS messaging via (route 2).

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Dec 18, 11:53 PST
Aerialink Incident - SMS/MMS MO/DLR Queuing
Resolved - Monitoring for the issue impacting Aerialink SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

If you observe any continued or new issues, please contact the Convey Help Desk.
Dec 18, 09:53 PST
Monitoring - We are no longer observing message latency. All services are now functioning as expected. We will continue to monitor the environment closely to ensure stability.
Dec 16, 14:51 PST
Investigating - There is an incident currently impacting Aerialink SMS and MMS services.

Customers may experience inbound (MO) and DLR queuing and latency at this time.

The cause of this issue is currently under investigation by Convey engineers.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Dec 16, 14:30 PST
Scheduled Carrier Partner Maintenance - Toll-Free SMS & MMS
Completed - The scheduled maintenance has been completed.
Dec 18, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 20:00 PST
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services.

The maintenance is scheduled to begin Wednesday, December 17, 2025 at 8:00 PM PT and to finish December 18, 2025 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay or failure to message delivery for inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free to or from the U.S. and Canada.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Nov 10, 07:59 PST
Dec 17, 2025
Vendor Incident - Short Code (Route 1) SMS Latency
Resolved - The issue impacting SMS Gateway has now been RESOLVED.
Dec 17, 16:40 PST
Monitoring - The issue impacting SMS Gateway has now been RESOLVED. We'll continue to monitor the situation in the next 2 hours.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Dec 17, 14:12 PST
Investigating - There is a carrier-partner incident currently impacting Aerialink short code (route 1) SMS services for US-American region

Customers may experience intermittent latency impacting inbound (MO) SMS messaging via short code (route 1) with carrier.

The cause of this issue is under investigation at this time.

Please see the list of impacted products and/or services below and contact the Convey Help Desk with any questions. We will provide more information as it becomes available.
Dec 17, 12:47 PST
Scheduled Carrier Maintenance - At&T Toll Free SMS
Completed - The scheduled maintenance has been completed.
Dec 17, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 20:00 PST
Scheduled - AT&T will be performing scheduled maintenance impacting toll-free SMS services.

The maintenance is scheduled to begin Tuesday, December 16, 2025 at 8:00 PM PT and to finish December 17, 2025 by 2:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free with AT&T subscribers.

Please see the list of impacted products and/or components below and contact the Convey Help Desk with any questions.
Dec 15, 03:35 PST
← Incident History Powered by Atlassian Statuspage